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  • Posted: Jun 27, 2025
    Deadline: Not specified
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  • Lagoon Hospital was first established in 1986 with Lagoon Hospital Apapa, now the flagship hospital, followed by Lagoon Hospital Ikeja and Lagoon Hospital Victoria Island. The Group has since added 2 new locations: Lagoon Clinics in Adeniyi Jones, Ikeja and Lagoon Specialist Suites in Victoria Island bringing a total of 5 locations to date. Lagoon Hospitals ...
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    Staff Nurse/ Midwife

    Summary of Responsibilities

    • Observing and recording the conditions of patients
    • Performing procedures such as monitoring of vital signs with necessarily follow up, wound dressings, IV placement and providing other assistance needed
    • Checking and administering medications and injections
    • Ongoing accurate assessment of each patient while monitoring their response to treatment
    • Admission and discharge of patients
    • Documenting and maintaining adequate patient records
    • Maintaining a clean and safe environment always
    • Comply with the use of Standard Operating Procedures and policies / adherence to quality standards
    • Participate in your departmental quality improvement project

    Key Result Areas/ Performance Goals:

    • Adequate documentation
    • Incidence reporting
    • Triage

    Job Qualifications

    • RN, RM / B.Sc. Nursing Science
    • Valid nursing practicing license.
    • 0 to 5 years

    Core Competencies

    • Basic Life Support skills
    •  Attention to details
    •  Good interpersonal and communication Skills
    •  Ability to handle stress and crisis situations

    go to method of application ยป

    Customer Experience Officer

    • This role is responsible for attaining flawless level of service at all points of customer contact and providing quality experience for patients/visitors. 
    • Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

    Summary of Responsibilities

    • Provide tailored support to individual customers while fulfilling their needs. 
    • Schedule/Book patients to visit consultants.
    • Offer expert knowledge and recommendations on products and services.
    • Appropriate and timely patient admission.
    • Handle enquiries/telephone calls and messages professionally.
    • Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
    • Respond to customer inquiries, resolve issues promptly and professionally.
    • Achieve heightened levels of patient satisfaction/experience.
    • Other duties as assigned.

    Key Result Areas/ Performance Goals:

    • Timely and efficient management of customers’ grievances
    • Error free registration of all categories of patients
    • Significant reduction in waiting time.Compliance with the use of Standard Operating Procedures and policies

    Job Qualifications

    • University Degree or Higher Diploma in Social sciences and Humanities

    Core Competencies

    • Excellent communication skill
    • Working knowledge and process improvement and operations management.
    • Customer Service Orientation
    • Computer Literacy

    Behavioral Competencies

    • Pleasant disposition
    • Interpersonal and communication Skills.
    • Service oriented, courteous, team player.

    Method of Application

    Use the link(s) below to apply on company website.

     

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