Job Opportunities at Domeo Resources International

Main Function    

The Customer Service Rep is responsible for providing outstanding service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves communicating with customers across multiple channels, offering assistance, and maintaining a high standard of customer satisfaction.    

Role Responsibilities    

Customer Support and Inquiry Handling

• Serve as the first point of contact for customers, handling inquiries via phone, email, live chat, or in-person.
• Provide accurate information about products, services, pricing, policies, and procedures to customers.
• Respond to customer inquiries promptly and professionally, ensuring customer concerns are addressed and resolved in a timely manner.
• Record customer interactions, feedback, and issues in the CRM system to ensure accurate tracking and follow-up.

Issue Resolution and Problem-Solving

• Address and resolve customer complaints, escalating complex issues to the Customer Service Manager when necessary.
• Work with other departments (sales, logistics, etc.) to resolve customer concerns regarding product availability, delivery status, or returns.
• Strive to find solutions that satisfy both the customer and company policies, ensuring a positive outcome.

Product Knowledge and Guidance

• Maintain an in-depth understanding of the company’s products and services to effectively assist customers.
• Provide guidance and recommendations to customers regarding the products or services that best meet their needs.
• Keep up to date with product updates, promotions, and company policies to provide accurate and current information.

Customer Relationship Management

• Build and maintain positive relationships with customers, fostering loyalty and encouraging repeat business.
• Follow up with customers to ensure satisfaction with products or services and to gather feedback on their experience.
• Assist in customer retention efforts by offering incentives, loyalty programs, or solutions to enhance the customer experience.

Administrative and Reporting

• Assist with administrative tasks related to customer orders, returns, and refunds.
• Prepare reports for management on customer feedback, common issues, and service performance metrics.
• Maintain accurate records of customer interactions, transactions, and resolutions to ensure compliance with company standards.

Quality Assurance

• Monitor the quality of customer interactions to ensure high levels of professionalism and adherence to company policies.
• Participate in training and development activities to improve customer service skills and knowledge.

Qualifications and Requirements    

Education and Certifications

• A degree in Business Administration, Communication, hospitality Marketing, or a related field is preferred.

Experience

• At least 1–2 years of experience in a call centre, retail or hospitality outlet.
• Experience handling customer complaints and resolving issues
• Familiarity with customer relationship management (CRM) software and technology

Skills    

Communication Skills

• Strong verbal and written communication skills to effectively engage with customers.
• Ability to explain complex concepts in simple terms to customers of varying technical expertise.
• Active listening skills to understand customer needs and provide the best solutions.

Problem-Solving and Conflict Resolution

• Excellent problem-solving skills to identify issues and develop effective solutions.
• Ability to manage difficult situations with customers in a calm and professional manner.
• Strong decision-making abilities while ensuring company policies are adhered to.

Customer Orientation

• A customer-first mindset with a focus on delivering high-quality service and exceeding customer expectations.
• Patience and empathy to handle a wide range of customer concerns and requests.

Organizational Skills

• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Strong time management skills to handle customer requests and follow-up tasks efficiently..

Teamwork and Collaboration

• Ability to work well in a team environment and collaborate with other departments to meet customer needs.
• Willingness to contribute ideas and feedback to improve the overall customer service process.

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Reports to: Managing Director

Main Function

The Finance & Admin Executive is responsible for overseeing the financial and administrative functions of the organization. This includes financial planning, funding operations, investor relations, budgeting, and ensuring administrative efficiency. The ideal candidate will have a minimum of 5 years of experience and a strong understanding of Public-Private Partnership (PPP) arrangements, funding structures, and financial compliance within the ICT sector.

Role Responsibilities

Financial Planning and Reporting

• Prepare and monitor budgets, forecasts, and periodic financial reports to support business strategy and transparency.

Funding and Investment Oversight

• Manage PPP financial structures, investor relations, and fundraising activities to ensure alignment with business goals.

Cash Flow and Compliance Management

• Oversee day-to-day financial operations, including bank relations, compliance with tax regulations, and audit readiness.

Financial Modeling and Analysis

• Develop robust financial models and conduct variance and sensitivity analyses for investment decisions and project evaluation.

Administrative Operations

• Supervise office administration, procurement processes, and vendor contracts.

Stakeholder and Team Coordination

• Act as finance liason for external auditors, and funding partners, while executing administrative tasks for operational excellence

Qualifications and Requirements

Education and Certifications

• A university degree in Accounting, Finance, Business Administration, or a related field.
• Professional certifications such as ICAN, ACCA, or CFA are highly preferred.

Experience

• Minimum of 5 years’ experience in finance and administration.
• Proven track record managing PPPs, investors, and funding relationships.
• Previous experience in the ICT sector is an asset.

Skills

Financial Expertise

• Strong command of financial analysis, budgeting, forecasting, and financial reporting.
• Proficiency in accounting systems (e.g. Sage, QuickBooks) and Excel modeling.

Regulatory and Compliance Knowledge

• Solid understanding of financial laws, tax regulations, and corporate governance.
• Experience with financial audits and investor due diligence processes.

Strategic and Operational Insight

• Ability to link financial strategies to business objectives and provide informed recommendations.

Administrative Leadership

• Capable of organizing administrative systems, supervising support staff, and improving operational efficiency.

Communication and Stakeholder Engagement

• Excellent written and verbal communication skills for investor presentations and internal reporting.
• Ability to engage with funders, legal teams, government bodies, and other key partners.

Organization and Time Management

• Exceptional multitasking, organization, and deadline-management abilities in a dynamic work environment.

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Main Function    

The Inventory Officer will be responsible for managing and controlling the inventory for fashion items, ensuring accurate stock levels, and maintaining the highest standards of product presentation and availability for customers. This role involves tracking and analyzing stock movements, conducting regular stock counts, and collaborating with the procurement, sales, and other teams to optimize product allocation and maximize sales.    

Role Responsibilities    

Inventory Control and Stock Management

• Monitor stock levels and ensure timely replenishment of goods.
• Track inventory movements including receipts, transfers, sales, and returns.
• Conduct regular physical stock counts and reconcile discrepancies with system records.
• Prevent stock variances, losses, and pilferage through effective monitoring.
• System and Record Management
• Maintain accurate and up-to-date inventory records in the inventory management system.
• Update stock records for all inflows and outflows on a daily basis.
• Generate inventory reports on stock balances, fast-moving items, and slow-moving items.

Procurement and Supplier Coordination

• Liaise with procurement teams to ensure timely ordering and delivery of stock.
• Verify received goods against purchase orders and invoices for accuracy.
• Report shortages, damages, or quality issues to suppliers and procurement officers.

Store Operations Support

• Work closely with sales and store staff to ensure shelves are adequately stocked.
• Organize and label stock in storage areas for easy identification and retrieval.
• Support price tagging, barcoding, and inventory labeling processes.

Compliance and Risk Management

• Enforce stock handling and storage procedures to maintain product quality.
• Ensure compliance with necessary policies on stock management and reporting.
• Report suspicious activities, losses, or breaches of inventory control.

Reporting and Documentation

• Prepare daily, weekly, and monthly stock reports for management review.
• Document stock adjustments, damaged goods, and expired items.
• Provide accurate data to support decision-making on stock replenishment and sales strategies.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree or HND in Accounting, Business Administration, Supply Chain Management, or related field.
• Professional certification in inventory or supply chain management (e.g., CIPS, APICS) is an added advantage.

Experience

• Minimum of 2–3 years’ experience in inventory control, stock management, or warehouse operations, preferably in retail or fashion house.
• Hands-on experience using inventory management software and POS systems.

Skills    

Technical and Analytical

• Strong knowledge of inventory control processes and stock management systems.
• Ability to analyze stock reports, trends, and variances.

Customer Service and Communication

• Excellent communication skills to coordinate with suppliers, sales staff, and management.
• Ability to explain inventory-related issues to non-technical staff clearly.

Organizational and Problem-Solving

• Strong organizational skills to manage stock across multiple product categories.
• Ability to identify inventory inefficiencies and recommend corrective actions.

Security and Compliance

• Basic knowledge of loss prevention techniques and stock security controls.
• Ability to enforce stock handling standards and safeguard company assets.

Teamwork and Adaptability

• Ability to work collaboratively with cross-functional teams.
• Flexibility to work shifts, weekends, and respond to urgent stock issues.