Head of Retail at Konga Online Shopping Limited

Purpose
A brief overview of the role:

• Take complete charge of the retail business- people, place, inventory, performance

Key Duties

• To effectively recruit, induct, lead, manage, train, and develop Retail Regional Managers, Retail Managers, and all staff to agreed procedures and standards.
• To ensure the effective management of all retail staff s and to ensure adequate staffing levels throughout the business.
• To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
• To ensure that all performance issues, SLAs are addressed in an appropriate and timely manner e.g Ambience, Punctuality, Stock Level, Store Opening schedule, Customer Experience, Etiquette etc.
• To effectively communicate with the Retail team cascading information as relevant. To represent the trading business and communicate externally as required.
• To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
• To take responsibility for self-development as well as subordinates.
• To grow sales profit, and to motivate staff to achieve this same goal at 100% sales target.
• To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
• To collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.
• Prepare and send Monthly sales and store value reports.
• Ensure the Monthly MPR (Monthly Performance Review) happens first 5 days of every new month.
• Ensure WCR (Working Capital Requirement) is maintained
• Ensure compliance with all statutory and agency fees.

Requirements
What specific knowledge/experience/qualifications are required for this role:

• B.Sc in Marketing, Business, retail merchandising or a similar field of study. An MBA is an added advantage
• Knowledge/Experience: 7yrs Above

Knowledge (include technical knowledge):

• Management, customer service, salesmanship, people management, communication skills, time management, presentation skills, computer proficiency, data analysis.