Job Openings at Olam Nigeria Limited

Job Summary

The Regional IT Administrator is responsible for managing and overseeing the IT infrastructure and operations within a designated region, ensuring optimal performance, security, and reliability of all IT systems and services. This role requires a well-rounded individual with a deep understanding of IT systems, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities

IT Infrastructure Management

• Oversee the installation, configuration, and maintenance of hardware and software.
• Ensure reliable network performance, including monitoring and troubleshooting network issues.
• Implement and manage Servers, firewall, antivirus, and other security measures to protect IT infrastructure.

User Support and Training

• Provide technical support to end-users, resolving hardware and software issues promptly.
• Conduct training sessions to educate staff on IT policies, procedures, and best practices.
• Maintain a helpdesk system, tracking and managing support requests efficiently.

Continuous Improvement

• Stay abreast of the latest IT trends and technologies, evaluating their potential impact on the organization.
• Identify opportunities for process improvements and implement innovative solutions.
• Conduct regular audits and assessments of IT systems to identify and mitigate risks.

Policy and Compliance

• Develop and enforce IT policies and procedures to ensure compliance with industry standards and regulations.
• Ensure data privacy and protection in accordance with applicable laws and regulations.
• Collaborate with legal and compliance teams to address any IT-related legal matters.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT administration, with at least 3 years in a regional or similar role.
• Proven experience in managing IT infrastructure and support services.
• In-depth knowledge of network protocols, systems, and administration.
• Proficiency in managing servers and Network devices.
• Experience with IT security tools and best practices.
• Familiarity with helpdesk and project management software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Exceptional organizational and time management abilities.

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At Olam, we are looking for a highly diligent individual who specializes in quality to understand customer expectation and translate them into company quality norms. The individual will play a key role in outlining quality standards and developing quality control processes. The incumbent will ensure compliance to quality norms, policies, and procedures of the company. The objective is to cultivate a culture of consistent quality with zero defect in collaboration with all stakeholders by continually developing, planning and implementing quality systems & processes and training of plant personnel. 

Strategic Effectiveness

• Develop, plan and implement quality systems to meet food safety standards in line with GFSI guidelines.
• Build control systems to comply with food safety requirements including PRPs. Design and deploy audit processes (factory, market, warehouse, etc.).
• Conducting root cause analysis for deviations. Develop and implement a corrective action plan where needed. Regularly review compliance status for all quality-related observations and lead the process of sharing views with all stakeholders for implementation/closure of the open audit points.
• Continuously improve quality awareness and standards including sensory evaluation of raw materials, intermediates, and finished goods.
• Closely interact with other functions including R&D, manufacturing, and sourcing to effectively collaborate and seek their inputs on improvement/development of quality systems and processes.
• Setup, maintain and operate laboratory to meet all requirements of testing of incoming, in-process and finished goods consistently.
• Coordination with external laboratories and external calibration agencies for all other testing requirements.
• Support improvement programs on vendor quality. 

Operational Effectiveness

• Develop and train the team to improve the effectiveness of the implementation of best practices in all areas of work.
• Identify learning needs of team members and personnel critical to food safety to enhance skills.
• Develop and maintain a motivated team.
• Plan and conduct training for all plant personnel on food safety and personal hygiene.
• Classify and process consumer feedback through interaction with customers and stakeholders.
• Advice immediate/short/long term action plan through the internal web-based systems to address customer issues promptly and maintain excellent customer satisfaction ratings.
• Assist in the investigation of quality-related matters, including coordination with other stakeholders and vendors.
• Review and report compliance status for identified risks.
• Report and track all business risk related to quality non-conformances and escalations.
• Report to all concerned stakeholders on business risk in this area.
• Liaison with statutory, regulatory and government agencies.
• Assist in commissioning and start-up of new projects and conduct IQ, OQ, PQ for new equipment installations.
• Validate quality aspects during scale-up trials including travel test and share trial reports to all stakeholders to ensure that all new products are developed and scaled up to meet quality norms.
• Develop new ways of working that would be cost-effective and be within the budget and quality requirements.
• Develop appropriate tracking mechanism to report progress on a daily/weekly/fortnightly /monthly/quarterly and annualized basis on outcomes of the implementation of quality plans.

Requirements

• 10-15 years of experience in beverage manufacturing 
• A masters degree in Food Technology or an M. Sc. In Food Science.
• Thorough knowledge of food safety systems, GMP, GLP, auditing, compliance, training, food testing (including sensory), basic regulatory knowledge.
• Excellent communication skills, strong analytical and problem-solving skills, assertiveness, negotiating capability.