Job Opportunities at Beckley Consulting Ltd

Key Responsibilities

Project Coordination Role:

• Ensuring Projects are being implemented as per the process, timelines & budget
• Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)
• Creating, Planning & Implementing Project Plans and other required documents.
• Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IPs and Integration of the links
• Raising & Coordinating for release & approval of Purchase Orders & Material Requests
• Ensuring the links are delivered as per customers' Purchase Order & satisfaction.
• Ensuring the Sign off of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery
• Submission of Link Budget, Checklists & JCC to Upstream Provider
• Presentation of Project Status to Management

Operations Coordination Role: 

• Maintaining & Analyzing Network Uptime Reports
• Maintaining & Analyzing Client wise Network Reports
• Ensuring Network Database is updated on a regular basis
• Vendor Management & Payment Processing
• Inventory Budgeting, Management, Accounting & Verification

Key Relationships

• HOD/CIO/MD of TecPoint Global Solutions
• HOD Operations Department
• HOD Project Management Department
• HOD Business Development Department
• HOD Customer Care Department
• Customers of TecPoint Global Solutions
• Vendors & Partners of TecPoint Global Solutions

Requirements

• Minimum Graduate Degree in Science & Technology
• Minimum of 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
• Relevant Certification in Project Management
•  Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
•  Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools

Required Skills

• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband
• FTTX

Soft Skills & Characteristics:

• Passion to serve customers
• Strong Planning & Organizational skills
• Excellent Time Management & Stress Management skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with financial accounts
• Strong math and critical reasoning skills
• Vendor Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

Key Measures

•   Revenue Growth vis a vis Project Implementation
•   Network Uptime
•   Fault Management
•  Total Number of Tickets & Tickets per Customer
•  First Call Resolution (FCR)
•  Profitability over Time
• Inventory Management

Monthly Remuneration
N125,000 – N175,000 (GROSS)

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Key Responsibilities

• Attend to Customer’s Issues & resolve them in a timely & efficient manner.
• Coordination with Support Teams and ensuring customer issues are resolved efficiently and effectively.
• Raising, following up and closure Trouble Tickets
• Dispatch Invoices to Enterprise & Retail Customers as per the laid down process.
• Follow up for collections through timely reminders to Enterprise & Retail Customers,
• Ensuring Collections of receivables is achieved as per the set targets.
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Generate Sales Leads

Key Relationships

• HOD/CIO/MD of TecPoint Global Solutions
• HOD Business Development Department
• HOD Customer Care Department
• HOD Project Management Department
• Customers of TecPoint Global Solutions
• Vendors & Partners of TecPoint Global Solutions

Requirements

• Graduates in Marketing, Science, Business Administration or any other discipline may also apply
• NYSC Certified
• Must have 1 - 3 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Lines, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Required Skills:

• Fair Knowledge of Telecom Technologies
• Internet Bandwidth & Leased Circuits
• Innovative Solutions & Internet of Things (IoT)
• Internet Broadband

Soft Skills and Characteristics

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication
• Comprehensive knowledge of telecom products, services, and plans.
• Understanding of telecommunication networks, technologies, and equipment.
• Familiarity with billing processes and account management in the telecom industry.
• Knowledge of customer service principles and practices.
• Proficiency in using customer support software and tools.

Key Measures

• MTTR
• Network Uptime
• Customer Satisfaction Score (CSAT)
• Total Tickets & Closed Tickets per customer
• First Response Time (FRT)
• First Contact Resolution (FCR)

Remuneration
N900,000 to N1,200,000 Per Annum plus other benefits