Job Opportunities at Action Against Hunger

Location: Potiskum and Bade, Yobe
Department: Monitoring and Evaluation
Experience Level: Entry Level
Direct Line Manager: MEAL Officer
Proposed Start Date: August 2021

Company Overview / Job Description

• Action Against Hunger began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers.
• In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.
• AAH is looking to fill the role of The MEAL Assistant to implement MEAL processes and activities required to improve program quality to achieve positive impact on AAH programs.

Key Reponsibilities

• Qualitative data collection (FGD, KII, IDI) with beneficiaries;
• Participate in the facilitation of training of data collectors;
• Ensure proper community mobilization and sensitization prior to data collection;
• Conduct daily debriefing with data collectors and ensure that issues and challenges are reported;
• Sharing of community engagement schedule with program team on monthly basis;
• Provide daily update to MEAL Officer on on-going data collection, including data collectors performance and challenges encounters;
• Conduct data collectors appraisal following each activities, to submit to the M&E officer;
• Submit timely field reports to M&E officer after implementation of activities;
• Support M&E officer for activity reporting, data cleaning and analysis when required,
• Collation of program data for trend analysis per project;
• Work closely with accountability team in community sensitization, compilation of feedback and complaints at the field level as well as compliant resolution;
• Support project teams in field monitoring.

Position Requirements

• Degree in Economics, Rural Development, Business, Administration, Statistics, Demography or related subject, with previous experience working in humanitarian projects preferably;
•  Experience in data collection, collation, analysis, and report writing (Mobile Data Collection a strong advantage);
• Commitment to and understanding of Action Against Hunger aims, values and principles;
• Capacity to be flexible and adaptable;
• Microsoft Office Skills (Outlook, Excel, Power Point, Word);
• Willing and able to be based and travel regularly within remote areas, where services are limited
• Fluency in at least one local language (Hausa, Kanuri, Fulani, Shuwa, etc.); 
• Good knowledge of the intervention area/s and local economy.

Salary and Benefits

• N172,695 monthly.
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

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Location: Maiduguri, Borno
Department: Human Resources
Direct Line Manager: HR Officer / Resourcing Officer
Proposed Start Date: August 2021

Key Responsibilities

• Maintain and update base staff contact list and share on a monthly basis;
• Organize business cards for relevant full time staff in the mission;
• Arrange for hotel or guesthouse accommodation bookings for visiting staff;
• Provide monthly tracking of all flight and hotel bookings;
• Ensure sufficient supply of office and guesthouse cleaning supplies and materials and work with HR to replenish them on a quarterly basis;
• Manage the stocking of stationery store in coordination with Logistics and place appropriate order to re-stock supplies;
• Provide administrative support for new pension and salary account openings or changes;
• Maintain a database of all staff information, documents, expiration dates, etc;
• Support the base HR team in the planning and scheduling for new staff briefings and organizing training activities;
• Assist in the recruitment and selection of Base National staff;
• Support in advertising campaigns within budget– online and other media as appropriate;
• Support the long listing of applicants and preparation of recruitment tools and documents when required;
• Support the Resourcing Officer in tracking recruitment activities ensuring all candidates receive timely communication and feedback;
• Tracking and filing of HR documents.

Position Requirements

• Bachelor’s Degree in fields related to HR, Administration and Management or equivalent year of experience;
• Experience working in HR and/or administrative support positions, 1+ years;
• Excellent verbal and written communication skills;
• Approachable, diplomatic, able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
• Excellent computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint, Outlook);
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Able to maintain confidentiality.

Minimum Basic Salary & Other Benefits

• N172,695 Monthly.
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

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Location: Maiduguri, Borno
Proposed Start date: August 2021
Direct Line Manager: FCM Officer

Key Responsibilities

• Participate in creating staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and ACF core policies are respected;
• Support the set up of various Feedback and Complaints Response Mechanisms in relevant project locations;
• In remote management area, support the establishment of Accountability Focal Person (training, regular meetings, tracking of their reporting requirements);
• Management of the toll free lines and complaints booths
• Respond to enquiries from program beneficiaries ensuring confidentiality of all related data;
• Support the MEAL and Program teams in activity implementation, to ensure beneficiary have access to FCM channels (feedback days, complaints booths, field visits...)
• Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behavior in accordance with the ACF standard operating procedures and HAP guidelines;
• Supervise the logging in of all feedback, complaints and response in the FCM database, coming from all channels;
• Ensure complaints are closed within the appropriate timeframe and refer program specific complaints to relevant program managers for resolution;
• Submit FCM specific project report for donor reporting when required;
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects;
• Support trainings of external stakeholders on accountability principles (vendors, community volunteers, health workers, etc.);
• Support trainings on accountability principles for new employees and conduct regular refresher trainings for all existing employees.

Position Requirements

• Degree / Diploma in Management, Social research, development studies or a related field
• At least with 1 year of relevant experience in developing and maintaining accountability and learning activities
• Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
• Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills)
• Strong understanding of HAP, Do No Harm and other relevant global standards;
• Experience in carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria
• Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme
• Ethical, focused on treating complainants/ community fairly  and culturally sensitive;
• Excellent computer skills especially developing databases
• Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…)
• Excellent communication skills and experience in report writing
• Previous experience in handling feedback mechanism
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.

Renmuneration

• Minimum Basic Salary: NGN172,695 per month
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

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Location: Maiduguri, Borno
Direct Line Manager: Warehouse Officer
Department: Monitoring & Evaluation
Proposed Start Date: August 2021

Key Responsibilities

• Identify the items entering and leaving and check the quality, quantity and documentation;
• Report any problems with quality, quantity or documentation immediately;
• Provide support to Warehouse officer on update the SFU;
• Update any database upon request in the framework of storage management;
• Keep stocks forms bin cards, stock cards etc. up to date;
• Restrict entry into storage facilities and keep keys for the storage facilities;
• Supervise the use-by dates of food and medicine, ensuring proper stock rotation. Advise Logistics Assistant whenever expiry dates are approaching (within 2 months);
• Conduct monthly physical inventory of all items in stock and anytime upon request or convenience;
• Identify stock that is not being utilized and report to warehouse officer;
• Daily store supervision ensuring it is clean, organized and is regularly ventilated;
• Separate foodstuffs from other stock and pay special attention to dangerous goods;
• Ensure storage facilities are free from rodents and any other pests which may damage stock and periodically plan for fumigation of storage facilities;
• Plan for disposal of expired/infected products in collaboration with the logistics officer and program teams;
• Ensure budget holders personally conduct a physical review any stock they have requested and sign the necessary documentation;
• Directly supervise the process of loading and unloading, including casual worker request, attendance sheets and ensuring timely payment is made.

Position Requirements

• Diploma in a related field with at least 1 year proven experience in stock management;
• Sound knowledge of general storage procedures;
• Excellent knowledge of Microsoft Packages;
• Capacity to be flexible and adaptable;
• Good communication skills in both written and oral English and excellent in Hausa or Kanuri language.

Minimum Basic Salary
N172,695 Monthly.

go to method of application »

Location: Maiduguri, Borno
Department: Monitoring and Evaluation
Experience Level: Entry Level
Direct Line Manager: MEAL Officer
Proposed Start Date: August 2021

Company Overview / Job Description

• Action Against Hunger began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers.
• In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.
• AAH is looking to fill the role of The MEAL Assistant to implement MEAL processes and activities required to improve program quality to achieve positive impact on AAH programs.

Key Reponsibilities

• Qualitative data collection (FGD, KII, IDI) with beneficiaries;
• Participate in the facilitation of training of data collectors;
• Ensure proper community mobilization and sensitization prior to data collection;
• Conduct daily debriefing with data collectors and ensure that issues and challenges are reported;
• Sharing of community engagement schedule with program team on monthly basis;
• Provide daily update to MEAL Officer on on-going data collection, including data collectors performance and challenges encounters;
• Conduct data collectors appraisal following each activities, to submit to the M&E officer;
• Submit timely field reports to M&E officer after implementation of activities;
• Support M&E officer for activity reporting, data cleaning and analysis when required,
• Collation of program data for trend analysis per project;
• Work closely with accountability team in community sensitization, compilation of feedback and complaints at the field level as well as compliant resolution;
• Support project teams in field monitoring.

Position Requirements

• Degree in Economics, Rural Development, Business, Administration, Statistics, Demography or related subject,
• with previous experience working in humanitarian projects preferably;
• Experience in data collection, collation, analysis, and report writing (Mobile Data Collection a strong advantage);
• Commitment to and understanding of Action Against Hunger aims, values and principles;
• Capacity to be flexible and adaptable;
• Microsoft Office Skills (Outlook, Excel, Power Point, Word);
• Willing and able to be based and travel regularly within remote areas, where services are limited
• Fluency in at least one local language (Hausa, Kanuri, Fulani, Shuwa, etc.); 
• Good knowledge of the intervention area/s and local economy.

Salary and Benefits

• N172,695 monthly.
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

go to method of application »

Location: Potiskum, Yobe
Employment Type: Full Time
Proposed Start date: August 2021
Direct Line Manager: ICT Officer

Key Responsibilities

• Backing up of all users’ official data on the server and then server files are backed up on the NAS at scheduled times for  offices
• Ensure security of all users information/data against threats by installing anti-virus on all the computers and regularly update for offices.
• Installation of all user’s relevant application on the respective user computer;
• Managing the functionality of all CCTV systems and take responsibility to backing up of all CCTV footages for  offices
• Collaborate with the procurement team to see that all requested equipment/services are delivered with the right specifications
• Coding/labelling of all procured equipment in close collaboration with the DHoD - Infra.
• Configure/install equipment for all users of offices.
• Creating and updating hardcopy of all equipment folders with the equipment card and other relevant information for offices.
• Supports the ICT Officer to allocate all requested equipment to office users with well-documented Equipment Temporary Allocation Form.
• Carry out periodic maintenance of all ICT equipment in  offices and always put them in  good working condition
• Repair of all equipment for offices and allocation of GSM lines to users and takes full responsibility of maintaining the records.
• Closely monitor the delivery of all services by the service provider as agreed in the Service Level Agreement to ensure that the agreed services are provided for offices.
• Monitor the use of all communication services (internet, gsm, satallite and radio);
• Configuration of all accounts (email, NHF and other relevant platform) for all users of  offices and maintains the database for same for the locations;
• Supports the ICT Officer in the day to day user support and all requested supports are rendered within reasonable time frame for users of offices.

Position Requirements

• Bachelor’s Degree / Higher National Diploma in Computer Engineering, Computer Science, Telecommunications Engineering, Electrical Engineering or related fields. A non-related field with professional certifications and minimum of 3 years work related experience.
• Professional certificate(s) and/or trainings in the ICT related fields.
• Minimum of 2 years work experience in similar responsibilities is required.
• Previous experience working for NGOs an asset, particularly international related NGOs
• Capacity for analysis, synthesis and reporting of large amounts of information
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Strong verbal, written and communication skills approachable, diplomatic, able to maintain confidentiality including the ability to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment

Renmuneration

• Minimum Basic Salary: NGN172,695 per month
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.

go to method of application »

Location: Monguno, Borno
Employment Type: Full Time
Proposed Start date: August 2021
Direct Line Manager: FCM Officer

Key Responsibilities

• Participate in creating staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and ACF core policies are respected;
• Support the set up of various Feedback and Complaints Response Mechanisms in relevant project locations;
• In remote management area, support the establishment of Accountability Focal Person (training, regular meetings, tracking of their reporting requirements);
• Management of the toll free lines and complaints booths
• Respond to enquiries from program beneficiaries ensuring confidentiality of all related data;
• Support the MEAL and Program teams in activity implementation, to ensure beneficiary have access to FCM channels (feedback days, complaints booths, field visits...)
• Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behavior in accordance with the ACF standard operating procedures and HAP guidelines;
• Supervise the logging in of all feedback, complaints and response in the FCM database, coming from all channels;
• Ensure complaints are closed within the appropriate timeframe and refer program specific complaints to relevant program managers for resolution;
• Submit FCM specific project report for donor reporting when required;
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects;
• Support trainings of external stakeholders on accountability principles (vendors, community volunteers, health workers, etc.);
• Support trainings on accountability principles for new employees and conduct regular refresher trainings for all existing employees.

Position Requirements

• Degree / Diploma in Management, Social Research, Development Studies or a related field;
• At least with 1 year of relevant experience in developing and maintaining accountability and learning activities;
• Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards;
• Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills);
• Strong understanding of HAP, Do No Harm and other relevant global standards;
• Experience in carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria;
• Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme;
• Ethical, focused on treating complainants/ community fairly  and culturally sensitive;
• Excellent computer skills especially developing databases;
• Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…);
• Excellent communication skills and experience in report writing;
• Previous experience in handling feedback mechanism;
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.

Renmuneration

• Minimum Basic Salary: NGN172,695 per month
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.