Customer Service Officer at Lagoon Hospitals

Location: Ikoyi, Lagos

Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients/visitors.

Summary of Responsibilities

• Manage patient admission and discharge processes.
• Schedule/Book patients to visit consultants.
• Provide exceptional service to all points of customer contact.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Clinic management
• Achieve heightened levels of patient satisfaction/experience
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Management of customers’ grievances
• Error free registration of all categories of patients
• Appropriate and timely patient admission and discharge
• Comply with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities
• At least 1 year work experience.

Core Competencies:

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Negotiation
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills
• Service oriented, courteous, team player.