Job Opportunities at Fort Knox Outsourcing and Resourcing

Key Responsibilities

• Collect, organize, and validate subscriber and service-related data from VAS platforms (SMS, USSD, Shortcodes).
• Prepare daily, weekly, and monthly service performance reports for internal and external stakeholders.
• Monitor key VAS service metrics, including registrations, participation, and traffic trends.
• Identify and troubleshoot data discrepancies across multiple systems.
• Maintain detailed and accurate campaign and service records.
• Collaborate with technical and business teams to support ongoing VAS initiatives.
• Learn and apply modern data analytics tools to enhance reporting efficiency.

Qualifications

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Software Development, Information Technology, Economics, or a related field.
• Proficiency in Microsoft Excel for reporting and data analysis.
• Basic knowledge of SQL or BI tools (e.g., Power BI, Tableau) is an advantage.
• Excellent attention to detail and accuracy in data handling.
• Strong communication and teamwork skills.
• Eagerness to learn and grow within the VAS and telecoms industry.

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Key Responsibilities

Value-Added Services (VAS):

• Lead delivery of VAS projects while ensuring compliance with telecom standards.
• Coordinate integration of new VAS products with operators and partners.
• Monitor post-deployment performance and optimize service experience.

Network Infrastructure:

• Manage design, deployment, and upgrades of network infrastructure.
• Ensure network scalability, security, and resilience.
• Collaborate with NOC and field teams to minimize service disruptions.

Software Development:

• Oversee projects across the full software development lifecycle (design, build, test, deploy).
• Manage Agile/Scrum delivery and ensure sprint and release objectives are achieved.
• Work with cross-functional teams to align product delivery with business needs.

Cross-Functional Projects:

• Lead strategic and ad-hoc business projects.
• Ensure compliance with policies, regulations, and governance standards.
• Oversee vendor and third-party performance against contractual terms.
• Conduct post-implementation reviews and maintain a lessons-learned repository.

Skills & Competencies

• Strong understanding of VAS, network infrastructure, and software lifecycles.
• Proven ability to manage complex, multi-disciplinary ICT/telecom projects.
• Excellent communication, leadership, organizational, and stakeholder management skills.
• Proficiency in project management tools such as MS Project, JIRA, Asana, or Trello.
• Expertise in budgeting, cost control, risk management, and vendor management.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Engineering, IT, or a related field.
• Professional certifications such as PMP, PRINCE2, Agile, or Scrum Master (preferred).
• 5–8 years of project management experience in ICT, telecoms, or software development.
• Proven track record in delivering projects across VAS, network, and software domains.

Desirable Attributes

• Strategic thinker with a keen eye for detail.
• Strong analytical and problem-solving abilities.
• Ability to work effectively under pressure and tight deadlines.
• Collaborative team player and effective influencer.