Job Openings at International Organization for Migration - IOM

SVN No.: SVN2023.117
Location: Lagos

Core Functions / Responsibilities

• Provide general information, relevant to Health Assessment Programs, Applicant processing, and other IOM services to the clients.
• Greet visitors and provide a positive image of IOM and hospitality for clients and visitors.
• Identify and aid clients requiring prioritization.
• Answer clients’ questions and provide information regarding the health assessment process.
• Direct clients to the right department, staff, or helpful resources such as bulletins, brochures, etc. Follow up with customers as needed to ensure any problems are resolved.
• Maintain constant vigilance to ensure the safety of clients, staff, and IOM property. Report unusual activity or suspicions of safety issues to the supervisor in a timely manner.
• Assist in maintaining a visitor’s log and ensure they are provided with security access to the building and offices if required.
• Gathering, organizing, and archiving paper and electronic files and documents. Secure and protect the privacy of such documents and files.
• Receive, direct, and track all incoming/outgoing correspondence (courier packages, etc.) adhering to established procedures in the mission.
• Monitor the process flow to ensure order and manage crowding in waiting areas by redistributing clients to other stations when necessary.

Education

• University Degree with at least one year of experience or High School Degree/Certificate with 3 years of relevant working experience.

Experience:

• Proficient in MS office applications e.g., Word, Excel, PowerPoint, Email, Outlook.
• Prior work experience with humanitarian organizations, non-government, hospitality, or service-oriented, industry in a multi-cultural setting is an advantage.
• Experience in administrative or customer service support will be considered.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Attention to detail, ability to organize paperwork in a methodical way.
• Discreet, details, and client-oriented, patient with willingness to learn new things.
• Written and verbal communication skills.
• Knowledge of customer service.
• Ability to work under pressure.
• Multitasking and prioritizing

Required Competencies
Values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and act in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates the ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies - Behavioural Indicators Level 2:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership of achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

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SVN No.: SVN2023.116

Core Functions / Responsibilities

• Lead daily nursing and administrative activities of the migration health assessment in the Migration Health Assessment Centre (MHAC) to fulfill the technical requirements of the resettlement countries in the areas of: a. Medical examinations; b. Imaging; c. Laboratory testing; d. Vaccinations; e. TB management; f. Treatment and referrals; g. Pre-departure procedures and medical movements; h. Counseling; i. Documentation, certification, and information transmission; j. Directly observed treatment/therapy short-course (DOTs); k. Fitness-to-travel checks; and, l. Other technical areas as may be required.
• Supervise all daily nursing and administrative activities, namely: a. Assign tasks to nurses and clerks; b. Monitor pre-examination information sessions, counseling, history, follow-up, and vital signs taking; verify that nurses and medical clerks enter information into relevant databases in a timely and accurate manner, in accordance with their specific functions; and, c. Facilitate and monitor the implementation of fraud-prevention measures, including testing performed outside of the MHAC.
• Contribute to the establishment and maintenance of an optimal workflow at the health assessment site by suggesting and implementing improvements to facilitate the timeliness of completion of nursing and clerical tasks.
• Verify that all migrant/refugee identity check mechanisms are well established and followed.
• Implement quality assurance and quality control measures for nursing and clerical activities; participate in writing SOPs and instructions as well as staff training.
• Verify that SOPs, checklists, and standard universal precautions within MHAC are followed.
• Check that the MHAC pharmacy, stock, medical kits, and emergency kits within the MHAC and for medical escorts if applicable are well maintained according to guidelines and SOPs.
• Coordinate, follow up and verify procurement for MHAC – including purchase orders, payment requests, and invoices.
• Gather and analyze administrative reports and program updates as necessary; report any inconsistencies or issues to the N+1 (CMHO or chief nurse).
• Coordinate the planning and execution of mobile missions if applicable.
• Coordinate, and perform if needed, the medical escort duties when required to ensure migrants receive continued care throughout all phases of migration (before departure, during the journey, and at the final destination).
• Gather and analyze statistical information and share with the Chief Migration Health Nurse or CMHO as per pre-set and agreed-upon format.
• Maintain collaborative relationships with various partners to facilitate the follow-up and relevant information sharing. Partners include internal IOM departments, other health providers, panel physicians, Embassies, other UN agencies or NGOs, and others as applicable.
• May have responsibility for the direct supervision of a designated team.
• Perform other duties as may be assigned.

Education

• Nursing Degree with a minimum of five years of relevant clinical experience, with at least two years in a supervisory role
• A valid license to practice nursing in Nigeria

Experience:

• Excellent technical skills, including in phlebotomy
• Experience in leading teams: training, coaching, and supervision
• Training or working experience in the areas of Tuberculosis management, immunizations, mental health, communicable diseases, public health, health promotion is an advantage.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Computer literacy required: MS Office suite (Word, Excel, Access)
• Demonstrated ability to supervise and lead clinical and non-clinical staff, including capacity building
• Familiarity and demonstrated experience with the operational management of a health facility or project
• Excellent Interpersonal, Organizational, Negotiation, and Conflict Resolution skills
• Ability to prioritize multiple tasks and meet deadlines in a dynamic environment
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines
• Demonstrated ability to maintain detail, accuracy, and confidentiality.

Required Competencies
Values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates the ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies - Behavioral Indicators - Level 2:

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate.
• Accountability: Takes ownership of achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies - Behavioral Indicators - Level 2:

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

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SVN No.: SVN2023.115

Core Functions / Responsibilities

• The Medical Assistant provides information relevant to Health Assessment Programs, Applicant processing, and other IOM services to the migrants.
• He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call center.
• The incumbent will need to be capable of flexibility when assigned different tasks.

Call Centre Overall Duties:

• Provide migrants’ information regarding health assessments by phone and email.
• Register the migrants in the IOM database, schedule and confirm medical appointments, and receive and communicate messages for medical staff and beneficiaries.
• Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers/relevant persons as required.
• Maintain daily statistics related to health assessments and update the records; and,
• Contribute to customer satisfaction evaluation management.

Reception and Data Entry Overall Duties:

• Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as: a. Receiving and explaining the registration process to applicants. b. Checking applicant’s identity. c. Entering biodata of the applicants into the appropriate platform. d. Taking photos using approved gadgets (camera or webcam) and loading the image into the appropriate platform. e. Printing medical forms, consent forms, and other necessary documents.
• Receive all completed medical examination forms, x-rays, and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable.
• Prepare, sort, and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
• Transmit completed medical forms, DNA packages, and other medical documents either by electronic means or by courier services to the various partners. Ensure correct contacts and physical addresses are used whenever documents are transmitted by courier services and ensure informing the receiving party of the parcel tracking number electronically.
• File incoming/outgoing letters, reports, memoranda, emails, faxes as well as IOM documents and forms related to IOM medical issues.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Ensure compliance with SOPs or codes of conduct by IOM staff members or partners.
• Check, print, and make photocopies of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and,
• Perform other duties as may be assigned.

Education

• University Degree in Computer Science, Information Technology / Management, Statistics, Social Sciences, Business Administration, or a related field with at least two years of relevant working experience.

Experience:

• Certification/Experience in IT/computer, data entry, elaboration, and analysis or in a call center in a busy institution, preferably a medical one is an advantage.
• Previous working experience with NGOs or international organizations is an added advantage.
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design or data analysis would be an asset.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, is an added advantage.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication (writing, verbal, and listening) and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Excellent communication and interpersonal skills; Ability to work with minimum supervision.
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.
• Typing speed of at least 60 words per minute.
• Delivers on set objectives in strict deadlines.
• Demonstrated proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Willing to accept a flexible work schedule.
• Attentive to details and accuracy in handling and reporting data.

Required Competencies
Values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion wherever possible.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates the ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies - Behavioral Indicators - Level 2:

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.

go to method of application »

SVN No.: SVN2023.114

Context

• Working under the overall supervision of the Programme Manager (PxD) and Protection Officer, and under the direct supervision of the National Project Officer (Protection & PSEA), and in close collaboration and consultation with other units within the Migrant Protection and Assistance Department (PxD).
• The successful candidate will support strengthening the protection systems at state level, the implementation and monitoring of the Protection interventions including capacity development for state level actors on protection assistance for migrants in vulnerable situations, as well as support rehabilitation and reintegration activities.

Core Functions / Responsibilities

• Assist carrying out assessments of protection needs, identify problems/gaps, and propose actions to respond to the identified problems/gaps in close coordination with the Protection Officer.
• Support the implementation of the victim protection activities and deliverables under the direct coordination of the Protection Officer; support day to day activities and administrative processes; report regularly on the challenges and progress recorded in the realization of activities including timely delivery, quality control, administrative matters, follow-up, and financial support.
• Support liaisons to strengthen partnerships with relevant governmental, non-governmental, international organizations as well as other relevant stakeholders to enhance coordination platforms for providing rehabilitation and reintegration support.
• Assist monitoring case management and support of migrants in vulnerable situations activities, including conducting screening interviews, referrals for provision of immediate rehabilitation and recovery support, assist with the coordination of medical care, psychological counselling, emergency assistance, hospitalization, as well as shelter assistance, where required. Adhere to IOM’s internal guidance, policies, and principles in the identification of target groups and assistance provision.
• Assist with the identification of the immediate needs of migrants in vulnerable situations including GBV survivors and victims of trafficking, including conducting registration, screening interviews and intake as required at the Transit Centre.
• Support the identification of returned migrants with MHPSS and Health needs at the TC, and coordinate with the required teams and partners for the continuum of care including provision of psychological first aid and basic psychosocial counselling as required.
• Facilitate temporary shelter placement for vulnerable migrants at the transit center and others in need of shelter.
• Assist with the development of the beneficiary profile and needs assessment formats. Offer available counselling services to the returnees that may facilitate their smooth socio-economic reintegration.
• Support the monitoring of the reintegration of beneficiaries related activities when necessary and utilize the case management tracking tool to ensure 100% MIMOSA compliance.
• Provide support for vulnerable migrants at transit centers and third-party facilities for extended periods including overnight (where necessary), ensuring their needs are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise. As well as following-up that protection is mainstreamed in all the activities at the transit center.
• In line with the existing Internal guidance notes and SOP on FTR, assist in the coordination e with relevant stakeholders to provide family tracing and reunification (FTR) and reintegration support to unaccompanied and separated children (UASC) and adult migrants unable to make decisions for themselves.
• Facilitate cooperation with national stakeholders, and organize work meetings, thematic workshops, and training sessions of partner NGOs, local authorities, and public institutions, engaged in the process of identification, referral, and support of VoTs and other vulnerable migrants.
• Support the organization of Disability and GBV interventions including direct liaison with respective state actors working in this space.
• Assist in implementing agreements and monitoring partners delivering protection services on behalf of IOM.
• Assist in drafting regular reports covering protection and assistance activities; contribute to the briefing preparation, statistical/narrative reports, and background information as required including specific information requested by Governments and other entities in close coordination with the Protection Officer.
• Submit monthly monitoring reports on time.
• Conduct field visits, as and when necessary.
• Perform such other duties as may be assigned.

Requirements
Education:

• Completed University Degree from an accredited institution in International Relations, Social Science, Economics, Migration studies, Law, Humanitarian Affairs, or related field with three years of professional experience, preferably in the field of protection, or
• High School diploma with five years of professional experience, preferably in the field of protection.

Experience:

• Experience in human relations, and management.
• Experience preferably in migration management, protection, and/or social work and related areas.
• Experience in liaising with state and non-state actors including international institutions.
• Ability to work and deliver within short timelines and support large groups of vulnerable migrants.
• Strong analytical, organizational, and reporting skills.
• Good communication, interpersonal, and negotiation skills
• Experience supporting the complete cycle of projects implementation, including monitoring, evaluation, and reporting.
• Demonstrated proficiency in Microsoft Office applications, including Excel, and PowerPoint, Good knowledge of information technology, and proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Knowledge of social development issues as well as general migration related issues in the country and the region
• Proven experience in liaising and building effective partnerships with donors, government authorities, private sector entities, other national/international institutions, and local and international NGOs.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Knowledge and understanding of IOM’s institutional approach to protection and related strategies, policies, rules, and regulations.
• Knowledge of the UN system and architecture.
• Knowledge of best practices and partnership models to ensure coordination of the same across a diversified range of actors; and
• Demonstrated ability to maintain confidentiality is mandatory.

Required Competencies:
Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies - behavioural indicators level 1:

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Other:

• Only candidates residing in the country of the duty station and within commuting distance of the duty station will be considered.
• Appointment will be subject to certification that the candidate is medically fit for appointment, confirmation of all documents, and security clearances.
• Women with the above qualifications are encouraged to apply.

go to method of application »

SVN No.: SVN2023.112

Context

• Working under the overall supervision of the Protection Officer, and under the direct supervision of the National Project Officer (Protection & PSEA), and in close collaboration and consultation with other units within the Migrant Protection and Assistance Department (PxD).
• The successful candidate will be responsible for the implementation and monitoring of the Protection interventions including capacity development for state level actors on protection assistance for migrants in vulnerable situations as well as to support rehabilitation and reintegration activities.

Core Functions / Responsibilities

• Support the implementation of the plan of activities of the project(s) under the direct coordination of the National Project Officer (Protection); support day to day activities and administrative processes; report regularly on the challenges and progress recorded in realization of activities.
• Support the organization of Disability and GBV interventions including direct liaison with respective state actors working in this space.
• Assist with monitoring case management and support of vulnerable migrants activities, including conducting screening interviews and intake as required, as well as referrals for treatment (e.g. screening, interviewing, counselling, referral or assistance).
• In line with the existing Internal guidance notes and SOP on FTR, assist the organization with relevant stakeholders to provide family tracing and reunification (FTR) and reintegration support to unaccompanied and separated children (UASC) and adult migrants unable to make decisions for themselves.
• Support the monitoring of the reintegration of beneficiaries related activities when necessary and utilize the case management tracking tool to ensure 100% MIMOSA compliance.
• Assist with the implementation and maintenance of the beneficiary profile and needs assessment formats and ensure that information on the migrant is codified and stored in a database (MIMOSA) for further processing, analysis, and reporting.
• Assist in communicating with appropriate IOM units and field offices, including psychosocial assistance, counter-trafficking et al;
• Facilitate temporary shelter placement for vulnerable migrants when required.
• Support the monitoring of the reintegration of beneficiaries’ related activities when necessary.
• Assist in the coordination of inter-agency fora (e.g. Protection cluster, child-protection sub-cluster, genderbased violence sub-cluster, relevant task forces, etc) and monitoring the protection needs of mobile populations as well as communities affected by mobility and their systematic reporting and solution;
• Conduct field visits, as and when necessary.
• Perform such other duties as may be assigned.

Requirements
Education:

• Completed University degree from an accredited institution in International Relations, Social Science, Economics, Migration studies, Law, Humanitarian Affairs, or related field with two years of professional experience, preferably in the field of migration management, or
• High School diploma with four years of professional experience, preferably in the field of migration management

Experience:

• Experience preferably in supporting migration management, protection, and/or GBV, and related areas;
• Good knowledge of administration and evaluation of concepts and procedures.
• Experience in liaising with government, international organizations, and private sector entities
• Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Experience in supporting all aspects of project management and familiarity with international protection standards and EU regulations is desirable.
• Experience in human relations, and management support.
• Experience in liaising with state and non-state actors including international institutions.
• Ability to work and deliver within short timelines and support large groups of vulnerable migrants.
• Strong analytical, organizational, and reporting skills.
• Good communication, interpersonal, and negotiation skills
• Demonstrated proficiency in Microsoft Office applications, including Excel, and PowerPoint, Good knowledge of information technology, and proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Knowledge of social development issues as well as general migration related issues in the country and the region
• Proven experience in liaising and building effective partnerships with donors, government authorities, private sector entities, other national/international institutions, and local and international NGOs.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Knowledge and understanding of IOM’s institutional approach on protection and related strategies, policies, rules and regulations;
• Knowledge of the UN system and architecture.
• Knowledge of mainstreaming protection best practices and partnership models to ensure coordination of the same across a diversified range of actors; and
• Demonstrated ability to maintain confidentiality is mandatory.

Required Competencies:
Behavioural
The incumbent is expected to demonstrate the following competencies:
Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies – behavioural indicators level 2:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Other:

• Only candidates residing in the country of the duty station and within commuting distance of the duty station will be considered.
• Appointment will be subject to certification that the candidate is medically fit for appointment, confirmation of all documents, and security clearances.
• Women with the above qualifications are encouraged to apply.

go to method of application »

SVN No.: SVN2023.113

Context

• Working under the overall supervision of the Programme Manager (PxD) and Protection Officer, and under the direct supervision of the National Project Officer (Protection & PSEA), and in close collaboration and consultation with other units within the Migrant Protection and Assistance Department (PxD).
• The successful candidate will support strengthening the protection systems at state level, the implementation and monitoring of the Protection interventions including capacity development for state level actors on protection assistance for migrants in vulnerable situations, as well as support rehabilitation and reintegration activities.

Core Functions / Responsibilities

• Assist carrying out assessments of protection needs, identify problems/gaps, and propose actions to respond to the identified problems/gaps in close coordination with the Protection Officer.
• Support the implementation of the victim protection activities and deliverables under the direct coordination of the Protection Officer; support day to day activities and administrative processes; report regularly on the challenges and progress recorded in the realization of activities including timely delivery, quality control, administrative matters, follow-up, and financial support.
• Support liaisons to strengthen partnerships with relevant governmental, non-governmental, international organizations as well as other relevant stakeholders to enhance coordination platforms for providing rehabilitation and reintegration support.
• Assist monitoring case management and support of migrants in vulnerable situations activities, including conducting screening interviews, referrals for provision of immediate rehabilitation and recovery support, assist with the coordination of medical care, psychological counselling, emergency assistance, hospitalization, as well as shelter assistance, where required. Adhere to IOM’s internal guidance, policies, and principles in the identification of target groups and assistance provision.
• Assist with the identification of the immediate needs of migrants in vulnerable situations including GBV survivors and victims of trafficking, including conducting registration, screening interviews and intake as required at the Transit Centre.
• Support the identification of returned migrants with MHPSS and Health needs at the TC, and coordinate with the required teams and partners for the continuum of care including provision of psychological first aid and basic psychosocial counselling as required.
• Facilitate temporary shelter placement for vulnerable migrants at the transit center and others in need of shelter.
• Assist with the development of the beneficiary profile and needs assessment formats. Offer available counselling services to the returnees that may facilitate their smooth socio-economic reintegration.
• Support the monitoring of the reintegration of beneficiaries related activities when necessary and utilize the case management tracking tool to ensure 100% MIMOSA compliance.
• Provide support for vulnerable migrants at transit centers and third-party facilities for extended periods including overnight (where necessary), ensuring their needs are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise. As well as following-up that protection is mainstreamed in all the activities at the transit center.
• In line with the existing Internal guidance notes and SOP on FTR, assist in the coordination e with relevant stakeholders to provide family tracing and reunification (FTR) and reintegration support to unaccompanied and separated children (UASC) and adult migrants unable to make decisions for themselves.
• Facilitate cooperation with national stakeholders, and organize work meetings, thematic workshops, and training sessions of partner NGOs, local authorities, and public institutions, engaged in the process of identification, referral, and support of VoTs and other vulnerable migrants.
• Support the organization of Disability and GBV interventions including direct liaison with respective state actors working in this space.
• Assist in implementing agreements and monitoring partners delivering protection services on behalf of IOM.
• Assist in drafting regular reports covering protection and assistance activities; contribute to the briefing preparation, statistical/narrative reports, and background information as required including specific information requested by Governments and other entities in close coordination with the Protection Officer.
• Submit monthly monitoring reports on time.
• Conduct field visits, as and when necessary.
• Perform such other duties as may be assigned.

Requirements
Education:

• Completed University Degree from an accredited institution in International Relations, Social Science, Economics, Migration studies, Law, Humanitarian Affairs, or related field with three years of professional experience, preferably in the field of protection, or
• High School diploma with five years of professional experience, preferably in the field of protection.

Experience:

• Experience in human relations, and management.
• Experience preferably in migration management, protection, and/or social work and related areas.
• Experience in liaising with state and non-state actors including international institutions.
• Ability to work and deliver within short timelines and support large groups of vulnerable migrants.
• Strong analytical, organizational, and reporting skills.
• Good communication, interpersonal, and negotiation skills
• Experience supporting the complete cycle of projects implementation, including monitoring, evaluation, and reporting.
• Demonstrated proficiency in Microsoft Office applications, including Excel, and PowerPoint, Good knowledge of information technology, and proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Knowledge of social development issues as well as general migration related issues in the country and the region
• Proven experience in liaising and building effective partnerships with donors, government authorities, private sector entities, other national/international institutions, and local and international NGOs.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Knowledge and understanding of IOM’s institutional approach to protection and related strategies, policies, rules, and regulations.
• Knowledge of the UN system and architecture.
• Knowledge of best practices and partnership models to ensure coordination of the same across a diversified range of actors; and
• Demonstrated ability to maintain confidentiality is mandatory.

Required Competencies:
Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies - behavioural indicators level 1:

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Other:

• Only candidates residing in the country of the duty station and within commuting distance of the duty station will be considered.
• Appointment will be subject to certification that the candidate is medically fit for appointment, confirmation of all documents, and security clearances.
• Women with the above qualifications are encouraged to apply.