The Bumpa Advisor – Account Manager is not a traditional account manager role. This is a strategic growth role where you will work as a business advisor and growth partners to high-performing merchants using Bumpa on our Growth, Scale, and Premium plans. You will help them grow faster, sell smarter, and scale using Bumpa.
Your mission is to drive revenue expansion, retention, product adoption, and long-term merchant growth using data, e-commerce expertise, and proactive engagement. You’ll make business decisions, onboard new merchants, build relationships with new and existing merchants through consultative guidance, performance reviews, and data-driven growth plans while delivering an extraordinary merchant experience.
Your efforts will ensure that merchants subscribe, adopt, embrace and expand the use of our app. We’re looking for self-motivated, hard-working individuals with a track record in Customer Success/Account management roles in the B2B/SaaS space. We offer an exciting role in a fast-paced and fun SaaS company!
Job Details
- Manage and track assigned paying merchants' growth.
- Be a trusted advisor for assigned merchants, know their business and competitive landscape, and champion how Bumpa can help their business succeed.
- Collaborate internally with a team of Merchant success managers to drive engagement and retention across our entire merchant base.
- Nurture and engage assigned merchants through proactive outreach and other tactics, such as hosting webinars and creating email campaigns
- Managing merchant escalations from our Support and Community engagement teams to deliver best practice solutions and guidance, and walking customers through problem-solving processes.
- Managing the overall Merchant relationship by:
- Coaching merchants to grow their business by partnering with them on goal development and providing tailored recommendations to achieve those goals
- Identifying areas for improvement, including opportunities for product adoption and driving the implementation of Bumpa's new features.
- Collaborating with internal Bumpa teams to recommend, plan, and coordinate, ensuring the merchant receives the best possible experience
- Being our merchant's internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
- Ensuring quality data and information on our merchants is up to date in our CRM: Forecast and track key account metrics (e.g., total weekly merchant revenue, subscription status, number of orders, etc.).
- Obtaining merchant feedback and identifying problem areas before they become major issues
- Preparing reports on account status
- Any other task or project assigned by your Line Manager
Requirements
- Bachelor's degree in any related field
- Strong technical knowledge
- Critical thinking and organization skills
- 2-3 year of experience in Customer Success/account management role
- Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn
- A desire to work closely with customers in sometimes tough situations
- Strong interpersonal and communication skills (both verbal and written). You're able to explain concepts clearly and concisely
- Experience using Freshdesk, CRM tool, Slack, and Google Suite would be an advantage.
- Excited to pursue revenue retention and customer health targets that will fuel Bumpa’s growth.
- Able to build client relationships quickly Experience with process design and improvement
- Interested in building a career with a growth-oriented company
go to method of application »
The Bumpa Expert – Merchant Onboarding Associate plays a mission-critical role in helping new merchants get started and succeed early on Bumpa. You are the first product success partner a merchant interacts with after subscribing.
Your goal is to help merchants set up confidently, automate operations, launch faster, and reach their first “Aha!” moment, a stage where they start processing orders, collecting payments and depend on Bumpa for their daily smooth operations.
This role sits at the centre of merchant success and product enablement. You’ll help merchants connect business tools, configure settings, troubleshoot onboarding blockers, and guide merchants through technical steps, and implement best practice workflows to reduce time-to-value (TTV).
If you love solving problems, simplifying technical processes, and using data + product intelligence to deliver merchant success, this role is for you.
Job Details
- Onboarding & Support: Proactively guide and nurture new merchants through the onboarding process via phone calls and email, ensuring a positive first experience with Bumpa.
- Trusted Advisor: Become a trusted advisor for assigned merchants. Understand their business, competitive space, and champion how Bumpa can help them succeed.
- Consultative Selling: Uncover customer needs and pain points, demonstrating how Bumpa's solutions can add value to their business.
- Teamwork: Collaborate internally with a team of Merchant Success managers to drive engagement and retention across the entire merchant base.
- Merchant Advocate: Be your merchant's internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
- Proactive Problem Solving: Identify potential problem areas before they become major issues.
- Performance Tracking: Maintain accurate records of your activities and contribute to team success by meeting and exceeding sales and successful onboarding goals.
- Customer Service Excellence: Maintain consistently high standards in handling customer calls.
- Additional Responsibilities: Be prepared to take on any other tasks or projects assigned by your Line Manager.
Requirements
- Bachelor's degree in any related field
- 2-3 years of experience in a customer service/onboarding role (B2B preferred)
- Proficiency in cold calling techniques and email outreach
- Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong understanding of consultative selling techniques and building value propositions.
- A desire to work closely with customers in sometimes tough situations
- A passion for providing exceptional customer service and exceeding expectations.
- Strong data analysis skills with a commitment to meeting and exceeding performance metrics
- Experience using Freshdesk CRM tool, Slack, and Google Suite would be an advantage
Benefits
- Competitive salary
- Paid annual leave
- Full extended medical benefits
- A supportive and collaborative internal culture
- Diverse, smart, and talented co-workers
- A collaborative, fun work environment where laughing and learning to go together
- Growth opportunity to same and other roles
go to method of application »
We are seeking a highly skilled and data-driven Performance Marketing Associate to join our team. This role focuses on driving merchant acquisition, optimizing paid channels, and delivering actionable insights to improve our marketing strategies. If you have experience in performance marketing for a hyper-growth SaaS company and thrive in a fast-paced, results-oriented environment, we’d love to hear from you!
What you’ll be doing
Merchant Acquisition:
- Develop and execute innovative strategies to acquire new merchants across digital channels.
- Manage digital ad campaigns end-to-end, including campaign ideation, copywriting, implementation, and optimisation, ensuring maximum ROI.
- Experiment with growth tactics such as A/B testing, landing page optimisation, and channel-specific strategies to increase lead conversions (e.g., website, social media).
Data Analysis & Insights:
- Monitor and analyse performance metrics across marketing and growth channels to identify trends and improvement opportunities.
- Track, measure, and report on key performance indicators (KPIs) such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), churn rate, and engagement metrics.
- Provide actionable insights to improve campaign performance and optimise conversion rates.
Key Performance Indicators (KPIs):
- Conversion rate from paid channels.
- Reduction in Cost Per Acquisition (CPA) through optimisation of channels.
- Quality of merchant sign-ups (measured by their contribution to online transactions).
An Ideal Candidate:
- A minimum of 3 years of experience in Performance Marketing within a hyper-growth SaaS company.
- Strong knowledge of digital advertising platforms (e.g., Google Ads, Meta Ads, Apple Search Ads, TikTok Ads) and campaign management tools.
- Proven expertise in data analysis, including proficiency in tools such as Google Analytics, Excel, or similar platforms.
- Experience in using MMP(Mobile Measurement Partners) platforms like AppsFlyer
- Proven track record in Conversation Rate Optimisation
- Excellent copywriting and campaign optimisation skills.
- Familiarity with e-commerce or SaaS customer acquisition funnels.
- Experience with A/B testing, landing page optimisation, and other growth marketing tactics.
- Analytical mindset with a passion for data-driven decision-making and continuous improvement.
- Strong communication and collaboration skills.
Gmail
Yahoomail