Job Openings at Finchglow Travels

Job Description

• Finchglow Travels is looking to hire Head, Sales who will be be responsible for spearheading the growth of businesses by sourcing and securing Travel accounts to increase the profitability of the organization totaling billions of Naira in profit.

Other responsibilities include:

• Identify and acquire new customers and also ensure their profitability is maintained
• Actively contribute to the growth strategy and wider business plan of the company
• Supervise call plan of Sales team through Business Development Managers
• Identify potential Corporate Clients, Access their credit worthiness and target them for closure within a set timeframe
• Provide accurate forecast and ensure that all branch targets are met
• Manage and lead the sales team in the different branches
• Develop, Establish and Enforce goals, as well as, policies and procedures for the sales team
• Conduct weekly/monthly sales meeting and trainings
• Deal with clients’ complaints as a matter of urgency in accordance with company policy
• Define KRAs for the Account Officers in sync to the annual target provided
• Acquire Large Multinational Corporate Accounts and handling hardcore negotiations
• Stay updated with recent market/industry trends, competitors & leading customer strategies
• Preparation of weekly and monthly report
• Setting out a long-term, strategic marketing vision for the company in line with growth objectives
• Analyze customer research, the market and competitor data and making recommendations that drive the growth of the brand
• Leading all marketing activities and measuring performance through developing appropriate marketing metrics
• Maintaining, developing and researching potential new strategic relationships within the sector to help drive the growth of the brand
• Review and analyze sales performances against programs, quotes and plans to determine effectiveness

Qualifications & Experience

• First degree in marketing, Business Administration or related field
• 7+ years’ experience with a minimum of 4 years demonstrated involvement working in supervisory role for direct sales
• Strong prospecting skills and Excellent closing skills
• Exceptional verbal, written & presentation communication skills
• Experience working in the Travel Industry will be an added advantage
• Excellent customer service delivery focus
• Strong organizational and time management skills with ability to manage multiple projects and set priorities
• Good attitude and strong work ethic
• Excellent Leadership and Managerial Skills
• Result driven & target oriented

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Job Description

• We are looking to hire Destination Consultants responsible for selling, arranging and promoting holiday and travel products to clients by working with the Destination Manager.

Responsibilities

• Liaise with coach operators, airlines, hoteliers and resort representatives to get best prices and packages for clients
• Attend exhibitions and holiday shows
• Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, attractions, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest
• Handle reservations and obtain/issue tickets where applicable
• Responsible for researching and providing destination sites, including corporate and leisure locations
• Work with local and international tourist site to promote tour packages
• Assist clients with all products /Services rendered at Finchglow Holidays
• Make arrangements for transport, accommodation and tour activities
• Research on information about accommodation fares and ratings
• Reporting of activities performed on a weekly basis to the Destination Manager
• Contact hoteliers, check availability, produce quotes and present options to clients for booking
• Offering excellent customer service and build a rapport with clients
• Take enquiries from corporate clients regarding their local and international hotel requirements and services
• Ensure effective and efficient debt recovery from clients

Qualification & Experiences

• First Degree in a related field with a minimum of 2 years’ experience of working in a similar role
• Result Oriented & Target Driven
• Excellent verbal & written communication skills
• Highly innovative skills
• Customer profiling on the GDS i.e. Amadeus etc.
• Ability to relate to clients at various levels within their organizations using diplomacy and tact
• Excellent customer service delivery
• High proficiency levels with the use of Microsoft Office programs
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients

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Job Description

• We are looking to Hire Graduate Interns in Port-Harcourt to fill the position of Travel Consultant (Internship Position)who will be responsible for mapping out travel arrangements for corporate bodies, travel agencies and individuals.
• These include booking flights, arranging transportation to and from the airport, and booking hotel rooms.
• The Travel Consultant is to also help clients ensure their visas and work permits are up to date for the locations they need to travel.

Responsibilities Include

• Make professional and accurate travel arrangements for our clients including air, car, hotel, and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
• Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
• Maintain awareness and adherence to our clients procedures, programs and policy guidelines
• Consistent application of Finchglow Travel’s practices and programs.
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers.
• Engage in the preparation of sales budget weekly.

Required Skills & Qualifications

• First Degree in a related field with 0-1 years experience and should have completed NYSC
• Demonstrated experience in the use of Amadeus GDS; with Amadeus certification.

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Job Description

• We are looking to hire a Content Developer responsible for creating original content for websites, newsletters, press releases, blogs, articles and advertising and marketing materials based on the requirements of Finchglow Group and its subsidiaries (Finchglow Travels, Finchglow Holidays, FCM, Travelden & Prysm Investment).

Responsibilities
Responsibilities include:

• Develop content Strategy aligned with long term and short term marketing target; analyze content performance and suggest improvement
• Writing entertaining and informative search engine optimized contents, and articles on the company’s website that will drive high engagement
• Manage content distribution to online channels and social media platform to increase web traffic
• Develop a content calendar to ensure regular and quality content on the website throughout the year
• Overseeing all content and updating all sections of the group’s website, including homepage and other categories
• Monitor track and document content result; analyses data, returns and customer response
• Manage all aspect of content production including campaigns, blogs, whitepaper, email marketing, imagery and videos
• Collaborate with marketing and design teams to plan and develop site content, promotional concepts, style and layout
• Targeting key words and basing articles around them
• Keeping up to date with the industry best practices and adjust the content strategy as needed.

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Job Description

• We are looking to hire a Software Developer who will be responsible for developing, managing and maintaining the organization’s website, developing cohesive designs for the website.
• He/She is to plan and execute all SEO/SEM marketing database and advertising campaigns as well as oversee every aspect of website and its update to ensure that there are minimal complaints on all platforms.

Responsibilities

• Develop prototype designs, theme templates, site maps and story boards for the company’s website and implement phases of development processes.
• Co-ordinate all activities on the website and ensure the proper functioning of all interface
• Test and debug the website and applications on the website in regard to usability
• Keep up to date with latest web design technologies and techniques in order to include them in the organization’s website
• Ensure the website is constantly functioning to meet the business needs of the organization
• Develop style guidelines for website content
• Develop and implement procedures for ongoing revision of the website
• Implement updates, upgrades and patches in a timely manner to limit loss of service
• Set up and maintain monitoring tools on the website
• Test backup or recovery plans regularly and resolve any problem.
• Monitor, assess and give report on website performance.
• Oversee the activities of the website development officer and to ensure proper carrying out of all assigned task on the website.