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  • Posted: Oct 11, 2021
    Deadline: Not specified
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  • Paykobo.com is one of Nigerian’s biggest ecommerce technology company that provides businesses from small to large enterprises, retail, government agencies, and other organizations with integrated software and high quality hardware so they can run more efficiently at an unbeatable price. 

    We deliver value by helping businesses with th...
    Read more about this company

     

    Service Desk Analyst

    Department/Unit IT Department/ IT Solutions Monthly Salary -
    3. Purpose of the Job

    Paykobo.com is customer-obsessed. You are the first point of contact for our customers and majorly responsible for showing customers that Paykobo.com is committed to providing the technologies
    they need to improve their business processes and performance.
    You help our customers to have an amazing experience shopping with Paykobo.com. You do everything and take proactive measures to keep customers satisfied with our products and services.
    4. Reporting Relationships

    Reports to:
    Technical Service Desk Manager
    Supervises:
    This role does not supervise any talent.
    5. Working Relationships
    Within the Office
    IT Department and Digital Marketing

    Department

    Outside the Office Customers

    6. Key Responsibilities
    6.1 Overall Responsibilities

    You are the first point of contact for customers’ enquiries, questions, complaints and orders. You possess all the knowledge required to adequately respond to customers and achieve 100%
    customer satisfaction. You understand customers’ needs and proffer the best solutions (product or service) to meet the need and keep the customer satisfied.

    6.2 Key Tasks 1 - Customer Service

    • Manage inbound and outbound calls, chats and go the extra mile to engage and satisfy customers.
    • Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Recommend potential products or services to the management based on the analyses of customers’ needs, questions and information.
    • Actively seek quick and effective solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
    • Troubleshooting common issues with a product or service
    • Provide tailored responses that match the caller’s expectations and demonstrate a sense of urgency for their request

    6.3 Key Tasks 2 – Documentation and Record-Keeping

    • Research and write technical product descriptions
    • Recommend content topics and ideas to the appropriate department based on the analyses of customers’ needs, questions and information.
    • Keep accurate records of customer interactions, process customer accounts, and file documents.
    • Document problems and solutions for use in internal database, and external customer support website and community site.
    • Accurately and professionally document all customer contact and enter in appropriate database.

    7. Authority
    You will have the necessary authority required to carry out their responsibilities.
    8. Qualifications

    • Degree in any Engineering or Computer related course
    • Minimum of a year working experience in customer service or account management
    • Experience taking ownership and driving resolution on customer issues
    • Proficiency in Microsoft Office Packages with an emphasis on Excel
    • Demonstrated experience/interest in providing technical support
    • Proven success in a fast paced support environment

    9. Person Specifications and Required Skills
    The successful post holder must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role.

    The ideal candidate needs;

    • Excellent oral and written communication skills
    • Strong customer handling, conflict resolution and problem solving skills; focus on quality in customer experience
    • Demonstrated interest in Technologies, the Internet and Applications
    • Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
    • Ability to work weekends
    • Excellent attention to detail
    • Must be able to work with little or no supervision
    • Time management skills

    Find More Details Here

    go to method of application »

    Customer Retention Officer

    Purpose of the Job
    Paykobo.com is customer-obsessed. The Customer Retention Officer is responsible for showing customers that Paykobo.com is committed to providing the technologies they need to improve their
    business processes and performance – and our commitment to serve them to their satisfaction.
    You do everything and take proactive measures to keep customers satisfied with our products and services – and keep them coming back for more.
    4. Reporting Relationships
    Reports to:
    You report to the Managing Director
    Supervises:
    This role does not supervise any talent.

    5. Working Relationships
    Within the Office

    • Management, IT Solutions, Digital
    • Marketing, Supply Chain, Business
    • Development and other Employees

    Outside the Office
    Customers and Clients

    6. Key Responsibilities
    6.1 Overall Responsibilities

    You design and implement strategies to increase customer loyalty and retain businesses. You are responsible for key customer activities that will increase customer loyalty and enhance
    customer experience. You are expected to get in front of everything concerning customers and give feedback on how to improve client retention.
    6.2 Key Tasks 1- Customer Retention and Loyalty

    • Build positive and mutually beneficial relationships with customers to increase repeat business
    • Develop strategies and recommendations to retain customers and minimize churn rates
    • Build strong rapport (by utilizing interpersonal skills, anticipating customer needs, etc.) with customers/clients
    • Serve as the primary point of contact between the company and existing clients/customers
    • Educates customers regarding new product offerings, value of our services and the company’s value proposition
    • Develop and execute high-impact email campaigns that inspire customers and drive conversion and engagement
    • Periodically analyze customer behaviour to provide internal feedback that will assist with decision making
    • Prepare and facilitate business meetings, events, trainings, webinars and other
    • strategic interactions that are beneficial to customers
    • Develop tools and systems to measure and report on customer experience, produce adoption, and realization of value drivers
    • Assist in activities relating to clients/customers by working closely with other departments that support customers.

    7. Authority
    The post holder will have the necessary authority required to carry out their responsibilities.
    8. Qualifications

    • Bachelor’s degree
    • Minimum of 2 years of relevant experience in a similar role
    • Proficiency in using Microsoft Office tools
    • Demonstrated ability to effectively deliver information at the C-Suite level

    9. Person Specifications and Required Skills
    You must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role. You need;

    • Superior oral and written communication skills
    • Strong customer handling, conflict resolution and problem solving skills; focus on quality in customer experience
    • Demonstrated interest in Technologies, the Internet and Applications
    • Willingness to learn our products inside and out and help our customers drive business outcomes
    • Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
    • Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
    • Excellent attention to detail
    • Must be able to work with little or no supervision
    • Time management skills
    • Forward looking thinker who actively seeks opportunities and proposes solutions
    • Analytical and process-oriented mindset

    Find More Details Here

    go to method of application »

    Business Development/Account Executive

    Department Business Development Monthly
    Salary -

    3. Purpose of the Job
    Paykobo.com is on a mission to enable businesses in Nigeria and Africa by providing the tools and technology they need. You are responsible for helping us achieve this mission by connecting
    businesses to Paykobo.com. You will act as a trusted guide and partner to existing and prospective customers by adding value, providing support and building fantastic relationships with them.
    This role is about helping businesses find the products and services that will help them perform at their best.
    4. Reporting Relationships
    Reports to:

    You report to the Managing Director
    Supervises:
    You will not supervise any talent

    5. Working Relationships
    Within the Office

    Management, IT Solutions, Digital
    Marketing, Supply Chain, Business
    Development and other Employees

    Outside the Office
    Business Customers and Clients

    6. Key Responsibilities
    6.1 Overall Responsibilities
    You will drive the company’s overall B2B marketing and sales operation. You will represent the brand and promote it to current and prospective corporate clients. You will also be responsible
    for designing strategies to build and maintain relationships with current and prospective clients.
    6.2 Key Tasks 1- Business Development

    • Represent Paykobo.com’s brand to promote our products and services to all relevant companies in Nigeria and Africa
    • Research and identify new business opportunities - including new markets, growth,areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
    • Explore new markets and bring in revenue, and/or develop new revenue streams
    • Seek out the appropriate contact in an organization, generate leads, cold call prospective customers, meet with customers/clients face to face or over the phone to foster and develop relationships
    • Grow new business relationships and maintain a network of our target customers
    • Help plan and contribute to the company’s PR events
    • Attend conferences, meetings and key clients’ functions to generate business leads and raise awareness.
    • Contribute towards the overall sales performance of the company
    • Accurately understand business needs and expectations, opportunities and threats for the company and share these insights
    • Keep abreast of trends and changes in the industry and be aware of competitor activities to suggest ways to stay ahead

    6.3 Key Tasks 2- Account Management

    • Develop relationships with key accounts and customer stakeholders
    • Understand clients’ procurement and financing needs and develop plans to address them, using the company’s procurement and financing capabilities
    • Manage entire sales process - negotiate and close commercial deals and oversee the implementation of agreements, purchases and service delivery
    • Understand the needs of customers and be able to respond effectively with a plan of how to meet those needs
    • Work with the relevant departments to get required documents and draw up client contracts
    • Develop strategies for addressing customer relationships, customer lifecycle management and engagement opportunities
    • Constantly update product and business knowledge through training, events and certifications (where necessary)

    7. Authority
    The post holder will have the necessary authority required to carry out their responsibilities.
    8. Qualifications

    Bachelor’s degree

    • Minimum of 2 years of relevant experience in a similar role
    • Experience working in the technology industry will be an advantage
    • Proficiency in using Microsoft Office tools
    • Demonstrated ability to effectively deliver information at the C-Suite level

    9. Person Specifications and Required Skills

    • You must be able to demonstrate appropriate skills and experience which will enable him/her
    • to deliver against the main purpose and key responsibilities of the role. You will need;
    • Superior verbal and written communication skills
    • Drive to achieve targets and expectations
    • Demonstrated interest in Technologies, the Internet and Applications
    • Willingness to learn our products inside and out and help our customers drive business outcomes
    • Strong sales skills and relationship management experience with knowledge of customer relationship management.
    • Customer centric and commercially astute
    • Ability to exercise initiative and confidence to start things from the scratch
    • Tenacity and drive to seek new business and meet or exceed targets
    • Ability to multitask and prioritise workload
    • Must be able to work with little or no supervision
    • Time management skills
    • Willing to travel and constantly be on the move
    • Forward looking thinker who actively seeks opportunities and proposes solutions
    • Analytical and process-oriented mindset

    Find More Details Here

    go to method of application »

    Category Officer (Internship)

    Department Supply Chain Management Monthly
    Salary -

    3. Reporting Relationships
    Reports to:

    You report to a Supervisor
    Supervises:
    You do not supervise any talent

    5. Working Relationships
    Within the Office

    Supply Chain Management & IT Solutions

    Outside the Office
    Vendors, Suppliers & Customers

    6. Key Responsibilities
    6.1 Overall Responsibilities

    • You manage a category of products and will be responsible for expanding product types for those product categories. You are responsible for gathering the product information
    • required for the procurement team to make informed decisions on purchases and stocking.
    • You are also responsible for setting product prices based on the company’s pricing policy.

    6.2 Key Tasks 1- Category Expansion & Management

    • Research potential vendors and suppliers and onboard them
    • Compare, evaluate and document prices from suppliers
    • Maintain relationships with suppliers and vendors
    • Report and escalate vendor issues to ensure the highest level of service delivery
    • Research and suggest product categories and product types for the company to stock based on present and future demand
    • Maintain contractual and business relationships with vendors.
    • Facilitate implementation of procurement change initiatives within category to improve business performance.
    • Develop and maintain knowledge of relevant global supply markets, competitors and product innovations.
    • Assist other departments by providing relevant product information

    7. Authority
    The post holder will have the necessary authority required to carry out their responsibilities.

    8. Qualifications

    • Degree (OND, HND or Bachelor’s)
    • Proficiency in using Microsoft Office tools especially Microsoft Excel

    9. Person Specifications and Required Skills
    The successful post holder must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role.

    The ideal candidate needs;

    • Verbal and written communication skills
    • Demonstrated interest in Technologies, the Internet and Applications
    • Willingness to learn our products inside and out and help our customers drive business outcomes
    • Customer centric
    • Ability to exercise initiative and confidence to start things from the scratch
    • Ability to multitask and prioritise workload
    • Time management skills
    • Forward looking thinker who actively seeks opportunities and proposes solutions

    Find More Details Here

    go to method of application »

    Web Developer

    Department Digital Marketing Monthly
    Salary -

    3. Purpose of the Job
    Paykobo.com helps organisations to improve productivity and run efficiently by providing the technology infrastructure and solutions they need. The Website Developer maximizes our
    website to enable our customers find the technologies they need. You connect our customers and clients to the information they need on the go.
    You are part of the team that will give our customers an amazing experience shopping with Paykobo.com.
    4. Reporting Relationships
    Reports to:

    You report to the Managing Director
    Supervises:
    You will not be supervising any talent

    5. Working Relationships
    Within the Office

    All Departments

    Outside the Office
    Customers

    6. Key Responsibilities
    6.1 Key Tasks 1- Web Development

    • Develop web by writing well-designed and efficient codes to maintain, expand and scale our website
    • Create, manage and maintain websites and user interfaces.
    • Test and maintenance of backend and front-end applications
    • Collaborate with external developers to implement new web features
    • Update websites with the most current information.
    • Ensure consistent performance on all major devices/browsers, including fast load times and bug-free core functionality with a focus on mobile optimization and performance.
    • Ensure performance consistency across key devices and browsers.
    • Integrate data from various back-end services, databases and digital analytics.
    • Gather and refine website requirements and specifications based on technical needs and industry practices.
    • Consistently report work’s progress and issues, and propose initiatives and solutions to the website
    • Troubleshoot coding issues and bugs.
    • Keeping up-to-date with the latest technology and programming trends.
    • Use user feedback to identify and correct problems and analyze data to identify trends
    • Track and analyze website analytics
    • Analyze the performance of current SEO strategies
    • Offer solutions for improvements in a timely manner

    7. Authority
    The post holder will have the necessary authority required to carry out their responsibilities.
    8. Qualifications

    • Degree in Computer Science or related field
    • Minimum of 3 years working experience in a similar role
    • Experience working on an eCommerce website will be an added advatage
    • Advanced Knowledge of Magento, Javascript, HTML, PHP, CSS and MySQL
    • Demonstrable knowledge of XML, XHTML, CSS, Modules i.e. API Integration, Payment Gateways, Shipping, etc.
    • Strong analytical and problem solving skills

    9. Person Specifications and Required Skills
    You must be able to demonstrate appropriate skills and experience which will enable you to deliver against the main purpose and key responsibilities of this role. You need:

    • Leadership skills
    • Attention to details
    • Solid understanding of web design and development principles
    • Demonstrated aptitude for learning new technologies
    • Willingness to learn our products inside and out and help our customers drive business outcomes
    • Knowledge of the ecommerce industry
    • Ability to effectively communicate with the design department to assess how elements should function
    • Understanding of web development and front-end coding principles with respect to responsive web engineering in the development of amazing customer experiences
    • Strong understanding of web and mobile best practices and trends
    • Ability to exercise initiative and confidence to start things from the scratch
    • Ability to multitask and prioritise workload
    • Forward looking thinker who actively seeks opportunities and proposes solutions
    • A powerful desire to become the best at developing E-Commerce sites and sense of ownership and pride in your performance and its impact on the company’s success

    Find More Details Here

    go to method of application »

    Content/Technical Writer

    Department Digital Marketing Monthly
    Salary -

    3. Reporting Relationships
    Reports to:

    You report to the Content Editor
    Supervises:
    This role does not supervise any talent

    5. Working Relationships
    Within the Office

    IT Solutions and Supply Chain
    Management

    Outside the Office
    Customers

    6. Key Responsibilities
    6.1 Overall Responsibilities

    You will write clear and engaging contents to educate customers and advertise our products on our website, brochures and sales emails. You will prepare promotional materials for events, write product descriptions and create texts for online engagement and advertisements. You ensure that our customers are fully educated and aware of our products. You write in a way thatresonates with our diverse and growing customer (B2B and B2C).
    6.2 Key Tasks 1- Content and Technical Writing

    • Write clear and compelling content and copy to describe products and our brand
    • Write promotional and advertising texts for brochures
    • Work with designers on landing pages for new product features
    • Craft sales pitch emails to pique potential candidates’ attention
    • Ensure all content we produce is true to the product and consistent with our brand
    • Conduct competitive research to identify our strong and weak points in content creation
    • Apply SEO principles to maximize reach to our target audience
    • Update product descriptions as needed (both on our websites and other online resources)

    7. Authority

    The post holder will have the necessary authority required to carry out their responsibilities.
    8. Qualifications

    • Degree (OND, HND or Bachelor’s)
    • Proficiency in using Microsoft Office tools
    • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar

    9. Person Specifications and Required Skills
    You must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role. You need;
    Verbal and written communication skills
    Attention to details

    • Demonstrated interest in Technologies, the Internet and Applications
    • Willingness to learn our products inside and out and help our customers drive business outcomes
    • Ability to exercise initiative and confidence to start things from the scratch
    • Ability to multitask and prioritise workload
    • Knowledge of the ecommerce industry
    • Knowledge of sales and marketing techniques
    • Forward looking thinker who actively seeks opportunities and proposes solutions

    Find More Details Here

    go to method of application »

    Copywriter/Community Manager

    Department Digital Marketing Monthly
    Salary -

    3. Reporting Relationships
    Reports to:
    You report to the Content Editor
    Supervises:
    This role does not supervise any talent

    5. Working Relationships

    • Within the Office
    • IT Solutions, Business Development and
    • Supply Chain Management

    Outside the Office
    Customers

    6. Key Responsibilities
    6.1 Overall Responsibilities
    You will write clear and engaging copies to engage customers and advertise our products on our website, brochures and sales emails. You will prepare promotional copies for events and
    create texts for online engagement and advertisements. You ensure that our customers are fully educated and aware of our products.
    You also engage our online community by supporting communications on all the company’s social platforms.
    6.2 Key Tasks 1 - Copywriting

    • Write copies for a variety of media including social, print, video, and online
    • Collaborate with other teams to help with messaging
    • Drive brand consistency across all company communications
    • Stay current on trends and competitors within our industry
    • Brainstorming ideas and concepts

    6.3 Key Tasks 2- Community Management

    • Set and implement social media and communication campaigns to align with marketing strategies
    • Provide engaging text, image and video content for social media accounts
    • Respond to comments and customer queries in a timely manner
    • Maintain a detailed and vibrant FAQ page on the website
    • Monitor and report on feedback and online reviews
    • Organize and participate in events to build community and boost brand awareness
    • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
    • Liaise with relevant departments to stay updated on new products and features
    • Build relationships with customers, potential customers, industry professionals and journalists
    • Stay up-to-date with digital technology trends

    7. Authority
    The post holder will have the necessary authority required to carry out their responsibilities.
    8. Qualifications

    Degree

    • Proficiency in using Microsoft Office tools
    • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
    • Work experience as a community manager or launching community initiatives will be an added advantage

    9. Person Specifications and Required Skills
    You must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role. You need;
    Verbal and written communication skills
    Attention to details

    • Demonstrated interest in Technologies, the Internet and Applications
    • Willingness to learn our products inside and out and help our customers drive business outcomes
    • Ability to identify and track relevant community metrics Ability to exercise initiative and confidence to start things from the scratch
    • Ability to multitask and prioritise workload
    • Ability to interpret website traffic and online customer engagement metrics
    • Knowledge of online marketing and marketing channels
    • Knowledge of the ecommerce industry
    • Knowledge of sales and marketing techniques
    • Forward looking thinker who actively seeks opportunities and proposes solutions

    Find More Details Here

    Method of Application

    We are currently looking for more people to join our team. We are looking for people who

    • Exhibit our core values (Transparency, Continuous Learning and Commitment)

    • Can demonstrate an interest in technology or the willingness to learn

    • Self-led and self-driven

    We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include: 

    • Performance-related bonus

    • Flexible work environment

    • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications

    • Clear career path

    Interested and qualified? Go to Paykobo on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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