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  • Posted: Jul 22, 2022
    Deadline: Not specified
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  • Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS). In the early 1980’s foreign and stat...
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    Team Lead, Agency / Direct Banking

    Job Context

    • The Team Lead is responsible for strategic business development, revenue generation, efficiency improvement, profitability, customer centricity and overall business process management and leadership in the Region.

    Job Purpose

    • To support Regional Manager Agency & Direct Banking in driving the growth and profitability of Agency Banking and Direct Banking businesses and execute all strategic management objectives/initiatives of these business lines.
    • To coordinate monitor the activities of the Agency Banking, and direct fixed and variable pay for DSAS within the region for optimal achievement of overall targets of the businesses.

    Job Responsibilities
    Business and Financial Performance:

    • Meet and exceed set targets of all Balance Sheet and Profit & Loss items such as deposit, revenue, fees, and commission etc for Agency & Direct Banking businesses.
    • Drive key retail alliances and partnerships at the regional level to grow our distribution network through Agency Banking.
    • Achieve all set business ratios such as CASA/Deposit ratio, Deposit mix, Loan/Deposit, NPL Ratio, Cost-to Income ratio etc.
    • Coordinate direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
    • Identity and drive NTB customer acquisition target and other KPIs across the sub-segments within Agency Banking & Direct Banking.
    • Meet and exceed set Product Sale and Cross Sell targets for Liability Products, Alternate Channel product offerings Cards for the region.
    • Develop and optimize the Agency Channels operating model in line with market and growth opportunities.
    • Acquire and manage quality agents, merchants, and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirements.
    • Implement segment specific products/services campaigns.
    • Ensure that all income is properly captured at transaction point for all sales made.
    • Conduct regular Business performance and profitability reviews for Direct Sales Agents.
    • Have oversight over the technology applications that drive Agency and Direct Banking operations.
    • Optimize opportunities to positively disrupt the status quo in the marketplace.
    • Position Agency and Direct Banking as the core driver for dients onboarding, fulfillment servicing, and relationship management.

    Customer Excellence:

    • Identily customers' needs, proactively seek to provide services to meet such needs.
    • Implement proactive failure checks and foes (including customer engagement) within the region.
    • Drive and surpass expectations on NPS for the region.
    • Collaborate with other units to ensure excellent customer services are provided across the region.

    Leadership and People Management:

    • Lead and guide officer Agency & Direct Banking fixed and variable pay Direct Sales Agents within the region towards achieving their respective KPIs.
    • Motivate, inspire, coach, and mentor Direct Sales Agents.
    • Encourage and foster a congenial working environment to enable the team to achieve excellence through teamwork and operational efficiency.
    • Be a champion of Ecobank RACE- IT core values in the Region.

    Process Control and Operational Performance:

    • Ensure full adherence to Operational Risk and Compliance guidelines across Agency 5 Direct business functions within the regione.g. KYC and anti-money laundering measures.
    • Achieve and surpass) a minimum of satisfactory audit rating for Agency & Direct Banking and guide against any probable regulatory infractions/Fines.
    • Daily/weekly monitoring of segment's loan portfolio under the Development Finance Depart with the Region with zero tolerance for details.
    • Communicate default promptly for early warning or loan monitoring for recovery where it occurs.
    • Coordinating with it stakeholders on the delivery of product innovations.
    • Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
    • Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness.
    • Steward regulatory and day-to-day engagement with country compliance on all requirements and deliveries.
    • Review and approve requests for access to proprietary agency channels.
    • Coordinate and approve operational readiness framework and checklist for Agency & Direct Banking

    Strategic Initiatives:

    • Provide market intelligence (thoughts, ideas, insights, initiatives) that will guide and ensure continuous competitive advantage and wallet share of Agency & Direct Banking businesses.
    • Identifying market opportunities for new and existing products - Champion the delivery of sales and service to Agency & Direct Banking customers through low-cost channels.
    • Leadigation of customers to digital channels.

    Job Profile
    Experience & Qualifications:

    • Minimum of First Degree.
    • Master's Degree or Professional Qualifications will be an added advantage.
    • At least 7 years in banking of FMCG Organization, of which at least 4 years should have been in Sales & leadership roles.
    • Good knowledge of sales management, banking operations, banking products, consumer behaviour and customer Segmentation.

    Skills, Capabilities & Personal Attributes:

    • A clear understanding of Agency and Direct Banking business and its strategic positioning in Ecobank to achieve undisputable leadership in customer base .
    • Good problem-solving capabilities.
    • Strong credit appraisal skills.
    • Teamwork/coordinating skills.
    • Good sales and marketing skills.
    • An understanding of the Agency banking model.
    • Strong interpersonal influencing and communication skills.
    • Strong customer service orientation.
    • Technology savvy and good knowledge of electronic banking products and platforms.

    go to method of application »

    Relationship Manager, Premier Banking

    Job Context

    • This position is responsible for driving the Premier Banking Business downstream and reaching out to Premier Customers.

    Job Purpose

    • To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets
    • To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
    • Work with EDC to provide wealth management services to customers.

    Job Responsibilities
    Business and Financial Performance:

    • Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives
    • Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments
    • Achieve a satisfactory level of knowledge of Premier Banking products and services by keeping up to date with related developments.
    • Strong understanding of economics and financial markets, focusing on the fixed income and equity space.

    Customer Excellence:

    • Handle client queries of day-to-day nature and assist in resolving client's problems within the teams.

    Leadership and People Management:

    • Track and provide weekly reports on Portfolio performance at RM level
    • Team Player.

    Process, Control and Operational Performance:

    • Ensure full adherence to Operational Risk and Compliance guidelines og KYC ondanti-money laundering measures
    • Constantly monitor credit portfolio to ensure maximum of 3% NPL.

    Strategic Initiatives:

    • Lead strategic initiatives that will create business growth.

    Qualifications

    • At least 5 years experience in a consumer banking-based line of business
    • Bachelor's Degree.

    Skills, Capabilities & Personal Attributes:

    • Customer / market orientated and Networking
    • Ability to establish direction and drive execution
    • Excellent at delivering and owning results.
    • Strong interpersonal influencing and communication skills.

    go to method of application »

    Relationship Manager, Advantage Banking

    Locations: Abuja, Lagos, Edo, Delta, Ekiti, (Osogbo, Ife) - Osun, (Akure) Ondo, (Ibadan) - Oyo and (Port Harcourt) Rivers

    Job Context

    • This position is responsible for driving the Advantage Banking Business downstream and reaching out to Customers.

    Job Purpose

    • To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets,
    • To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales arid new client growth targets.

    Job Responsibilities
    Business and Financial Performance:

    • Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
    • Ensure that client instructions are duly effected by applying oil standard checks and controls in coordination with other departments.
    • Achieve a satisfactory level of knowledge of Advantage Banking products and services.
    • Open new personal and non-personal accounts, provide access to automated teller machine (ATMs) through sole of cord products and also ensure customers are online real time through sole of mobile banking and internet banking products
    • Promote the sale of deposits, investment, credit and loan products
    • Complete credit and loon documentations, research and evaluate loan applicant financial status, references, credit and ability to repay the loan, also ensure that standards and credit policies of the bank are respected and strictly followed
    • Prepare statement on delinquent accounts and forward irreconcilable accounts for loan recovery actions.
    • Ensure all fees and commissions on consummated transactions are taken by other units of the branch.
    • Ensure full re-activation of dormont accounts in line with policies and KYC
    • Promptly process new investment request for customers, liquidation request and dispatch of all investment certificates of the branch level.
    • Effective and constant monitory of advantage customer's account with a view to beefing up some
    • Maintains expert knowledge of data protection law and practices and other professional qualities to ensure that Ecobank complies with the doto protection requirements and relevant NDPR compliance guidelines.
    • Liaison with those responsible for risk management and security issues within the Bank.
    • The interpretation and application of the various exemption applicable to the processing of personal.

    Customer Excellence:

    • Handle client queries of day-to-day nature and assist in resolving client's problems within the teams.

    Leadership and People Management:

    • Track and provide weekly reports on Portfolio performance at RM level
    • Team Player.

    Process, Control and Operational Performance:

    • Ensure full adherence to Operational Risk and Compliance guidelines eg KYC and anti-money laundering measures.
    • Constantly monitor credit portfolio to ensure maximum of 3% NPL.

    Strategic Initiatives:

    • Lead strategic initiatives that will create business growth.

    Qualifications

    • At least 2 years' experience in a consumer banking-based line of business
    • Candidates should possess a Bachelor's Degree.

    Skills, Capabilities & Personal Attributes:

    • Customer/market orientated and Networking
    • Ability to establish direction and drive execution
    • Excellent at delivering and owning results
    • Strong interpersonal, influencing and communication skills
    • Team player.
    • Hardworking and committed to duties.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Interested and qualified candidates should send their CV to: engresourcing@ecobank.com using the Job Title as the subject of the mail.

    And also click on the link to apply

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