ICT Assistant at Action Against Hunger | ACF Nigeria LTD/GTE

Location: Potiskum, Yobe
Employment Type: Full Time
Proposed Start date: August 2021
Direct Line Manager: ICT Officer

Key Responsibilities

• Backing up of all users’ official data on the server and then server files are backed up on the NAS at scheduled times for  offices
• Ensure security of all users information/data against threats by installing anti-virus on all the computers and regularly update for offices.
• Installation of all user’s relevant application on the respective user computer;
• Managing the functionality of all CCTV systems and take responsibility to backing up of all CCTV footages for  offices
• Collaborate with the procurement team to see that all requested equipment/services are delivered with the right specifications
• Coding/labelling of all procured equipment in close collaboration with the DHoD - Infra.
• Configure/install equipment for all users of offices.
• Creating and updating hardcopy of all equipment folders with the equipment card and other relevant information for offices.
• Supports the ICT Officer to allocate all requested equipment to office users with well-documented Equipment Temporary Allocation Form.
• Carry out periodic maintenance of all ICT equipment in  offices and always put them in  good working condition
• Repair of all equipment for offices and allocation of GSM lines to users and takes full responsibility of maintaining the records.
• Closely monitor the delivery of all services by the service provider as agreed in the Service Level Agreement to ensure that the agreed services are provided for offices.
• Monitor the use of all communication services (internet, gsm, satallite and radio);
• Configuration of all accounts (email, NHF and other relevant platform) for all users of  offices and maintains the database for same for the locations;
• Supports the ICT Officer in the day to day user support and all requested supports are rendered within reasonable time frame for users of offices.

Position Requirements

• Bachelor’s Degree / Higher National Diploma in Computer Engineering, Computer Science, Telecommunications Engineering, Electrical Engineering or related fields. A non-related field with professional certifications and minimum of 3 years work related experience.
• Professional certificate(s) and/or trainings in the ICT related fields.
• Minimum of 2 years work experience in similar responsibilities is required.
• Previous experience working for NGOs an asset, particularly international related NGOs
• Capacity for analysis, synthesis and reporting of large amounts of information
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Strong verbal, written and communication skills approachable, diplomatic, able to maintain confidentiality including the ability to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment

Renmuneration

• Minimum Basic Salary: NGN172,695 per month
• Other benefits include but not limited to 100% health care coverage, paid leave per year, free and direct access to Cross Knowledge e-learning platform.