Job Openings at MANO Africa

Job Summary

As the Delivery Leader, you will be responsible for managing and overseeing the delivery operations within our organization. You will lead and support the day to day activities of all driver logistics and order delivery activities. This is a very dynamic hands on role where you will manage drivers schedule, routine, and oversee the proper use of all bikes and maintenance, ensuring orders are delivered to customers within the promised delivery timeline, and in good and perfect condition. You will be expected to make a significant difference by guiding and leading your Drivers to “best practice” delivery service with a strong compliance focus to laid down processes, laws and regulations.

You will also be responsible for ensuring efficient delivery processes, coordinating with various teams to optimize delivery routes, and maintaining excellent customer satisfaction. The ideal candidate will have a strong background in logistics and operations management, with a proven track record of success in a similar role.

Responsibilities

• Oversee the entire delivery process, from scheduling to dispatching and tracking
• Monitor and evaluate delivery performance and identify areas for improvement
• Monitor all orders to ensure they are delivered on time
• Ensure fleet is on full capacity at each shift: checking drivers attendance, bikes availability and proper functioning
• Train drivers on proper customer service (when dealing with customers upon delivery) and on personal/physical hygiene (including general attire and uniform cleanliness)
• Manage on daily basis the drivers’ schedule and amend where necessary, to enhance efficiency of delivery
• Report on daily basis about the dispatching and delivery times to the Operations Leader
• Work closely with the store leaders to properly communicate any updates regarding drivers attendance and issues, to find solutions together and implement
• Develop and implement delivery strategies to optimize routes and reduce delivery lead time
• Manage and maintain relationships with delivery partners and vendors
• Train and develop delivery team members to ensure high-quality service delivery
• Continuously improve delivery processes and systems to enhance efficiency and customer satisfaction

Key Performance Indicators

• Delivery time and efficiency
• Drivers quality (behavior and customer service, uniform, hygiene)

Requirements

• Bachelor's degree in logistics, supply chain management, or a related field
• Proven experience in a delivery leadership role within the retail industry
• Strong knowledge of delivery operations and logistics management
• Solid prior experience in a similar role within the Retail or Supply Chain or Logistics industry
• Strong Drivers management acumen
• A continues improvement mindset with good change management experience
• You can build strong relationships external and internal as this will be crucial to the success of his role
• Strong charismatic presence

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Job Summary

We are on the look out for an efficient Recruitment & Human Resources (HR) Coordinator to undertake a variety of HR administrative duties. You will facilitate daily people functions like keeping track of employees’ records and supporting the recruitment process. Your role, also, involves performing tasks with a focus to grow our company’s talent pipeline and improve our sourcing tactics. The ideal candidate will have a broad knowledge of Human Resources as well as general administrative responsibilities. He or She will be able to work autonomously and efficiently to ensure the end-to-end running of recruitment activities, HR projects and operations.

Responsibilities include:

• Own all recruitment and onboarding efforts.
• Source diverse candidates who are both technically excellent and exceptional culture fits.
• Build and carry out interviews with candidates as part of the screening and final interview process.
• Ensure potential hires see and experience the Mano culture during the hiring process.
• Source for talents and build an active talent pool.
• Headhunt for strategic positions and leverage internal referrals to hire new talents.
• Manage new hires integration programs and other resources in support of the onboarding process.
• Monitor innovative and creative ways to integrate new employees in the organization.
• Develop and maintain strong working relationships with internal stakeholders and business leaders.
• Act as a point of contact and build influential candidate relationships during the recruitment & onboarding process.
• Maintain records of personnel-related data (personal information, leave, confirmation, turnover rates etc.) and ensure all employment requirements are met.
• Schedule meetings, interviews, HR events etc. and maintain the team’s agenda.
• Perform orientations, onboarding, and update records with new hires.
• Ability to manage different stakeholders including leaders

Requirements

• 4+ years of experience as a recruiter within the retail space, startup or a similar industry
• Excellent written and verbal communication skills
• A Bachelor’s degree in Human Resources or other related discipline required.
• Extremely organized and skilled in prioritizing multiple projects
• Should be self-disciplined, highly motivated, and able to work independently
• Should be good at always maintaining confidentiality and integrity
• Inquisitive, flexible, and adaptable
• Have experience using Human Resources Information Systems (HRIS)
• Strong documentation skills

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Role Summary

We are looking for a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience. You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners. This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.

This is a shift-based role. Candidates with proximity to the Island environs are preferred.

Responsibilities

• Assist customers with their inquiries through various channels, including phone, email, and live chat
• Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
• Provide support to our partners, ensuring they have all the information and resources they need
• Manage customer orders and coordinate with partners to ensure timely delivery
• Maintain accurate and up-to-date customer records and order information
• Collaborate with other team members to continuously improve customer service processes and procedures
• Take ownership of customer issues and follow through to resolution, escalating when necessary

Requirements

• BSc degree or equivalent
• Previous customer service experience, preferably in the retail or hospitality industry
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Proficiency in computer applications, including Microsoft Office and customer service software
• Attention to detail and ability to prioritize tasks efficiently
• Ability to work well independently and as part of a team