IT Admin - Kaduna at Olam Nigeria Limited

Job Summary

The Regional IT Administrator is responsible for managing and overseeing the IT infrastructure and operations within a designated region, ensuring optimal performance, security, and reliability of all IT systems and services. This role requires a well-rounded individual with a deep understanding of IT systems, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities

IT Infrastructure Management

• Oversee the installation, configuration, and maintenance of hardware and software.
• Ensure reliable network performance, including monitoring and troubleshooting network issues.
• Implement and manage Servers, firewall, antivirus, and other security measures to protect IT infrastructure.

User Support and Training

• Provide technical support to end-users, resolving hardware and software issues promptly.
• Conduct training sessions to educate staff on IT policies, procedures, and best practices.
• Maintain a helpdesk system, tracking and managing support requests efficiently.

Continuous Improvement

• Stay abreast of the latest IT trends and technologies, evaluating their potential impact on the organization.
• Identify opportunities for process improvements and implement innovative solutions.
• Conduct regular audits and assessments of IT systems to identify and mitigate risks.

Policy and Compliance

• Develop and enforce IT policies and procedures to ensure compliance with industry standards and regulations.
• Ensure data privacy and protection in accordance with applicable laws and regulations.
• Collaborate with legal and compliance teams to address any IT-related legal matters.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT administration, with at least 3 years in a regional or similar role.
• Proven experience in managing IT infrastructure and support services.
• In-depth knowledge of network protocols, systems, and administration.
• Proficiency in managing servers and Network devices.
• Experience with IT security tools and best practices.
• Familiarity with helpdesk and project management software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Exceptional organizational and time management abilities.