Job Opportunities at Procare Hospital

Role Responsibilities

• To greet patients warmly when they arrive at the medical office, clinic or hospital.
• Skillfully manages all but the most challenging customer situations and knows when to ask for additional support from supervisor.
• Makes and receives telephone calls on behalf of the hospital, respond to and send faxes.
• To gather information from patients upon patients' arrival completing data forms appropriately and accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
• Responsible for all incoming and outgoing mails on behalf of the hospital.
• Quickly addresses problems even with the most demanding customers and also Proactively inform customers of pending delays.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
• Give daily and weekly report to head of unit on customer feedback and daily job schedule.
• Confirm patient eligibility the insurance company they are registered with.
• Gets approval and authorization codes for HMO patients before any treatment is carried out.
• Follow all regulations and guidelines set in the agreement between the health insurance companies and the hospital Management.

Requirements

• Applicants must possess minimum of a first Degree in any discipline from a reputable university.
• Minimum of 2years post NYSC experience in a similar role. Being in a hospital setting will be an additional advantage.
• Familiar with any Electronic Medical software. 

Note: Female applicants are strongly encouraged to apply.  This role comes with night shift on a rotational basis. 

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Job Responsibilities

• Under the direction of the board directors, the HR Manager provides guidance and solutions on human resources operational issues.
• In addition, the HR Manager partners with management to facilitate the delivery of HR services.
• This individual ensures the organization's current HR requirements are met and the HR strategy is implemented effectively.
• You will also serves as contact for employees and answer questions regarding HR policies and procedures.
• Recruit, identify, evaluate, interview and onboard new hires for open positions. Maintain and develop candidate pool for all positions for succession planning.
• Oversee the provision of proper, timely and comprehensive staff induction, clearly defined job description and make sure staff are fully aware of their work.
• Recommend policies, practices and programs to meet management and employee needs.
• Assist in the creation and implementation of supervisory development programs.
• Develop and initiate process improvements as it relates to HR procedures.
• Maintain knowledge of HR policies and procedures, as well as state and federal labor laws.
• Processes documents and forms necessary for the implementation of various Human Resources policies.
• Maintains all necessary records and files to support review and audit.
• Assist in the management and administration of company benefit programs.
• Regularly review and identify opportunities for improvement of HR policies and programs to resolve problems and create positive employee satisfaction.
• Support the Medical Director and line managers through the development and implementation of best practice in all aspects of human resource management.
• In conjunction with heads of department and line managers, develop and implement effective methods for monitoring and managing absenteeism levels and ensure that internal and external reporting requirements are met.
• Monitoring annual and sick leave ensuring that policies, procedures and guideline are being adhered to. Report on lengthy periods of sick leave and arrange for independent medical examinations if necessary.
• Coordinate and control all employee related issues for the hospital.
• Ensure that staff grievance and disciplinary matters are dealt with in accordance with the hospital’s personnel’s policies and guidelines
• In consultation with all staff, ensure that populated rosters are in place which meet appropriate  staffing requirements and are compliant with regulations.
• Maintain personnel records for all staff in the hospital, as required and ensure the confidentiality of such records.
• Reviews the training and professional development needs of staff in line with service requirements to support the delivery of high-quality service to all patients.
• Ensures the performance of each staff is measured and evaluated quarterly, collated annually for salary reviews, promotions and demotions.
• Evaluate annual performance with supervisors and quality assurance manager to implement plans of correction or training needs.
• Responsible for facility maintenance which include housekeeping and general upkeep of the facility.
• Represent the hospital in meetings with external agencies/bodies and develop effective relationships with colleagues in other hospitals and agencies as appropriate.
• Prepares and approves monthly timesheets for payroll (includes overtime, absenteeism, lateness etc.)

Requirements:

• Degree in Human Resources Management or Business Administration from a reputable institution.
• At least 5 years of post NYSC proven experience in Human Resources Management.
• Certification in Human Resources Management will be an added advantage.
• Strong interpersonal skills with the ability to demonstrate skills in leading a multi- disciplined team through a period of change.
• Leadership skills, including the ability to supervise and motivate qualified professional staff with strong personal value systems.
• Analytical, decision making and strategic planning skills and the ability to handle multiple priorities.
•  Ability to coach, mentor, delegate appropriately and provide developmental guidance to supervised staff.
• Team building skills.