Job Opportunities at Jise Technology Limited

Description

Under the direct supervision of the VP, Growth & Operations, you will be primarily responsible for the development of written content for an engaging customer experience. You will research, write, and/or edit a wide range of resources for customer education, including news articles and instructional aids. Our ideal candidate is someone who is interested in creating and editing content regularly viewed by thousands of users and possesses an incredible attention to detail. This is primarily a writing position; therefore, moderate writing skills are a requirement.

About you

• Curious and creative - You enjoy coming up with creative ideas and creating content and processes to test and scale them.
• Fast - You know how to execute with speed. You like to set clear deadlines for yourself and move fast to achieve goals.
• Be Scrappy - You find ways to magnify your impact with less.
• Passionate and high energy - You bring energy into conversations and groups that you are a part of. You have low-ego and always strive for high impact.
• Love design and food - You either have some prior knowledge about the food and user industries, or are eager to learn and become an expert in how the industry works.
• Enjoy learning and growing - You have a growth mindset and are always looking for ways to learn and level-up.

Key Responsibilities

• Write copy relevant to customer and JISE needs.
• Generate topics based on daily research and current events.
• Collaborate with internal and/or external resources to update existing content.
• Manage multiple projects concurrently and meet deliverable deadlines.

Qualifications

• Current student pursuing (or recent graduate with) an undergraduate degree in English, Journalism, Communications, or related field.
• Team player who works fast and has high quality standards.
• Must have extreme attention to detail, persistence, patience, and creativity.
• Excellent verbal and written communication skills, as well as excellent grammar and editing skills.

Additional Information

The JISE Culture

The JISE team has a work hard, play hard attitude. We believe in beating quotas and surpassing clients’ expectations just as we are extremely passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. By building the last-mile delivery infrastructure for local cities, JISE is bringing communities closer, one door at a time. If you want to be a part of a team that is passionate about our mission while having a lot of fun along the way, we’d love you to join our team!

What You Will Get in Return 

• Real world experience in one of the coolest companies in Lagos
• Career development, resulting in complete writing portfolio
• Fast paced, entrepreneurial environment
• Exposure to the latest cloud computing and web technologies
• Quarterly fun events

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Description

We are looking for a Customer Experience Management Personnel with superior communication skills and a great work ethic to join our team. As the CEMP, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Duties & Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Participate in team-building activities
• Develop a rapport with customers
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience

Other duties as assigned.

QUALIFICATION AND SKILLS

• B.Sc. / B.A Communications, Business Administration, Digital Marketing, or any other related field.
• Must be experienced in CRM software’s such as but not limited to Salesforce, Pipedrive, ZohoCRM, Hubspots etc.
• Previous experience in an office or call center
• Must have at least one year customer service experience
• Good command of the English language
• Strong Customer Relationship skills
• Excellent communication and interpersonal skills.
• Excellent knowledge of Microsoft Office suite.

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Description

We are looking for an enthusiastic Lead Generation & Digital Marketing Intern. In this collaborative, entry-level role, you will get a chance to learn important skills and gain professional experience by working on campaigns with our digital marketing team. Our ideal intern candidate should possess graphic design skills to produce high-quality, trendy content for social media platforms, including Instagram, Facebook etc. Applicants should be current students in a 4-year post-secondary program, but recent graduates can also apply. Please send portfolio samples along with your resume to apply for this position.

Duties and Responsibilities

• Assist with social media campaigns, search engine optimization (SEO).
• Design and perform A/B testing to refine messaging and strategies based on data.
• Build and streamline online marketing campaigns
• Build and manage an outreach calendar, and proactively optimize it according to engagement metrics and best practices
• Conceptualize, produce, and distribute campaigns to test and develop customer channels, including analyzing key metrics.
• Support in producing marketing assets.
• Understand the communities that are relevant to what we're building.

Requirements and Qualifications

• Current enrollment in a bachelor's degree program (recent graduates considered)
• Prior internship experience a plus
• Experience using Adobe Photoshop and other content creation tools
• Graphic design skills
• Adequate computer skills

Additional Information

The JISE Culture

The JISE team has a work hard, play hard attitude. We believe in beating quotas and surpassing clients’ expectations just as we are extremely passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. By building the last-mile delivery infrastructure for local cities, JISE is bringing communities closer, one door at a time. If you want to be a part of a team that is passionate about our mission while having a lot of fun along the way, we’d love you to join our team!

What You Will Get in Return 

• Real world experience in one of the coolest companies in Lagos
• Career development, resulting in complete digital marketing portfolio
• Fast paced, entrepreneurial environment
• Exposure to the latest cloud computing and web technologies
• Quarterly fun events