Customer Experience Management Personnel at Jise Technology Limited

Description

We are looking for a Customer Experience Management Personnel with superior communication skills and a great work ethic to join our team. As the CEMP, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Duties & Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Participate in team-building activities
• Develop a rapport with customers
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience

Other duties as assigned.

QUALIFICATION AND SKILLS

• B.Sc. / B.A Communications, Business Administration, Digital Marketing, or any other related field.
• Must be experienced in CRM software’s such as but not limited to Salesforce, Pipedrive, ZohoCRM, Hubspots etc.
• Previous experience in an office or call center
• Must have at least one year customer service experience
• Good command of the English language
• Strong Customer Relationship skills
• Excellent communication and interpersonal skills.
• Excellent knowledge of Microsoft Office suite.