Job Openings at Lakowe Lakes and Hospitality

The Food and Beverage Manager at Lakowe Lakes Golf and Country Estate will be expected to oversee the operations and growth of the F&B business across Lakowe Lakes in all current and future outlets including the Club House, Corporate Lodge, Wine Bar, Driving Range and Sports Club. The overarching objective is to enhance guest satisfaction and provide a strong source of revenue generation.

MAIN RESPONSIBILITIES

• Create and Implement the Food and Beverage Culture at Lakowe Lakes
• Develop and manage food and beverage outlet menus
• Create and manage Food and Beverage recipes for food and beverage outlets
• Implement the vision of the look and feel of each food and beverage outlet.
• Lead the Food and Beverage Team
• Manages the Food and Beverage departments.
• Supervises and manages employees. Manages all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
• Develop and Maintain Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives
• Ensure Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Ensures that all employees, team leaders and managers understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Ensures all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

MARKETING

• Evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.
• Develop seasonal food and beverage packages to support other business initiatives.

SKILLS

Required Knowledge, Skills and Abilities

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in food service management or related field

EXPERIENCE AND EDUCATION

• Previous hospitality experience preferred
• Previous experience as F&B personnel in a hotel
• Good level of computer literacy: MS Office
• Strong communication skills in English, both written and verbal essential
• Ability to work in a multi-tasking, fast paced environment
• Demonstrated strong customer service skills
• Ability to work all shifts, including weekends, evenings and holidays

go to method of application »

The ideal candidate will be an ambassador for the Lakowe Lakes brand, and work closely with all stake holders to ensure the seamless running of the reception and reservations department of The Corporate Lodge, geared towards positioning the hospitality business to a global standard, and in the process develop an unparalleled allure for Lakowe Lakes Golf & Country Estate by making it a preferred destination for an upscale and exclusive clientele for residential meetings, conferences, corporate retreats, and mid-sized celebratory events. A seasoned guest relations Manager experienced at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals. He / She provides a high level first contact approach and supervises front office & Sales team members to ensure professional, seamless and efficient operations guaranteed to exceed guest expectation and produce excellent feedback. Accountable for the maximization and smooth execution of individual & group bookings, events and all reservations he / she will work with the sales and marketing team to source new clients including individuals, companies, premium and luxury brands .

Available to work when needed, including weekends and holidays.

MAIN RESPONSIBILITIES

• Develop, Build and train a strong, efficient and customer-centric front desk operations team
• Support team members in handling guest requests and enquiries to ensure that a positive outcome is achieved
• Demonstrate a high level of customer service at all times at the Welcome Center and Corporate Lodge reception desk
• Advise team of any special events or VIP Guests on the property for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote services and facilities at Lakowe Lakes Golf and Country Estate
• Ensure Team Members have a current knowledge of all the products, and facilities at Lakowe Lakes Golf and Country Estate.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Spa, and Maintenance)
• Supervise operations of all leisure activities (paddle boat, bird watching, etc.)

SKILLS

• Enthusiastic with excellent communication and interpersonal skills
• Positive can-do attitude
• Commitment to delivering a high level of customer service
• Must have strong organizational skills.
• Strong leadership, management and decision-making skills
• Excellent grooming standards
• Great time management and organizational abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail
• Ability to multitask effectively
• Ability to work on your own and as part of a team
• High level of IT proficiency

EXPERIENCE AND EDUCATION

• University Degree in business management or the humanities.
• Additional degree or certificate in hospitality will be an advantage.
• Five (5) years’ experience in a luxury hotel environment, two years at supervisory level
• Good knowledge of Property Management System: Opera, Epitome, Delphi, Quickbooks etc
• Knowledge of Microsoft office
• Basic accounting skills