Job Openings at MainOne Cable Nigeria

Department: Corporate Services & Development
Job Type: Permanent

Responsibilities

• The Lead, Performance Management & Organisational Design (Lead PM & OD) shall assist to design and implement effective human resource policies, procedures and processes that will support the realization of the company’s performance management and organisational design strategy across all jurisdictions.

The Specific responsibilities shall include to: 

• Manage the implementation of Main One’s performance management system to ensure it is objective, equitable, transparent and merit-driven.
• Ensure organisational KPIs are developed and cascaded to all departments.
• Ensure annual appraisals including 360-degree appraisals and Upward Feedback Surveys are carried out on time as required with improvements recommended.
• Liaise closely with the employees and managers to identify performance and development requirements and recommend ways to bridge gaps identified.
• Supervise the probationary process for new employees to ensure they are confirmed as at when due.
• Drive the Leadership Development, Career Development, Retention and Succession Planning program of the organisation.
• Manage the company’s organisational design process conducting bi-annual reviews with unit heads to ensure their unit structures are fit for purpose.
• Ensure organisational charts are up to date monthly and as required.
• Review/update of the MainOne Competency Framework as required.
• Support the formulation and effective implementation of recruitment strategies to identify, select, hire and retain the best talent to meet the manpower needs of Main One.
• Analysis and reporting to provide key HR operational information on areas managed quarterly or as required to facilitate informed strategic decision making and control.
• Develop HR policies for managed areas to ensure they are relevant, responsive, up-to-date and properly understood organization-wide.
• Ensure that HR policies, practices, and procedures for managed areas are properly and consistently administered and lead to fair and consistent treatment of employees.
• Foster a conducive working climate by building and maintaining proactive relationships with employees to understand and manage their needs and concerns, consistent with Main One’s corporate goals.
• Assist to coordinate the development and maintenance of specialized human resource information and measurement/reporting systems
• Support the development and implementation of HR practices/initiatives which encourage employee engagement and involvement.
• Participate in other HR initiatives as may be required.

Qualifications, Skills & Competencies
Qualifications:

• A Bachelor’s Degree in relevant discipline. 
• Membership of a relevant professional body will be an added advantage.
• Minimum of 7 years’ experience in HR management with at least two years in a supervisory role.

Competencies:

• Excellent communication (oral & written) skills.
• Strong interpersonal and stakeholder management skills.
• Excellent analytical, negotiation and problem-solving skills
• Creative thinking skills.
• Time management and prioritisation skills.
• Working knowledge of the Labour Laws in our operational locations.
• Experience and understanding of leading practices as it relates to Performance Management, Recruitment, Leadership Development and Organisational Design
• Impeccable supervisory skills

Demands of the Job

• Strong work ethic
• Ability to engage at C-Level
• Constant awareness of sensitivity and confidentiality involved in function
• Ability to work with minimal supervision
• Good research skills
• Strong drive for excellence and innate curiosity for understanding how things work
• Dynamism and versatility.

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Department: Commercial
Job Type: Permanent

Responsibilities

• The Customer Experience Officer will be responsible for monitoring and reporting customer experience in accordance with Company’s Customer Experience Strategy.

Specifically, other responsibilities include:

• Effective monitoring and reporting of customer performance and utilization.
• Maintain regular customer engagement via calls, emails, and meetings.
• Support the process for communicating scheduled outage/emergency activities to internal and external customer base on a timely basis, ensuring availability of accurate data for escalation.
• Follow-up with customers on communication for scheduled maintenance/visits to avoid any breach in SLAs.
• Assist the relevant teams in timely equipment retrieval from customer premises.
• Track/monitor operational issues, follow up with assigned personnel to ensure timely resolution of problems, and flag potential SLA breach.
• Promptly review and reconcile outages or any breach in SLAs especially upon requests.
• Schedule and execute customer service review meetings
• Ensure up-to-date customer data across all systems by flagging non-uniformities and escalating, where necessary.
• Support in the implementation of agreed SLA standards aimed at enhancing customer experience and promoting brand loyalty and awareness.
• Track and report issues that may negatively impact overall customer experience daily and weekly.
• Ensure 80% response rate to transactional CSI surveys.
• Perform other tasks as may be required.

Qualifications, Skills & Competencies
Qualifications:

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• 1-2 years post NYSC experience in a customer experience or customer support role.

Skills & Competencies:

• Excellent interpersonal and relationship building skills.
• Very strong oral and written communication skills.
• Detail oriented and able to take ownership of assigned tasks.
• Accountable and dependable.
• Very strong organization skills and time management abilities.
• Proficiency in the use of MS Office suite.

Demands of the Job

• Ability to manage difficult situations and customers.
• Ability to read, analyse and interpret general business documents (terms and conditions, technical procedures, etc.).
• Keen attention to detail.
• Able to work under pressure and with minimal supervision.
• Time and priority management skills.
• High level of integrity and professionalism, especially in dealing with confidential information.

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Department: Legal
Job Type: Permanent

Responsibilities

• The HSE Coordinator shall support and advise the business on all aspects of Health, Safety, and Environmental management across the Group as required under applicable laws or regulations.
• The HSEC shall therefore establish, manage and implement standards, environmental regulations requirements, policies, processes, communications, training, and systems to ensure all responsibilities under applicable environmental regulations and/or associated with Occupational Health and Safety within the company are adhered to and best practices are adopted.
• The HSE Coordinator shall also plan, monitor, and review MainOne’s protective and preventative measures and work to minimize operational losses, occupational health problems, accidents, and injuries.

Specific Responsibilities
Specifically, the HSEC shall:

• Review and implement HSE policy and procedures to ensure all operations are conducted safely and efficiently in compliance with relevant regulatory and client requirements.
• Establish OH&S policies, goals, and objectives, and plans to achieve them taking into account all occupational risks and hazards.
• Prepare health and safety strategies and develop/outline safe internal operations procedures/policies to support their implementation and consider all relevant hazards.
• Manage the Organization’s interface with relevant regulatory agencies.
• Coordinate all environmental studies such as Environmental Impact Assessments (EIA), Environmental Audit (EA), Compliance Monitoring, and ensuring timely renewal of permits/certificates as at when due.
• Conduct risk assessments/job hazard analysis and recommend control measures to ensure these risks are reduced to as low as reasonably practicable.
• Coordinate and organize HSE meetings with employees and contractors.
• Manage and coordinate HSE audits and inspections across all MainOne offices, facilities, third-party facilities, and project sites. Prepare reports and propose recommendations for improvement.
• Identify training needs, sensitize and provide crucial HSE awareness training to all employees on health and safety-related issues and topics.
• Conduct investigations on incidents/accidents and near misses, prepare reports proposing remedial measures to prevent a recurrence and provide statistical information to Management. Manage and coordinate all emergency responses and provide reports.
• Maintain all fire safety equipment and ensure the servicing of fire safety systems (fire alarm, fire extinguisher, fire suppression, fire hydrant) across all locations.
• Assist technical procurement in HSE evaluation during the selection of contractors, work with capital projects, and field operations team to implement contractor safety requirements, and carry out supervision on projects.
• Assist technical sales and project managers in preparing and providing HSE documents for customers, attend customer contractor safety forums and workshops.
• Prepare and provide HSE weekly and monthly reports to Management.
• Assist with other tasks assigned as necessary to support the unit.
• Keep up to date with safety and environmental issues, new legislation and maintain a working knowledge of HSE legislation and any developments that affect the MainOne business.
• Build HSE capacity across the Group
• Advise the business of all applicable HSE compliance requirements and international standard best practices
• Perform other responsibilities, as assigned by the Line Manager.

Qualifications, Skills & Competencies

• Bachelor of Science or Advanced Degree in Safety Engineering, Industrial Hygiene, or Environmental Sciences, or in a related discipline.
• Must have 5 - 8 years of related experience and/or training; or equivalent combination of education and experience.
• Certification in HSE Level 1, 2 & 3 and/or NEBOSH International General Certificate (IGC) 1-3 in Occupational Health & Safety. Other HSE training will be an added advantage.
• Membership of any relevant professional body (ISPON, NES, IIRSM, NISE).
• Applied knowledge in environmental management & assessment, HSE audits & inspections, monitoring, and planning.
• Demonstratable knowledge in the practical implementation of relevant standards such as ISO 45001 & 14001.
• Experience in investigating incidents, near miss and writing reports.
• Able to develop and review policies, procedures, and processes.
• Able to develop presentation slides and deliver training.
• Able to research and interpret relevant data.
• Able to communicate effectively (both written and verbal) with a variety of stakeholders both within and outside the Company.
• Able to meet deadlines, deal with competing demands, and prioritize own work program.
• Effective administrative and organizational skills.

Demands of the Job

• Must be skilled in the standards, regulations, best practices, and procedures within the health, safety, and environmental fields.
• Must be able to work at all levels within and outside the organization and have the ability to work in a diverse and multi-cultural workgroup.
• Must be able to attend safety forums, seminars, and conferences.
• Must be able to perform the above duties within and outside MainOne’s commercial/operational office.
• Must be able to work with other safety personnel outside MainOne.
• Must be able to travel when required.