Job Openings at Seamfix Nigeria Limited

Location: Lekki, Lagos

Role Summary

• In this position, you will be responsible for the quality and usability of products.
• You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market

Essential Duties and Responsibilities

• Ensure database security
• Control access privileges and permissions
• Capacity planning
• Conduct frequent database security audits
• Conduct frequent data accuracy audits to ensure integrity and accuracy of data
• Coach and mentor team members
• Develop database disaster recovery, high availability/redundancy plans
• Ensure frequent backup of databases
• Setup and maintain database replication on critical databases
• Monitor database performance and query throughput
• Conduct database tuning
• Optimize SQL as required
• Establish and document processes and procedures for database access, design, performance and redundancy
• Handle database installation and upgrades
• Refine and approve database designs
• Understand all deployed software products, applications and features to Business Customers end to end
• Manage properly and adequately the primary client on site and handle/manage expectations
• Reply to customer mission critical issues outside business hours
• Travel to customer sites for high profile issue resolution
• Organize and have adequate representations in field visits
• Provide enterprise-level assistance to our customers
• Document activities and findings in a case tracking tool
• Technical troubleshooting, analysis, and diagnosis of product issues
• Ensure case updates and resolution timeframes are in line with service level agreement
• Delivery of product issue work around or fix
• Replication of customer issues
• Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Educational Qualifications & Experience Required

• Bachelor’s degree in Computer Science or similar field (extensive work experience may supplement degree)
• Master's degree or equivalent is a plus
• Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
• Technical Knowledge / Skills Preferred but not Required:
  • Microsoft SQL Server Database Development tools and languages (SQL, PL/SQL, T-SQL)
  • SQL Server Database Administration
  • Microsoft Visual Studio, including VB.Net and/or C#
  • Multiple years of experience as a Technical Support Engineer or related field practicing in support, design, development and/or integration of process control and IT solutions for manufacturing.
• Experienced with Windows servers
• Experienced with Linux servers
• Excellent SQL skills
• Excellent verbal and written communication skills
• Ability to prioritize your workload
• Attention to detail.
• Ability to think logically
• 5+ years experience.

Essential Competencies & Attributes:

• Excellence driven
• Strong ownership mind-set
• Strong leadership skills
• Impeccable integrity
• Dynamic and active
• Possess a can-do mind-set

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Location: Lekki, Lagos
Job Type: Full Time

Role Summary

• The Product Manager will be responsible for generating product requirements; determining specifications; production timetables; pricing and time-integrated plans for product introduction.

Essential Duties and Responsibilities

• Draw up product strategy
• Develop product requirements and roadmaps
• Leading Business Analysts and coordinating with Service Delivery, Business Development and other teams
• Incorporating feedback and input from customers, partners and in-house teams on product strategy and finding ways to expand product market reach
• Communicating product direction and vision
• Collect and analyse feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Ensure products and releases are launched correctly and on schedule
• Make creative recommendations to expand product base and vision
• Suggest ways to track product use and impact on end users
• Develop and implement product strategies consistent with company vision
• Provide guidance to the team based on management direction
• Coordinate the review, presentation and release of design layouts, drawings, analysis and other documentation
• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
• Track and monitor product delivery in line with standard product development lifecycle
• Participate in Scrum activities
• Steady refinement of product backlog
• Preparation of product documentations, requirements documentations, technical documentations etc.
• Coordinate and facilitate product usability testing
• Conducting market research and surveys (in collaboration with Market research team) to validate ideas and concepts before implementation
• Ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Works with client personnel to identify required changes.
• Communicates needed changes to development team.
• Consistently delivers high-quality services to clients or users
• Acknowledges and appreciates each team member's contributions.
• Generates enthusiasm among team members.
• Assists in the facilitation of team and client meetings.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information tactfully.
• Identifies critical issues with ease.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
• Manage and mentor team members
• Participate in the requirement/hiring process of team members
• Any other responsibilities as may be assigned by your line manager

Educational Qualifications & Experience Required

• A First Class or Second Class Upper Bachelor's Degree in any discipline preferably Computer Science, Computer Engineering, Electrical Engineering, Information Engineering or any related field
• 3 to 5 years work experience
• CBAA, CBAP, ITIL  is a plus
• Experience in Product Lifecycle Management (PLM)
• Familiarity with the Agile Methodology
• Proven experience in eliciting requirements and testing
• Experience in analyzing data or existing processes to draw business relevant conclusions
• Understanding Customer Segmentation
• Translating Customer Feedback into Product Modification
• Ability to work with Prototyping tools; Balsamiq, Proto.io, AI, Adobe XD etc.
• Ability to work with Word, Excel, PowerPoint, Visio, Projects
• Ability to adapt and adjust to change quickly
• Good knowledge in generating process documentation
• Basic experience in writing SQL queries
• Requirement Prioritization skills
• Ability to work with Word, Excel, PowerPoint
• Ability to work with task management tool; JIRA
• Good understanding and ability to work on UML Diagrams
• Good Quality Assurance Skills
• Good knowledge in generating process documentation
• Excellent interpersonal skills
• Good interpersonal skills
• Good attention to detail
• Strong written and verbal communication skills including technical writing skill
• Time management
• Excellent customer service
• Excellent written and verbal communication skills
• Presentation & Client facing skills
• Good negotiation skills
• Strategic thinking
• Developing Value Propositions
• Researching Market Trends

Essential Competencies & Attributes:

• ​Excellence driven
• Strong ownership mind-set
• Strong leadership skills
• Impeccable integrity
• Critical thinking and problem solving capabilities
• Dynamic and active
• Possess a can-do mind-set.

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Location: Lekki, Lagos

Role Summary

• The DevOps Engineer will be responsible for the deployment, technical accuracy, and completeness of integrated system designs across our development, testing, staging, and production environments

Essential Duties and Responsibilities

• Setup new servers with operating system (windows or linux) and required software
• Installation and maintenance of DevOps tools like Gitlab, Jenkins, Ansible, Nexus, Nagios, Graylog
• Deployment of application and web servers to test, staging or production environment
• Ensure the sanity of test, staging and production environment
• Constantly seek new tools to make CI/CD process faster and more reliable
• Performance tuning of web and application servers
• Manage cloud infrastructure on AWS
• Automation of application deployment
• Setup and maintain application health dashboards
• Prepare server setup checklists and procedural documents
• Ensure fast load speed and size of websites and applications
• Ensure High availability and redundancy of all applications
• Plan and document disaster recovery processes for all the company’s critical applications
• Conduct bi-annual disaster simulation to ensure disaster recovery processes remain relevant and effective
• Train Junior and Associate DevOps Engineers
• Participate in recruitment process for DevOps Engineers
• Liaise with security engineers to ensure security of applications in production
• Liaise with developers to ensure applications are highly scalable and performing optimally

Educational Qualifications & Experience Required

• A First class or Second class upper Bachelor's degree in Computer Science, Computer Engineering, Mathematics, Statistics or a related field
• 5 to 7 years’ experience in DevOps or system administration
• Familiar with at least 1 scripting language
• Experience coding java
• Experience with cloud hosting, specifically AWS
• Hands on familiarity with docker or kubernetes
• Very familiar with at least 1 RDBMS
• Good knowledge of SQL
• Good verbal and written communication skills
• Demonstrates excellent collaborative skills
• Experience using DevOps tools
• Basic understanding of networks.

Essential Competencies & Attributes:

• Excellence driven
• Strong ownership mind-set
• Strong leadership skills
• Impeccable integrity
• Critical thinking and problem solving capabilities
• Dynamic and active
• Possess a can-do mind-set.