Job Openings at Nigerian Economic Summit Group (NESG)

Job Summary:

• As a Customer Relationship Analyst, you will play a vital role in ensuring that our customers have a positive and satisfying experience with our company.
• You will be responsible for analysing customer interactions, feedback, and data to identify opportunities for improvement and drive customer loyalty.
• This role requires a combination of analytical skills, communication skills, and a genuine passion for delivering exceptional customer engagement.

Key Responsibilities:

Customer Data Analysis: 

• Analyse customer data, feedback, and behaviour to identify trends and patterns.
• Use data to develop insights into customer preferences, needs, and pain points.
• Collaborate with cross-functional teams to translate insights into actionable strategies.

Customer Feedback Management:

• Collect, organize, and analyse customer feedback through surveys, reviews, and other channels.
• Identify recurring issues and recommend improvements to enhance the customer experience.
• Monitor and report on customer satisfaction metrics.

Customer Engagement and Retention:

• Develop and implement strategies to engage with customers and build long-lasting relationships.
• Create personalized customer experiences through targeted communication and outreach.
• Identify opportunities to increase customer retention and reduce churn.

Process Improvement:

• Work closely with relevant departments to streamline and optimize customer-facing processes.
• Suggest and implement improvements to enhance efficiency and effectiveness.

Communication and Training:

• Collaborate with customer service teams to ensure consistent communication and support.
• Provide training and guidance to employees on customer-centric practices.

Reporting and Documentation:

• Maintain accurate records of customer interactions and data.
• Generate regular reports and presentations to communicate findings and recommendations.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
• Proven experience in customer service, data analysis, or a related role.
• Strong analytical skills and proficiency in data analysis tools/software.
• Excellent communication and interpersonal skills.
• A customer-focused mind-set with a passion for delivering outstanding customer experiences.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in using CRM software and Microsoft Office Suite.
• Attention to detail and strong organizational skills.

go to method of application »

• The Head of Research will report directly to the Director of Research and Development. In this role, the prospective candidate will be a resourceful, innovative, and competent Senior Economist and Research Manager and provide support to the Director of Research and Development. In addition, the Head of Research will be responsible for providing extensive research, analysis, management, and interpretation of economic and statistical data to influence government policies and decisions.
• The candidate will actively contribute to all initiatives (projects/programs) within the Nigerian Economic Summit Group.

Reports To: Director, Research & Development 

Supervise: Economists. Programme Associate, Research Officers & Analysts.

Duties and Responsibilities

• Researching, analysing, and monitoring economic developments and issues of importance to the Nigerian private sector and business community. 
• Provide documents that help to shape government policy on the economy, including investment and trade. 
• Design, prepare and manage research and policy-oriented progammes.
• Prepare economic and special reports as requested by the Director of Research and Development. 
• Compile periodic analysis and interpretation of economic and statistical data through research on economic and development issues. 
• Produce relevant reports to promote a more conducive business, investment and policy environment in Nigeria.
• Prepare discussion papers and memorandums on policy-oriented economic issues. 
• Develop proposals and concept papers, innovate projects, and present and defend the proposals to attract funding partners and donor agencies for the organisation’s projects.
• Carry out other assignment(s) as may be assigned by the Director of Research and Development.

Qualifications and Job Requirements

• Doctoral degree in Economics with verifiable experience in research and publications for at least five years.
• Relevant professional qualification(s) will be an added advantage.
• A minimum of 12 years of cognate experience in a similar role will be preferred.
• In-depth Knowledge of theoretical and practical aspects of economic research and development is required. 
• High-level writing and editorial capabilities. Innovative, creative, proactive and analytical.
• Proficiency in using Microsoft Office such as MS Word, PowerPoint, Excel, etc.
• Managerial and leadership approach to issues. Excellent analytical and reporting skills.
• Ability to demonstrate strong leadership qualities where he or she shows an ability to influence Team members, engage relevant stakeholders and targets, and manage members.