Job Openings at Lagoon Hospitals

Summary of Responsibilities

• Observing and recording the conditions of patients
• Performing procedures such as monitoring of vital signs with necessarily follow up, wound dressings, IV placement and providing other assistance needed
• Checking and administering medications and injections
• Ongoing accurate assessment of each patient while monitoring their response to treatment
• Admission and discharge of patients
• Documenting and maintaining adequate patient records
• Maintaining a clean and safe environment always
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards
• Participate in your departmental quality improvement project

Key Result Areas/ Performance Goals:

• Adequate documentation
• Incidence reporting
• Triage

Job Qualifications

• RN, RM / B.Sc. Nursing Science
• Valid nursing practicing license.
• 0 to 5 years

Core Competencies

• Basic Life Support skills
•  Attention to details
•  Good interpersonal and communication Skills
•  Ability to handle stress and crisis situations

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• This role is responsible for attaining flawless level of service at all points of customer contact and providing quality experience for patients/visitors. 
• Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Provide tailored support to individual customers while fulfilling their needs. 
• Schedule/Book patients to visit consultants.
• Offer expert knowledge and recommendations on products and services.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Respond to customer inquiries, resolve issues promptly and professionally.
• Achieve heightened levels of patient satisfaction/experience.
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Timely and efficient management of customers’ grievances
• Error free registration of all categories of patients
• Significant reduction in waiting time.Compliance with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities

Core Competencies

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies

• Pleasant disposition
• Interpersonal and communication Skills.
• Service oriented, courteous, team player.