Data Support Executive (VAS Services) at Fort Knox Group

Key Responsibilities

• Collect, organize, and validate subscriber and service-related data from VAS platforms (SMS, USSD, Shortcodes).
• Prepare daily, weekly, and monthly service performance reports for internal and external stakeholders.
• Monitor key VAS service metrics, including registrations, participation, and traffic trends.
• Identify and troubleshoot data discrepancies across multiple systems.
• Maintain detailed and accurate campaign and service records.
• Collaborate with technical and business teams to support ongoing VAS initiatives.
• Learn and apply modern data analytics tools to enhance reporting efficiency.

Qualifications

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Software Development, Information Technology, Economics, or a related field.
• Proficiency in Microsoft Excel for reporting and data analysis.
• Basic knowledge of SQL or BI tools (e.g., Power BI, Tableau) is an advantage.
• Excellent attention to detail and accuracy in data handling.
• Strong communication and teamwork skills.
• Eagerness to learn and grow within the VAS and telecoms industry.