Job Openings at Promethean Consulting Limited

Position Summary

We are looking for a young and vibrant Operations and Sales Manager that will implement the right processes and practices across our esteemed organization.

The position requires an individual to have a good business acumen with a broad understanding of Information Technology. We need someone that we can trust to help us remain compliant, efficient and profitable during the course of business.

Duties & Responsibilities

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Identifying emerging markets to find new sales opportunities
• Overseeing sales promotions and campaigns
• Overseeing and directing the performance of the sales team
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and, recommendations to strategic plans and reviews; prepare and complete action plans; implement customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Meet or exceed operations labor budget expectations
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident-free workplace
• Establish contracts and pricing and ensure proper maintenance and serve as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as the primary point of contact when there are customer issues.
• Devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Develop and implement retention strategies for existing customers
• Accomplish the company’s overall sales growth target

Requirements and skills

• Proven work experience as an Operations and Sales Manager in the IT industry
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Excellent use of Microsoft Office Suite
• Broad technology knowledge
• Degree in Business, Operations Management, or a related field
• Should live in close proximity to Lekki Phase one.
• Willingness to travel

Benefits

• Medical insurance and coverage 
• Competitive compensation package 
• The opportunity to work with smart and kind colleagues

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Job brief

We are looking for a Customer Relations Officer to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we would like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help the sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g., sales, engineers, senior management) to address customers’ needs
• Carry out periodic customer satisfaction surveys and analyze data retrieved
• Ensure proper documentation of all communication with customers

Requirements and skills

• Proven experience as a Client Relations Officer or Customer Support Officer
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing, or a related field
• Should live in close proximity to Lekki Phase one.

Benefits

• Medical insurance and coverage 
• Competitive compensation package 
• The opportunity to work with smart and kind colleagues