Delivery Leader at MANO Africa

Job Summary

As the Delivery Leader, you will be responsible for managing and overseeing the delivery operations within our organization. You will lead and support the day to day activities of all driver logistics and order delivery activities. This is a very dynamic hands on role where you will manage drivers schedule, routine, and oversee the proper use of all bikes and maintenance, ensuring orders are delivered to customers within the promised delivery timeline, and in good and perfect condition. You will be expected to make a significant difference by guiding and leading your Drivers to “best practice” delivery service with a strong compliance focus to laid down processes, laws and regulations.

You will also be responsible for ensuring efficient delivery processes, coordinating with various teams to optimize delivery routes, and maintaining excellent customer satisfaction. The ideal candidate will have a strong background in logistics and operations management, with a proven track record of success in a similar role.

Responsibilities

• Oversee the entire delivery process, from scheduling to dispatching and tracking
• Monitor and evaluate delivery performance and identify areas for improvement
• Monitor all orders to ensure they are delivered on time
• Ensure fleet is on full capacity at each shift: checking drivers attendance, bikes availability and proper functioning
• Train drivers on proper customer service (when dealing with customers upon delivery) and on personal/physical hygiene (including general attire and uniform cleanliness)
• Manage on daily basis the drivers’ schedule and amend where necessary, to enhance efficiency of delivery
• Report on daily basis about the dispatching and delivery times to the Operations Leader
• Work closely with the store leaders to properly communicate any updates regarding drivers attendance and issues, to find solutions together and implement
• Develop and implement delivery strategies to optimize routes and reduce delivery lead time
• Manage and maintain relationships with delivery partners and vendors
• Train and develop delivery team members to ensure high-quality service delivery
• Continuously improve delivery processes and systems to enhance efficiency and customer satisfaction

Key Performance Indicators

• Delivery time and efficiency
• Drivers quality (behavior and customer service, uniform, hygiene)

Requirements

• Bachelor's degree in logistics, supply chain management, or a related field
• Proven experience in a delivery leadership role within the retail industry
• Strong knowledge of delivery operations and logistics management
• Solid prior experience in a similar role within the Retail or Supply Chain or Logistics industry
• Strong Drivers management acumen
• A continues improvement mindset with good change management experience
• You can build strong relationships external and internal as this will be crucial to the success of his role
• Strong charismatic presence