Job Openings at LN Outsourcing Limited

Job Summary

• Oversee the design and implementation of Enterprise Solutions/Applications and provide Operational Business Information for day-to-day running of the business.
• Provide overall guidance and direction in the execution of the functions and activities of the Enterprise Solutions unit.

Roles and Responsibilities
Tactical:

• Provide input in the definition of IT policies, projects and service levels.
• Provide input in the development of the Enterprise Solution/Application strategy and plan in line with overall IT strategy and the company’s needs and objectives.
• Assist the Director, IT in communicating the division’s strategic direction and objectives to Enterprise Solution unit.
• Coordinate the development of policies, processes and procedures for the design, deployment and integration of customer’s Enterprise Solutions/Applications.
• Keep abreast of global and local best practices as it relates to the team/ function’s activities.
• Continuously review the unit/ team’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, funding to achieve the unit/ function’s strategy.
• Establish and maintain relationship with key internal and external stakeholders.

Operational:

• Liaise with user departments to determine the Enterprise Solution/Applications needs of the organization.
• Ensure alignment of identified Enterprise Solutions/Applications with the customer’s business and IT strategy.
• Coordinate detailed preliminary review of new/proposed Enterprise Solution/Application, to determine alignment with customer’s business and IT strategy.
• Oversee the identification and documentation of user requirements for new Enterprise Solutions/Applications.
• Coordinate the documentation of Request for Proposal/Request for Quotation for new enterprise solution based on user requirements.
• Participate in the evaluation and selection of vendors for deployment of Enterprise Solutions/Applications.
• Oversee the solution development life cycle, ensuring compliance with specified standards, procedures and methodologies.
• Liaise with Program Managers to coordinate the development and implementation of project plans and timelines, to meet Enterprise Solutions/Applications needs.
• Oversee user acceptance testing and go-live of new Enterprise Solutions/Applications in liaison with relevant business teams.
• Oversee post implementation review of deployed Enterprise Solutions/Applications and ensure timely and effective resolution of issues.
• Provide support and expertise in the deployment of off-the-shelf software applications.
• Ensure adequate user training on new Enterprise Solutions/Applications.
• Ensure adequate post-implementation support for deployed solutions in liaison with user support team.
• Coordinate continuous evaluation of system performance in order to ensure continuing relevance of Enterprise Solutions/Applications provided.
• Oversee deployment of patches and upgrades to installed Enterprise Solutions/Applications.
• Manage relationships with third party IT vendors/suppliers.
• Keep self and teams abreast of business process changes and proactively identify and develop solutions to ensure optimization of technology in business processes.
• Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
• Manage inter-functional relations to ensure synergy across the various departmental functions
• Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.

Education and Experience

• B.Sc. / M.Sc. in Computer Science or any Engineering related course.
• Professional qualifications (ETOM, TOGAF, etc.) are a must, ITIL certification (is an added advantage)
• Seven (7) to twelve (12) years’ work experience with at least three (3) years in a managerial role.(preferred)
• Experience in system architecture is desirable may be advantageous.

Other Professional Skills:

• Excellent technical, analytical, and project management skills.
• Strong communication and interpersonal skills.
• Good leadership and motivational skills.
• Experience in modeling and graphic representations.

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Job Description

• Delivery and maintenance of site power products.
• Project delivery and maintenance of solar power plants.
• Deliver and maintain data center L1 projects.
• Deliver and maintain the network management system for energy products.
• Provide training for channel partners.

Qualification and Experience

• Bachelor's Degree in Electrical engineering or any related field
• Relevant training or Certifications in a related field is an added advantage
• Experience in project delivery and network maintenance of energy products.
• Get HCIP-DCF certification.
• Ability to work effectively in a team environment and take initiative

Technical Skills:

• Have 2+ years’ work experiences on energy area.
• Independently deliver and maintain energy products.
• Have general knowledge of L1 systems of the data center, such as the fire extinguishing system, HVAC system, power system, and water supply and drainage system.
• Complete the layout design of small-sized data centers.
• Have the ability about the delivery of small projects.

Other Professional Skills:

• Customer oriented approach and good negotiation skills
• Good verbal and communication skills
• English and an additional language (either Chinese or local language)
• Powerful problem-solving capabilities;

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Job Description
L2/L3:

• Must have good hands-on working experience on the following NOKIA/Alcatel Lucent Devices: 1830 PSS16, 32, 36, 63, 24-X and 1621 SLE.
• Responsible for Management of Alcatel Lucent Photonic Service Switch (1830PSS-16/32/64) Nodes using the Network Management System.
• Responsible for Software upgrade and Acceptance Tests for Alcatel 1830PSS nodes.
• Integration of Network Elements using Alcatel 1350OMS.
• Must be able to provide technical support to L2/ L1 Back Office resource when required in the event of network faults so as to aid speedy resolution of same.
• Ability to support health check activity and analysis of risks diagnosed.
• Must be able to give remote support to Field Engineers during fault management / troubleshooting activity.
• Must have broad knowledge with regards to the use of Transmission test equipment, such as Optical Power Meter, multi-meter, SDH/PDH and Optical Spectrum analyzer, Optical Light Source, etc.
• Must be able to provide support to customers, ensuring all their requests within the work scope are handled and timely too.
• Knowledge of other Product like Huawei OSN Series equipment, ZTE, Tellabs 7100 / 8600 Series / 6300 Series will be an added advantage.
• Must have a good knowledge on fiber optic transmission.

L1:

• Monitoring, reporting and resolution of network alarms / events.
• Must have the basic knowledge in transmission (DWDM Principles)
• Knowledge of Network Management Systems for Network Elements Management
• Should be able to guide the fiber team on how to resolve fiber-related faults
• Should be able to judge and confirm the status of optical fiber link from the NMS
• Must be able to prepare report for onward transmission to customers
• Must have good hands-on working experience on the following devices: OSN 6800 / OSN 8800 / OSN 1800, Nokia PSS Series Nodes, CTN
• Nodes.
• Must be able to interpret alarms on the NMS and handle same based on standard resolution process.

Skills Set

• Optix Nokia product

Experience:

• Highly experienced in Nokia DWD HND / Bachelor's Degree in Engineering or any related field
• Relevant training or Certifications in a related field is an added advantage
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Ability to work effectively in a team environment and take initiative.

Knowledge:

• NOC process(incident handling process/INC/PT,) network products knowledge.

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Job Description
L2:

• Routine network analysis, including Best/worst/sleeping cell analysis, resolution and tracking; VSWR tracking;
• Service provisioning;
• Manage BSC in region and L2 Operations support
• Change management and support operations, such as migration, and expansion;
• Routine maintenance task, such as license check and distribution.
• Customer engagement;
• Spares management;
• Project support;
• ATP.

L3:

• Network redundancy management;
• Network redesign;
• Capacity provisioning and expansion;
• CR MOP design and review;
• L3 fault management;
• Quality assurance;
• Support project re-homming and configuration

Skills Set

• RAN E// Product > L2/L3

Experience:

• Highly experienced in network products
• HND / Bachelor's Degree in Engineering or any related field
• Relevant training or Certifications in a related field is an added advantage
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Ability to work effectively in a team environment and take initiative

Knowledge:

• NOC process(incident handling process/CR/PT,) network products knowledge.