Job Openings at KiaKia Finance

Key Responsibilities

• Manage and nurture a portfolio of key accounts
• Drive customer satisfaction, adoption, and retention
• Resolve customer issues promptly and effectively
• Gather and analyze customer feedback for product improvement
• Conduct regular business reviews with customers
• Develop training materials and resources for customers
• Monitor customer health scores and mitigate churn risks
• Establish and maintain relationships with key stakeholders
• Assist customers with onboarding and implementation
• Act as a customer advocate within the organization
• Prepare regular performance reports for senior management
• Identify upsell and cross-sell opportunities

Requirements

• 3+ years in customer success or account management
• Experience in fintech or financial services
• Strong communication skills
• Problem-solving ability
• Data analysis skills

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Key Responsibilities

• Define the product roadmap and prioritize features for lending solutions
• Conduct customer research to identify needs and pain points
• Coordinate with engineering, marketing, and operations teams to deliver product features
• Develop detailed product specifications and user stories
• Track product performance metrics and drive improvements
• Define and monitor success metrics (KPIs) for product features
• Engage in competitive analysis and market research
• Conduct A/B testing to optimize product functionality
• Work closely with customer support to resolve user issues
• Identify growth opportunities and design strategies to capitalize on them
• Communicate product updates and achievements to stakeholders
• Drive cross-functional alignment to achieve product goals
• Manage product lifecycle from ideation to launch and beyond
• Ensure product compliance with regulatory standards
• Build relationships with key stakeholders and gather feedback

Requirements

• 3+ years of product management experience
• Experience in fintech or financial services
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• MBA or relevant degree is a plus

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Key Responsibilities

• Design and build responsive, interactive web applications
• Implement pixel-perfect UI/UX designs using modern frameworks
• Optimize frontend performance and loading times
• Collaborate with backend developers to integrate APIs
• Conduct user testing and feedback analysis
• Identify and fix bugs and usability issues
• Ensure cross-browser and cross-device compatibility
• Stay updated on emerging frontend technologies and trends
• Build and manage component libraries and design systems
• Optimize for SEO and web performance metrics
• Develop automated frontend testing protocols
• Document frontend architecture and workflows
• Contribute to UI/UX design discussions

Requirements

• 3+ years of frontend development experience
• Strong proficiency in React/Next.js
• Experience with state management solutions
• Knowledge of modern CSS frameworks
• Understanding of web performance optimization

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Key Responsibilities

• Develop and implement the marketing strategy to drive growth
• Manage end-to-end marketing campaigns across channels
• Drive customer acquisition through digital and offline channels
• Analyze marketing metrics and refine strategies accordingly
• Oversee content creation and brand messaging
• Collaborate with product and sales teams on promotional initiatives
• Manage the marketing budget and track ROI
• Develop partnerships with key industry influencers
• Conduct market research to stay updated on industry trends
• Plan and execute events to increase brand visibility
• Develop and oversee email marketing strategies
• Create and manage social media campaigns

Requirements

• 5+ years marketing experience
• Experience in digital marketing
• Strong analytical skills
• Budget management experience
• Excellent communication skills

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Key Responsibilities

• Monitor and ensure regulatory compliance across all functions
• Develop and update internal compliance policies and procedures
• Conduct regular internal audits and compliance reviews
• Identify potential compliance risks and propose mitigations
• Investigate and resolve compliance issues
• Keep up-to-date with changes in relevant laws and regulations
• Maintain and document compliance records
• Oversee anti-money laundering (AML) and fraud prevention programs
• Manage compliance incidents and escalate as necessary
• Conduct third-party risk assessments
• Support the development of a compliance culture
• Collaborate with legal and risk teams on compliance matters
• Prepare compliance reports for senior management

Requirements

• Law degree or related qualification
• 3+ years in financial compliance
• Knowledge of Nigeria financial regulations
• Strong attention to detail
• Excellent documentation skills

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Key Responsibilities

• Build and deploy predictive models to support business goals
• Analyze customer behavior and derive actionable insights
• Develop automated reporting and data visualization systems
• Collaborate with product teams to inform feature development
• Develop algorithms to solve complex business challenges
• Conduct A/B testing and data experimentation
• Create and document data processing pipelines
• Communicate findings and insights to non-technical stakeholders
• Ensure data quality and accuracy in reporting
• Implement feature engineering techniques for model improvement
• Optimize data storage and retrieval for data analysis
• Work with data engineers to deploy models in production

Requirements

• Masters in Data Science, Statistics, or related field
• 3+ years experience in data science
• Proficiency in Python and SQL
• Experience with machine learning
• Knowledge of financial services is a plus

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Key Responsibilities

• Manage and scale cloud infrastructure to ensure uptime
• Implement CI/CD pipelines for automated deployments
• Monitor system performance and troubleshoot issues
• Ensure the security and integrity of cloud systems
• Automate deployment processes for faster releases
• Implement disaster recovery and data backup solutions
• Develop infrastructure as code (IaC) templates
• Ensure compliance with industry security standards
• Develop monitoring and alerting systems
• Conduct regular performance tuning and optimizations
• Research and implement new DevOps tools and practices
• Perform security assessments and vulnerability analysis
• Maintain documentation of infrastructure and processes

Requirements

• 4+ years DevOps experience
• AWS certification
• Experience with Docker and Kubernetes
• Strong scripting skills
• Security best practices knowledge

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Key Responsibilities

• Prepare detailed financial reports for senior management
• Conduct complex financial modeling for business planning
• Analyze business performance and provide actionable insights
• Track and monitor key financial metrics
• Perform variance analysis and provide recommendations
• Assist in preparing financial presentations for stakeholders
• Analyze cash flow and propose liquidity improvements
• Collaborate with departments on cost-saving initiatives
• Identify trends and patterns in financial data
• Support audits and respond to financial inquiries
• Implement financial controls to mitigate risks
• Conduct market research to support business decisions

Requirements

• Bachelor's in Finance or related field
• 3+ years financial analysis experience
• Advanced Excel skills
• Experience with financial modeling
• Strong analytical skills

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Key Responsibilities

• Plan and conduct user research to understand customer needs
• Create detailed research plans and objectives
• Analyze user feedback and behavior patterns
• Present research findings to product and design teams
• Collaborate closely with product teams to refine features
• Develop personas and journey maps to guide design
• Conduct usability testing on product features
• Summarize insights in a user-friendly format for stakeholders
• Use qualitative and quantitative research methods
• Engage users through interviews, surveys, and focus groups
• Ensure designs meet accessibility standards
• Conduct competitor analysis and benchmarking

Requirements

• 3+ years UX research experience
• Experience with research methodologies
• Strong analytical skills
• Excellent presentation skills
• Knowledge of financial services a plus

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Key Responsibilities

• Design and implement scalable, fault-tolerant microservices
• Build robust API endpoints to support our lending products
• Optimize database performance, indexes, and query efficiency
• Establish technical standards and ensure code quality
• Mentor junior developers and conduct comprehensive code reviews
• Collaborate with cross-functional teams to define technical requirements
• Integrate third-party services and manage dependencies
• Develop monitoring and alert systems for backend services
• Ensure the security of the backend infrastructure
• Write unit and integration tests to maintain codebase quality
• Analyze and improve system architecture
• Troubleshoot and resolve complex backend issues
• Contribute to the development of engineering best practices

Requirements

• 5+ years of experience in backend development
• Strong knowledge of Python, Django, or Node.js
• Experience with microservices architecture
• Solid understanding of database design and optimization
• Experience with financial systems is a plus