Relationship Manager, Premier Banking at Ecobank Nigeria

Job Context

• This position is responsible for driving the Premier Banking Business downstream and reaching out to Premier Customers.

Job Purpose

• To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets
• To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
• Work with EDC to provide wealth management services to customers.

Job Responsibilities
Business and Financial Performance:

• Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives
• Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments
• Achieve a satisfactory level of knowledge of Premier Banking products and services by keeping up to date with related developments.
• Strong understanding of economics and financial markets, focusing on the fixed income and equity space.

Customer Excellence:

• Handle client queries of day-to-day nature and assist in resolving client's problems within the teams.

Leadership and People Management:

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player.

Process, Control and Operational Performance:

• Ensure full adherence to Operational Risk and Compliance guidelines og KYC ondanti-money laundering measures
• Constantly monitor credit portfolio to ensure maximum of 3% NPL.

Strategic Initiatives:

• Lead strategic initiatives that will create business growth.

Qualifications

• At least 5 years experience in a consumer banking-based line of business
• Bachelor's Degree.

Skills, Capabilities & Personal Attributes:

• Customer / market orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results.
• Strong interpersonal influencing and communication skills.