Job Openings at Iwosan Lagoon Hospitals

Location: Ikoyi, Lagos

Job Brief

• This role is responsible for applying medical knowledge and skills in the diagnosis, disease prevention and treatment of patients
• The position will reports to Care Coordinators, Consultants in charge and Medical Directors.

Summary of Responsibilities

• Monitor and provide general and follow up care to patients at designated work stations.
• Liaise with consultants and specialists on patients’ medical condition
• Maintain complete and accurate documentation of patients’ encounters.
• Prompt incidence reporting and management of patients’ grievances
• Provide health education and support to patients and their attendants
• Liaise and work with other medical and non-medical staff to ensure quality care is given to patients
• Maintain confidentiality and impartiality
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards and clinical practice guidelines.
• Other duties as assigned.

Key Result Areas / Performance Goals

• Adequate monitoring and prompt response to patients
• Confidentiality
• Use of SOPS / adherence to quality standards and clinical practice guidelines

Job Qualifications

• A Bachelor's Degree (MBBS) in Medical / Clinical field
• Minimum of 1 year clinical experience
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.

Core Competencies:

• Basic Life Support skills and sound medical knowledge
• Excellent documentation skills with IT skills required for the use of EMR and Microsoft Office packages.
• Organizational, reporting and presentation skills.
• Good interpersonal and communication skills
• Attention to Details and Emotional Intelligence.
• Ability to work under pressure
• Diligent and responsible
• Honest and reliable.

go to method of application »

Location: Ikoyi, Lagos

Description

• To deliver flawless level of service at all patient/customer touch points thereby creating superior experience for our patients.

Summary of Responsibilities

• Meet customer / patient service objectives by foreseeing requirements; preparing annual budgets; scheduling expenses
• Take part in the selecting, orienting, training, counseling and disciplining employees. Maintain rapport with consultants, patients and patient attendants.
• Determine customer/ patient service requirements by establishing open rapport with patients/ customers; visiting operational environment; conducting surveys; bench marking best practices
• Improve customer service quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Maximize customer service by providing help desk resources and technical advice; resolving problems; disseminating advisories and new techniques, detecting and diagnosing problems
• Generate reports regarding bed occupancy, admissions, etc for management
• Inspire team members, and instill enthusiasm and drive.

Job Qualifications

• Post Graduate Degree in any field
• First Degree or equivalent in Humanities
• A Master’s degree in General Management is desirable
• 6 years’ experience 4 of which must have been spent in at least capacity of a team lead in preferably a Hospital

Core Competencies:

• Excellent communication skills
• Working knowledge of process improvement and operations management
• Negotiation
• Customer Service Orientation
• Computer literacy.

go to method of application »

Location: Ikoyi, Lagos
Employment Type: Contract

Summary of Responsibilities

• This role is responsible to for driving the hospital’s vehicles carefully and skillfully, conveying staff and patients to designated location.
• Drive assigned company vehicles with utmost care, conveying staff and patients to designated locations
• Adhere to all road traffic laws and regulations while driving the company vehicles
• Completion of vehicle movement register to ascertain self and vehicle whereabouts at all times
• Liaise and work with clinical and non-clinical staff to ensure quality care is given to clients and patients
• Maintain confidentiality and impartiality
• Participate at the Hospitals’ quality improvement activities
• Carry out other duties as assigned.

Key Result Areas / Performance Goals

• Accident and incident free driving
• Prompt report of accidents and incidents
• Management of customers’ grievances
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.

Job Qualifications

• Senior School Leaving Certificate (SSCE)
• Valid Drivers' License
• LASDRI
• 4- 5 years Experience as a Corporate Driver.

Core Competencies:

• Knowledge of Lagos Routes
• Internet Savvy
• Pleasant disposition.
• Service oriented, courteous, a good team player
• Good interpersonal and communication skills.

go to method of application »

Location: Ikoyi, Lagos

Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients/visitors.

Summary of Responsibilities

• Manage patient admission and discharge processes.
• Schedule/Book patients to visit consultants.
• Provide exceptional service to all points of customer contact.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Clinic management
• Achieve heightened levels of patient satisfaction/experience
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Management of customers’ grievances
• Error free registration of all categories of patients
• Appropriate and timely patient admission and discharge
• Comply with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities
• At least 1 year work experience.

Core Competencies:

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Negotiation
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills
• Service oriented, courteous, team player.