Customer Service Support (Network Support) at Internet Solutions

Job Description

• The ideal candidate must be able to demonstrate willingness to learn more on  IT-based solutions and Complaints Resolution

Core Responsibilities

• Attending to Customers Network complaint
• Initiate and follow through for 1st level troubleshooting
• Customer Care/NOC  Protocol Administration
• Escalate customers complaints to appropriate department for further resolution of issues
• Reporting to your supervisor and line manager on continuous basis
• Provide information on to customers on company’s solutions

Requirements

• Minimum qualification of Bsc or HND
• Minimum of 1 – 3 years of work experience as a customer service network support engineer.
• Prior Experience in an Internet Service Provider or ICT company
• Other relevant professional qualification in customer service may be an added advantage.