Customer Success Manager at KiaKia Finance

Key Responsibilities

• Manage and nurture a portfolio of key accounts
• Drive customer satisfaction, adoption, and retention
• Resolve customer issues promptly and effectively
• Gather and analyze customer feedback for product improvement
• Conduct regular business reviews with customers
• Develop training materials and resources for customers
• Monitor customer health scores and mitigate churn risks
• Establish and maintain relationships with key stakeholders
• Assist customers with onboarding and implementation
• Act as a customer advocate within the organization
• Prepare regular performance reports for senior management
• Identify upsell and cross-sell opportunities

Requirements

• 3+ years in customer success or account management
• Experience in fintech or financial services
• Strong communication skills
• Problem-solving ability
• Data analysis skills