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  • Posted: Sep 25, 2020
    Deadline: Not specified
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    Microsoft Corporation is an American multinational corporation headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Int...
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    Customer Engineer (Student & Recent Graduate) - Technical Consulting & Client Success

    Job number: 847837
    Locations: Lagos - Nigeria, Nairobi - Kenya, Morocco, Saudi Arabia, Rusayl - Oman, Doha - Qatar
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Full-Time

    Mission

    • Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.  

    Job Description

    • Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment.
    • The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team.
    • Customer Engineer services can be delivered either remotely or on-premises.

    Responsibilities

    • Customer Engineers participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them. ​
    • The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.
    • CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
    • The CE identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

    General Qualifications

    • Pursuing or within one year of graduation from a full time Bachelor's or Master's degree
    • Education background in Computer Science, Computer Engineering, IT, Electrical Engineering, IT & Business Innovation or other related fields
    • First practical experiences or internships in IT technology related fields
    • Combining business acumen with technological experience
    • Well developed communication, presentation as well as analytical and problem-solving skills
    • Negotiation, customer service, and interpersonal skills
    • Passion for technology
    • Fluency in English and local language is required
    • Full work authorization is required.

    We are looking for candidates that have the following qualities:  

    • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers' satisfaction while operating in a highly-collaborative and global organization.
    • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.  
    • Customer Obsessed: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
    • Diverse & Inclusive: You don't just value differences, you seek them out and invite them in.  

    Benefits and Perks
    Benefits/perks listed may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Savings and investments
    • Giving programs
    • Educational resources
    • Maternity and paternity leave
    • Opportunities to network and connect
    • Discounts on products and services
    • Generous time away.

    go to method of application »

    Customer Success Account Manager (Student & Recent Graduate) - Technical Consulting & Client Success

    Job number: 847837
    Locations: Lagos - Nigeria, Nairobi - Kenya, Morocco, Saudi Arabia, Rusayl - Oman, Doha - Qatar
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Full-Time

    Mission

    • Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.  

    Job Description

    • Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
    • As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!

    Responsibilities

    • Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
    • You will partner with your customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.
    • You will drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
    • The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.

    Role-specific Qualifications

    • Ability to deal with ambiguity, analytical problem solving, and leadership capability
    • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships
    • Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team member
    • Product and technology expertise - A passion for technology and working with customer
    • Need to be willing to travel 50-90% due to customer requirements for onsite service
    • Travel may be reduced due to local or national public health and safety standards.

    General Qualifications

    • Pursuing or within one year of graduation from a full time Bachelor's or Master's degree
    • Education background in Computer Science, Computer Engineering, IT, Electrical Engineering, IT & Business Innovation or other related fields
    • First practical experiences or internships in IT technology related fields
    • Combining business acumen with technological experience
    • Well developed communication, presentation as well as analytical and problem-solving skills
    • Negotiation, customer service, and interpersonal skills
    • Passion for technology
    • Fluency in English and local language is required
    • Full work authorization is required.

    We are looking for candidates that have the following qualities:  

    • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers' satisfaction while operating in a highly-collaborative and global organization.
    • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.  
    • Customer Obsessed: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
    • Diverse & Inclusive: You don't just value differences, you seek them out and invite them in.  

    Benefits and Perks
    Benefits/perks listed may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Savings and investments
    • Giving programs
    • Educational resources
    • Maternity and paternity leave
    • Opportunities to network and connect
    • Discounts on products and services
    • Generous time away.

    go to method of application »

    Customer Success Account Manager Intern (Undergraduate Student) - Technical Consulting & Client Success

    Job number: 847861
    Locations: Istanbul - Turkey, Johannesburg (MEA-HQ) - South Africa, Nairobi - Kenya, Lagos - Nigeria, Dubai (MEA-HQ) - United Arab Emirates, Kuwait, Egypt, Oman, Qatar
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Internship

    Mission / Overview

    • Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.  
    • As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.
    • Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.

    Responsibilities

    • As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
    • Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. ​ CSAMs partner with customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. ​ The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
    • As a CSAM intern, you will work very closely with a CSAM manager and mentor to understand the CSAM role.  

    Qualifications

    • Pursuing either a Bachelor's degree or Master's degree in relevant field with a minimum of one quarter or semester of school to complete after internship.
    • Excellent communication skills and strong writing and presentation skills
    • Ability to manage executive relationships, both internally and with customers, to create business transformation
    • Excellent communication skills and customer skills desired
    • Passion for technology, both consumer and enterprise
    • English language and local language fluency for all roles
    • Full unrestricted work authorization for your chosen location.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Giving programs
    • Opportunities to network and connect
    • Discounts on products and services.

    go to method of application »

    Account Executive Intern (Undergraduate Student) - Technical Consulting & Client Success

     

    Job number: 847861
    Locations: Istanbul - Turkey, Johannesburg (MEA-HQ) - South Africa, Nairobi - Kenya, Lagos - Nigeria, Dubai (MEA-HQ) - United Arab Emirates, Kuwait, Egypt, Oman, Qatar
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Internship

    Mission / Overview

    • Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.  
    • As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.
    • Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.

    Responsibilities

    • As an Account executive, you are the main connection point between Microsoft and our customers. You provide strategic business leadership partnering with leaders in your customers' organizations to align their business transformation agenda with digital solutions that can help them better engage customers, optimize operations, transform products and shift their business models. Account Executive roles are an incredible opportunity to learn, experience and ultimately drive all aspects of the client relationship, sales pursuit, and customer success lifecycles
    • Day-to-day you'll build and maintain key account relationships while driving a two-side business plan with your customers across Technical and Business agendas, respectively.
    • To drive your customers' digital transformation, you will need to become an expert on their respective industry.
    • Your customers will call on you to connect them to the full breadth of Microsoft's assets including supporting sales disciplines, consulting, support, product groups, and executives to advance their digital transformation agenda.

    Qualifications

    • Pursuing either a Bachelor's degree or Master's degree in relevant field with a minimum of one quarter or semester of school to complete after internship.
    • Excellent communication skills and strong writing and presentation skills
    • Ability to manage executive relationships, both internally and with customers, to create business transformation
    • Excellent communication skills and customer skills desired
    • Passion for technology, both consumer and enterprise
    • English language and local language fluency for all roles
    • Full unrestricted work authorization for your chosen location.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Giving programs
    • Opportunities to network and connect
    • Discounts on products and services.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Important Information / Notice

    • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
    • Applications to this opportunity are considered for all available student or recent graduate, depending on education level and/or location. To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months.  

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