Reports to: General Manager / Hotel Director
Direct Restaurant Supervisors, Chefs, Bartenders, Waitstaff, and Stewards
Main Function
The Food and Beverage (F&B) Manager is responsible for overseeing all operations within the food and beverage department to ensure exceptional guest experiences, seamless service delivery, cost efficiency, and profitability. This role involves coordinating restaurants, bars, room service, banquets, and events. The ideal candidate must have a strong background in hospitality management, a deep understanding of F&B operations, and excellent leadership and interpersonal skills.
Role Responsibilities
Department Oversight and Service Excellence
- Supervise the day-to-day operations of all F&B outlets, including restaurants, bars, banquets, and room service.
- Ensure high standards of food quality, presentation, and service in line with the brand and guest expectations.
Menu and Product Management
- Collaborate with the Executive Chef to design, update, and cost menus for profitability and customer appeal.
- Monitor food and beverage trends to introduce innovative service offerings.
Financial Management and Cost Control
- Manage departmental budgets, control food and beverage costs, and ensure effective stock management.
- Analyze sales reports, forecast revenues, and implement strategies to increase profit margins.
Staff Management and Training
- Lead, train, and motivate F&B team members to deliver top-tier service and comply with operational standards.
- Conduct performance evaluations and enforce disciplinary measures when necessary.
Customer Engagement and Satisfaction
- Interact with guests to gather feedback, resolve complaints, and ensure repeat patronage.
- Create a welcoming, elegant, and customer-focused F&B environment.
Compliance and Safety
- Enforce food safety, hygiene, and health regulations according to industry and local standards.
- Maintain audit readiness and compliance documentation.
Event Coordination and Special Services
- Oversee food and beverage arrangements for special events, meetings, and conferences.
- Work closely with the Sales & Events team to deliver high-quality banquet and catering services.
Qualifications and Requirements
Education and Certifications
- HND or B.Sc in Hospitality Management, Hotel & Catering, Business Administration, or related field.
- Food Safety and HACCP certification is an added advantage.
Experience
- Minimum of 5 years of progressive experience in food and beverage management, preferably in a 5-star hotel.
- Strong experience in handling multiple outlets and banquet operations.
Skills
- Operational and Financial Acumen
- Strong grasp of F&B operations, budgeting, cost control, and revenue forecasting.
- Skilled in using POS systems, stock management tools, and reservation software.
- Leadership and Team Management
- Proven ability to manage diverse teams and maintain high service standards.
- Competence in staff development, delegation, and performance monitoring.
- Guest Service and Communication
- Excellent communication and interpersonal skills.
- A customer-focused mindset with attention to detail and quality.
- Menu and Product Knowledge
- Good knowledge of international cuisine, wines, spirits, and fine dining service protocols.
- Innovative and trend-aware with a passion for food and beverage excellence.
- Crisis and Time Management
- Calm under pressure with the ability to resolve guest or staff issues effectively.
- Organized and efficient in managing multiple services or event schedules.
go to method of application ยป
Reports to: Managing Director
Direct Reports: None
Main Function
The Sales Representative is responsible for driving business growth through effective sales strategies, negotiation, and client acquisition. This role combines direct sales execution with supervisory oversight to ensure targets are met and exceeded. The ideal candidate must be highly motivated, results-driven, and capable of leading a team while also building and managing strong client relationships.
Role Responsibilities
Sales Execution and Target Achievement
- Drive sales to meet and exceed monthly, quarterly, and annual targets.
- Identify and pursue new business opportunities to expand the company’s client base.
- Develop tailored solutions to meet client needs and close deals effectively.
Business Development and Strategy
- Design and implement innovative sales strategies that align with company growth objectives.
- Conduct market research to identify opportunities, emerging trends, and competitor activities.
- Negotiate contracts and partnerships to secure sustainable revenue streams.
Client Relationship Management
- Build and maintain strong, long-term client relationships.
- Ensure excellent customer service and post-sales support to promote retention and referrals.
- Represent the company at networking events, exhibitions, and industry forums.
Team Supervision and Leadership
- Support, mentor, and guide junior sales executives to achieve their sales goals.
- Monitor performance, provide feedback, and assist in developing individual sales action plans.
- Foster a results-oriented and collaborative team culture.
Reporting and Analysis
- Prepare and present regular sales performance reports to management.
- Track KPIs, analyze performance data, and recommend improvements to sales strategies.
- Provide market insights to inform business development and planning.
Qualifications and Requirements
Education and Certifications
- HND or B.Sc in Business Administration, Marketing, Sales, or a related field.
- Professional certifications in Sales/Business Development are an added advantage.
Experience
- Minimum of 3–5 years’ experience in sales, with supervisory or team lead role.
- Proven ability to drive sales growth, negotiate effectively, and develop winning strategies.
Skills
- Operational and Strategic Sales Skills
- Strong grasp of sales processes, negotiation, and revenue generation.
- Ability to design and implement sales strategies that deliver measurable results.
- Leadership and Team Management
- Proven ability to manage, motivate, and guide a sales team.
- Competence in performance monitoring, coaching, and staff development.
- Client Service and Communication
- Excellent interpersonal and communication skills.
- Strong ability to build trust, manage relationships, and deliver value to clients.
- Analytical and Business Acumen
- Skilled in analyzing sales data and turning insights into actionable strategies.
- Goal-oriented with a strong focus on profitability and growth.
- Problem-Solving and Time Management
- Quick thinker with strong decision-making and negotiation skills.
- Capable of working under pressure and managing multiple priorities.
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