IT Support Engineer at Seamfix

Location: Lekki, Lagos

Role Summary

• In this position, you will be responsible for the quality and usability of products.
• You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market

Essential Duties and Responsibilities

• Ensure database security
• Control access privileges and permissions
• Capacity planning
• Conduct frequent database security audits
• Conduct frequent data accuracy audits to ensure integrity and accuracy of data
• Coach and mentor team members
• Develop database disaster recovery, high availability/redundancy plans
• Ensure frequent backup of databases
• Setup and maintain database replication on critical databases
• Monitor database performance and query throughput
• Conduct database tuning
• Optimize SQL as required
• Establish and document processes and procedures for database access, design, performance and redundancy
• Handle database installation and upgrades
• Refine and approve database designs
• Understand all deployed software products, applications and features to Business Customers end to end
• Manage properly and adequately the primary client on site and handle/manage expectations
• Reply to customer mission critical issues outside business hours
• Travel to customer sites for high profile issue resolution
• Organize and have adequate representations in field visits
• Provide enterprise-level assistance to our customers
• Document activities and findings in a case tracking tool
• Technical troubleshooting, analysis, and diagnosis of product issues
• Ensure case updates and resolution timeframes are in line with service level agreement
• Delivery of product issue work around or fix
• Replication of customer issues
• Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Educational Qualifications & Experience Required

• Bachelor’s degree in Computer Science or similar field (extensive work experience may supplement degree)
• Master's degree or equivalent is a plus
• Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
• Technical Knowledge / Skills Preferred but not Required:
  • Microsoft SQL Server Database Development tools and languages (SQL, PL/SQL, T-SQL)
  • SQL Server Database Administration
  • Microsoft Visual Studio, including VB.Net and/or C#
  • Multiple years of experience as a Technical Support Engineer or related field practicing in support, design, development and/or integration of process control and IT solutions for manufacturing.
• Experienced with Windows servers
• Experienced with Linux servers
• Excellent SQL skills
• Excellent verbal and written communication skills
• Ability to prioritize your workload
• Attention to detail.
• Ability to think logically
• 5+ years experience.

Essential Competencies & Attributes:

• Excellence driven
• Strong ownership mind-set
• Strong leadership skills
• Impeccable integrity
• Dynamic and active
• Possess a can-do mind-set