Job Openings at Internet Solutions

Job Description

• The ideal candidate must be able to demonstrate willingness to learn more on  IT-based solutions and Complaints Resolution

Core Responsibilities

• Attending to Customers Network complaint
• Initiate and follow through for 1st level troubleshooting
• Customer Care/NOC  Protocol Administration
• Escalate customers complaints to appropriate department for further resolution of issues
• Reporting to your supervisor and line manager on continuous basis
• Provide information on to customers on company’s solutions

Requirements

• Minimum qualification of Bsc or HND
• Minimum of 1 – 3 years of work experience as a customer service network support engineer.
• Prior Experience in an Internet Service Provider or ICT company
• Other relevant professional qualification in customer service may be an added advantage.

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Job Description

• The ideal candidate will be joining the Accounts team in an exciting and fast-paced environment.

Responsibilities

• Handling Receivables of All Corporate/Residential Host Client
• Reconciliation of All Account Managers Files
• Keeping updated records of the receivable/ invoices (both newly issued and unpaid invoices)
• Making constant followups with customers on when payment would be made
• Issuing invoices to the clients via mail with the Account managers in the loop.
• Assessing credit status of each customer and making recommendation
• Management of Receivables.
• Other duties as assigned by Department Head.

Requirements

• BA/BSC/HND Accounting/Finance or relevant course
• Minimum of 2 years’ experience in similar field
• Professional qualification is an advantage
• Must be able to use Microsoft office, Accounting and ERP Softwares
• Excellent communication skills (written as well as verbal)