Job Openings at Konga Online Shopping Limited

Purpose
A brief overview of the role:

• Processing of Invoices and Posting of Bank inflows for  B2B, B2C, Retail Stores and Virtual Stores.

Key Duties

• Invoices sales orders for all B2B and B2C transactions.
• Generates pick and pack/invoicing of sales orders for all virtual stores.
• Processes and invoices sales orders for allocated retail stores.
• Processes and invoices return orders for all B2B and B2C
• Generating of daily sales report for all B2B, B2C and virtual stores.
• Monitoring and posting of all B2B, B2C and virtual stores bank inflows to general ledger.
• Generates monthly revenue reports for all virtual stores
• Daily and monthly reconciliation of allocated retails stores bank account to general ledger.
• Confirmation of customer payments into banks on mail for processing of all B2B,B2C and virtual store transactions.
• Ensuring collection of credits sales payments as at when due through the appropriate sales personnel.
• Verifying, stamping and signing of sales order confirmation for inbounding process
• Monitoring of virtual stores sales reports updated online by sales persons for confirming customer payments.
• Processing of approved staff purchase forms of all staff.
• Any other activity assigned to me by Head of Finance.

Knowledge / Experience
What specific knowledge/experience/qualifications are required for this role

Qualifications - Essential:

• Higher National Diploma (HND) in Accountancy.
• Institute of Chartered Accountant of Nigeria (ICAN)  (In-View)
• Associate Accounting Technician, West Africa (AATWA)
• Experienced in Risk and  Compliance/Internal Audit.

Knowledge (include Technical Knowledge):

• Excellent numerical and analytical skills.
• Excellent (speaking and writing) communication skills.
• Excellent presentation ability.
• Knowledge of International Financial Reporting Standards (IFRS).
• Proficient in use of MS office suite (Word, Excel and powerpoint).
• Proficient in use of Accounting softwares (Tally, Quickbook and Sage).
• Proficient in use of ERP softwares (SAP and Microsoft Dynamics 365).
• Leadership and managerial skills.
• Good listening skill.

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Job Objectives / A Brief Overview of the Role

• In the travel consultant role, the job holder researches domestic and international places of interest.
• You will book travel arrangements and develop new customers while maintaining existing ones.
• Success in this position will be demonstrated by the effective execution of all your responsibilities.

Job Responsibilities

• Book flight and other transportation arrangements as well as lodging and tours
• Provide information about travel destinations and accommodations to customers
• Communicate with vendors of travel-related products to get the best deals.
• Market and sell holiday and other specialized tour packages.
• The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
• Present, promote and sell products/services using solid arguments to existing and prospective to customers - corporate and individual.
• Perform cost-benefit and needs analysis of existing/potential corporate clients to meet their needs.
• Establish, develop and maintain positive business and customer relationships
• Create new corporate accounts.
• Reach out to corporate organizations through coldcalling.
• Expedite there solution of customer conflicts and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/market's potential, track sales and status reports.

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Purpose
A brief overview of the role:

• Take complete charge of the retail business- people, place, inventory, performance

Key Duties

• To effectively recruit, induct, lead, manage, train, and develop Retail Regional Managers, Retail Managers, and all staff to agreed procedures and standards.
• To ensure the effective management of all retail staff s and to ensure adequate staffing levels throughout the business.
• To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
• To ensure that all performance issues, SLAs are addressed in an appropriate and timely manner e.g Ambience, Punctuality, Stock Level, Store Opening schedule, Customer Experience, Etiquette etc.
• To effectively communicate with the Retail team cascading information as relevant. To represent the trading business and communicate externally as required.
• To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
• To take responsibility for self-development as well as subordinates.
• To grow sales profit, and to motivate staff to achieve this same goal at 100% sales target.
• To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
• To collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.
• Prepare and send Monthly sales and store value reports.
• Ensure the Monthly MPR (Monthly Performance Review) happens first 5 days of every new month.
• Ensure WCR (Working Capital Requirement) is maintained
• Ensure compliance with all statutory and agency fees.

Requirements
What specific knowledge/experience/qualifications are required for this role:

• B.Sc in Marketing, Business, retail merchandising or a similar field of study. An MBA is an added advantage
• Knowledge/Experience: 7yrs Above

Knowledge (include technical knowledge):

• Management, customer service, salesmanship, people management, communication skills, time management, presentation skills, computer proficiency, data analysis.

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Job Objectives / Brief Overview of the Role

• Corporate Sales Executives are the face of the company. Responsible for interacting with customers and potential clients, presenting their company’s products or services, onboarding and retaining corporate clients, and closing deals.

Reporting Relationship:

• Reports to: Head, Corporate Sales

Working Relationship:
Internal: 

• Corporate sales, Retail, Category Managers, SupplyChain Operations, Logistics, Finance and Audit, Warehouse, and  Kxpress

External:

• CustomersandCorporate entities.

Job Duties / Responsibilities / Accountabilities

• Present, promote and sell products/services using solid arguments to existing and prospective Corporate Organizations.
• Perform cost-benefit and needs analysis of existing/potential corporate clients to meet their needs.
• Establish, develop, and maintain positive business and customer relationships
• Create new corporate accounts.
• Reach out to corporate organizations through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within the schedule
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Follow up with debt recovery/trade receivables.
• “Go the extra mile” to drive sales

Key Performance Indicator:

• Near zero incidence of customer complaint/negative.
• Nearzeroincidenceof untimely response to escalation.
• Customer acquisition (Target vs Achieved).
• Revenue delivered (Target vs Achieved)
• Receivables reduction (% Reduction on overdue per week)
• Learning & Development (Number of skills/ Udemy certificates acquired per month).

Qualifications
Essential:

• University Degree. (BS / BA Degree,or any related discipline).
• Excellent Sales and Negotiation Skills
• Good Interpersonal skills.
• Experience in resolving issues, managing and retaining customers.
• Excellent analytical skills.

Knowledge and Experience:

• Proven work experience as a Corporate Sales Representative
• Excellent knowledge of MS Office.
• Highly motivated and target is driven with a proven track record in sales
• Excellent selling, communication, persuasion and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback

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Job Duties

• A Regional Sales Manager is responsible for sales and all sales operations in the region.
• The regional sales manager provides ongoing support to distribute product and provide service.
• Additionally, the regional sales manager manages a sales team in the specified area.
• Ensures profitable growth in sales, revenue through planning, execution and management of a supportive team.
• Collaborating with senior executives to establish and execute a sales goal for the region
• Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals.
• Forecasting annual, quarterly and monthly sales goals.
• Assisting sales personnel in their techniques.
• Developing specific plans to ensure growth both long and short-term
• Educating sales team with the business objectives,presentations of strategies, seminars and regular meetings.
• Reviewing regional expenses and recommending improvements.
• Create sales goals for each store and communicate them to store management.
• Evaluate metrics on specific product lines and instruct Managers to adjust inventory appropriately.
• Prepare monthly and quarterly sales reports and submit your findings and analysis to senior management.
• Maximising sales and profitability.
• Providing store sales team with a stimulating and supportive environment
• Maintaining and increasing standards of customer service.
• Driving team performance.
• Serve as the point of contact with vendors, distributors and brokers in your region.
• Inform senior management of any discrepancies or issues with sales team goals and results.

Knowledge / Experience
What specific knowledge/experience/qualifications are required for this role:

Qualification:

• B.Sc in Marketing, Business, Retail Merchandising or a similar field of study.

Knowledge (include Technical Knowledge):

• Management
• Customer service
• Salesmanship
• People management
• Communication skills
• Time management
• Presentation skills
• Computer proefficiency
• Data analysis.