Job Openings at Hamilton Lloyd and Associates

Job Summary

• The Head of Operations is responsible and accountable for all operational activities of the company: Quick Service Restaurants and Outdoor catering services ensuring the delivery of increased revenues and profits by developing, marketing, financing and providing customer satisfaction at all times.

Job Responsibilities

• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons effectively drives sales, profits and initiatives to increase brand loyalty.
• Meets companies financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Attracts patrons by developing and implementing marketing, advertising, public and community relations strategies; evaluating strategies results; identifying and tracking changing demands to maximize sales.
• Ensures the provision of quality product and customer service experience that delivers total customer satisfaction. Models and creates an environment in which the customer is always right; ensures a positive customer service experience.
• Hires and retains high quality people who demonstrate and ensure consistent customer satisfaction.
• Maintains operational services at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness.
• Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction. Evaluates each employee’s ability to maintain high levels of customer satisfaction.
• Maximizes financial performance and profit.
• Ensures business and personnel practices are within the law and consistent with policies and procedures.
• Develops and executes the business plan (key elements include: fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant. Achieves results by planning, communicating, delegating and following up.
• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Controls purchases and inventory by working with the Accounts department; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

Man Specification

• Education: A Degree in any relevant field. Related professional qualification
• Experience: Minimum of 6-8 years of related experience within the food and beverage, quick service restaurant, or consumer products industries.
• Must possess a minimum of 5 years management experience.
• Relevant experience is preferred

Required Skills and Abilities:

• Analytical attribute is essential;
• Must be able to lead multiple initiatives through completion
• Must possess good interpersonal skill
• Must have sound written and oral communication skills
• Strong people oriented leadership skills
• Excellent verbal and written communications skills,
• Sound decision making and problem solving skills
• Ability to lead and develop a high performing team.
• Cost accounting,
• Developing budgets, financial planning and strategy,
• Process improvement,
• Strategic planning,
• Customer focus,
• Managing profitability
• Quality Focused.

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Job Summary

• The HR manager shall oversee all aspects of Human Resources practices and processes.
• He/she will support business needs and ensure the proper implementation of company strategy and objectives.
• The goal is to promote corporate values and enable business success through human resources management, including job design, recruitment, performance management, training and development, employment cycle changes, talent management, and facilities management services.

Job Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Man Specification

• Education: A Degree in Human Resources or any relevant field.
• Experience: Minimum of 6-8 years of related experience within the food and beverage, quick service restaurant, or consumer products industries.
• Relevant experience is preferred.

Required Skills and Abilities:

• People oriented and results driven.
• Demonstrable experience with human resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labor law and HR best practices.

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Job Summary

• The Production Manager, shall be responsible for all aspects of the production arm of the company, ensuring it meets the company’s goals and objectives and ultimately customer’s satisfaction.

Job Responsibilities

• Ensure the continuous establishment, development, Adherence and maintenance of all SOP‟s - establish the manner and means to train personnel within the position’s area of responsibility, according to standard operating procedures.
• Responsible for ensuring that production is profitable and minimize wastage to the barest minimum.
• Control food and labor costs, working within monthly-set food cost budget, adjusting food requisitions and controlling rosters and overtime.
• Responsible for Production development; research and development of the Company’s Menu and products.
• Maintain quality and hygiene standards of all production centers at all times
• Responsible for the compilation of all Menus.
• Check all food outlets, order stations, and food displays for creativity, quality, cleanliness and food safety, ensure timely set up and schedule appropriate staff in all areas, in proper uniform. Make sure all buffet foods are labelled and menus displayed.
• Responsible for the general organization of the kitchen.
• Responsible for ordering of raw materials from the store.
• To advise on purchase of raw materials and equipment.
• Inspection of outlets kitchen.
• Preparation of proposed production sheet.
• Planning production of meals for functions and organizing staff.
• Supervising the production process of new products and recipe adjustment.
• Coordination of relationship between central store and central kitchen.
• Handling of staff matters and the delegation of duties.
• Ensure compliance to Timelines.
• Any other task as assigned by management

Persons' Specifications

• Must possess a degree or HND in Hotel and catering Management.
• Minimum of five (5) years’ related experience within the food and beverage, quick service restaurant.

Additional Requirement:

• Must have sound written and oral communication skills.
• Analytical attribute is essential.
• Must be able to lead multiple initiatives through completion.
• Must possess good interpersonal skill

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Job Summary

• The Regional Manager shall manage health services and oversee the healthcare centre’s daily functions.
• The incumbent shall also be responsible for handling the strategic planning and have the ability to predict logistical needs long before they arise, and as such the role is critical to regional success.
• He/she will also have a deep understanding of the customer's demands, strategize on how to meet these demands, and generate sales for the company as a result.
• He/she shall handle renewal revenue, client retention, customer engagement and satisfaction.

Job Responsibilities

• Shall drive performance through your team of area managers, ensuring all sites are hitting their targets whilst delivering exceptional levels of service and also compliance.
• Contribute to setting the strategic direction of the business and be heavily involved in facilitating their growth plans.
• Recruit, retain, engage and performance manage the team to ensure the right people are in the right positions within the retail business
• Promote sustainable business growth and highly satisfied customers by building excellent business to business interactions
• Monitoring the profitability of the area and driving the importance of this with the retail store managers
• Ensuring store compliance to all Company standards, values, policies and procedures as well as Health and Safety compliance
• Setting store payroll targets and working with managers to ensure compliance
• When necessary follow the Company staff disciplinary procedures
• Ensure all staff are multi-skilled to complete a wide range of duties within the retail store
• Ensure all staff have knowledge of products and services within the whole retail store
• Advise the management team in managing the performance of self and others within agreed limits including setting performance standards and efficient use of the team around you
• Complete yearly appraisals for staff within agreed time limits
• Ensuring staffing levels are adequate to offer excellent customer service for the whole area
• Identify business levers and pro-actively assist the Store Managers to keep track of the competition so that the business can respond to change
• Manage KPI performance at area level as well as troubleshooting individual stores where needed
• Drive customer service standards to achieve sales and exceed customer satisfaction targets.

Man Specification

• Education: Bachelor’s degree in related course.
• Experience: To successfully deliver the above goals, the right candidate must have:
• Minimum 5 years’ work experience in related role
• At least minimum 3 years of management/managerial experience.

Required Skills/Abilities
Leadership Skills:

• Regional managers have to keep their employees motivated, resolve conflicts and make hard decisions. A successful regional manager is a good leader.

Time Management:

• Regional managers work with multiple stores and managers across a large region, driving many miles to coordinate in-store visits and reviews.
• Regional managers might have to create schedules, order supplies and write reports.
• Time management is essential to make sure everything gets done.

Math and Budgeting:

• Regional managers are expected to keep and maintain a budget for the region, and make sure local stores are staying on budget as well.
• Confidence in using math skills to make sure you know where your company's money is going.

Analytical Skills:

• Regional managers are in charge of hiring new store managers, and being a good judge of character will help ensure that the right people are being hired.
• Analytical skills are needed to solve problems that may come up during a typical work day.

Decision-Making Skills:

• The buck stops with you. Whether it is dealing with employees, management or vendors, regional managers will have to make decisions that affect the company.
• Having the ability to make hard and fast decisions is crucial to success.

Speaking and Writing:

• Regional managers do a lot of communicating.
• This might be in front of a group of employees, or in a meeting with management.
• Regional managers might be called upon to write reports, recommendations, or reprimands. Great verbal communications and writing skills will help in any of these scenarios.