Job Openings at Salvay Services

Requirements
You should be able to demonstrate excellent skills in the following areas:

• B.Sc / HND in any field.
• Working knowledge of credit management, with 3 - 4 years of experience in a similar role, preferably in an MFI or MFB.
• Excellent customer service and relationship management skills.
• Proficient in MS Excel and Word as well as some understanding of Finance ERP Systems.
• Ability to work with a team and have written and oral communication skills.
• Must be a reliable team player who is able to work under minimum supervision.

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Responsibilities

• Keep tracking outstanding debts.
• Plan course of action to recover owed money.
• Locate and contact debtors.
• Handle customers' questions or complaints.
• Negotiate payoff deadlines and payment plans.
• Meet monthly debt recovery targets.
• Identify gaps in the system and recommend solutions.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification.
• 3 to 4 years of experience as a Recovery Officer.
• Knowledge of relevant legal requirements.
• Good knowledge of MS Office and databases.
• Good negotiation and persuasion skills.
• Experience in working with targets and tight deadlines.
• Team player.
• Good time-management skills.

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Responsibilities

• Maintain key member accounts.
• Build long-lasting relationships with external contacts and internal departments tocreate a better member experience.
• Provide support to key members by learning about and satisfying their needs.
• Research, analyze and interpret data from various sources.
• Make cold calls or reach out to members.
• Stay current on company offerings and industry trends.
• Present and demonstrate the value of products and services to prospective members.
• Compile and analyze data to find trends.
• Convert analysis into business insights.
• Support the development of sales strategies.
• Handle member complaints.

Requirements

• Bachelor’s Degree in Business, Marketing or related field.
• Minimum of 4 years work experience.
• Previous experience working in customer experience.
• Comprehensive and current knowledge of industry trends.
• The drive and energy to manage multiple accounts while looking for new opportunities.
• Excellent verbal and written communication skills.
• Ability to understand member needs.
• Strong problem-solving and analytical skills.
• Attention to detail.

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Job Requirements

• Candidates should possess a Phd / Bachelor's Degree / HND qualification.
• Minimum of 5 years of experience in HR managerial role is required.
• Candidate living within Satellite town would be preferable.

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Job Requirements

• Minimum of OND in Accounting is required
• Candidate must live within Abule Egba.

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Job Requirements

• Candidates should possess a Bachelor's Degree / HND qualification.
• Minimum of 3 years working experience as an auditor.
• Candidate must live within festac town.
• Ability to work with little or no supervision.

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Responsibilities

• Manually entering text or numerical data from source documents into databases, spreadsheets, or word processing programs, or utilizing automated software programs to upload digital data files.
• Compilation and sorting of information according to priorities to prepare source data for computer entry.
• Ensuring the accuracy and validation of data.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
• To ensure accuracy, data entry analysts spot dirty data and consult with team members to identify cleanup resolution.
• Also to validate data quality by performing ongoing data audits and remediating process gaps that contribute to bad data.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification.
• At least 3 years work experience.

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Responsibilities

• Manage large amounts of incoming phone calls.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and Skills

• Minimum of HND.
• At least 3 years work experience.
• Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Ability to practice
• Customer orientation and adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proximity to Alagomeji, Yaba.

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Responsibility

• Inspecting the inbound and outbound calls made by the call center agents to decrease the instance of defect in services.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification.
• 3 - 10 years work experience.

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Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way

Requirements and Skills

• Minimum of OND.
•  2 - 8 years work experience.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Proximity to Alagomeji, Yaba.