Job Openings at Deloitte

Job Purpose

The Administrative Support role will be responsible for providing administrative assistance to various departments within AMCE. The role will ensure smooth office operations by managing correspondence, scheduling, data entry, and supporting day-to-day office tasks. The Administrative Support role will help maintain a highly organized and efficient environment for the team and enhance overall productivity within the facility.

Core Responsibilities

Operational and Office Management

• Coordinate daily administrative activities, ensuring smooth office operations.
• Manage appointment scheduling and meetings for department heads and senior staff.
• Organize and maintain office records and files, ensuring compliance with data protection regulations.
• Ensure timely ordering of office supplies and monitor inventory levels.
• Coordinate logistics for hospital events, meetings, and conferences.

Communication and Correspondence

• Serve as the point of contact for internal and external communication, both in person and via phone/email.
• Prepare, proofread, and edit correspondence such as emails, memos, and reports.
• Relay messages between different departments and ensure proper follow-up.
• Maintain effective communication with patients, families, and vendors.
• Develop and manage communication protocols for internal staff.

Financial and Budget Support

• Assist in processing invoices, tracking departmental expenses, and managing budgets.
• Provide support to senior finance staff in preparation of financial reports and documentation.
• Ensure timely payment of vendor invoices and maintain records of financial transactions.
• Assist in tracking and reconciling departmental budgets.
• Help prepare reports for audits and assist in the internal auditing process.

Scheduling and Coordination

• Support the scheduling of meetings, appointments, and surgeries for healthcare professionals.
• Coordinate with physicians, nurses, and other medical staff to ensure effective scheduling.
• Prepare necessary documentation and materials for meetings or patient visits.
• Facilitate the preparation and organization of patient intake forms and reports.
• Ensure that all documentation is properly filed and readily accessible when needed.

Compliance and Documentation

• Ensure that all operational activities adhere to healthcare regulations and organizational policies.
• Assist in maintaining compliance with medical records and patient confidentiality standards.
• Support the audit processes and provide required documentation for legal and regulatory audits.
• Keep up-to-date with healthcare policies, legislation, and best practices.
• Ensure proper document control, including storage and retrieval of sensitive patient records.

Qualifications

Educational Requirements

• Bachelor’s degree in Business Administration, Management, or a related field is preferred.
• Master’s degree in Healthcare Administration, Business Administration, or related field is an added advantage.

Professional Requirements

• Any administrative or healthcare-related certification is a plus (e.g., Medical Office Administration, Health Services Administration).

Experience Requirements

• 1-4 years of administrative support experience, preferably in a healthcare setting.
• Experience working in a medical environment or hospital is preferred.
• Proven ability to manage administrative functions, including scheduling, billing, and office management.
• Experience with healthcare management software or similar systems is an advantage.

Competency Requirements

Knowledge Requirements

• Knowledge of office procedures and best practices.
• Familiarity with various software applications (e.g., word processing, spreadsheets, databases).
• Understanding of basic accounting and procurement principles.

Skill Requirements

• Excellent communication (written and verbal) and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in data entry and record keeping.
• Ability to prioritize tasks and work independently.

Personal Abilities

• High level of integrity and confidentiality.
• Attention to detail and accuracy.
• Positive attitude and customer service orientation.
• Adaptability and flexibility.
• Proactive and resourceful.

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Job Description

• The Accountant will be responsible for maintaining accurate financial records, preparing financial reports, and ensuring compliance with accounting principles and regulations for the multi-platform media organization. The role holder will handle day-to-day financial transactions, reconcile accounts, and contribute to the overall financial health and stability of Quantum Expression’s Media Consult LTD.

Core Responsibilities

Financial Accounting and Reporting:

• Prepare and maintain accurate and complete financial records, including general ledger entries, accounts payable, accounts receivable, and payroll.
• Prepare monthly, quarterly, and annual financial statements in accordance with relevant accounting standards (e.g., IFRS).
• Reconcile bank accounts, credit card statements, and other balance sheet accounts on a regular basis, investigating and resolving any discrepancies.
• Assist in the preparation of budgets and forecasts, providing variance analysis and explanations for deviations.
• Ensure timely and accurate filing of statutory returns and tax obligations (e.g., VAT, PAYE).

Accounts Payable and Receivable Management:

• Process invoices and payments to vendors in a timely and accurate manner, ensuring proper documentation and approvals.
• Manage accounts receivable, including invoicing customers, tracking payments, and following up on outstanding balances.
• Reconcile vendor statements and resolve any discrepancies.
• Maintain accurate records of all accounts payable and receivable transactions.
• Ensure adherence to the organization's procurement and payment policies.

General Ledger and Reconciliation:

• Maintain and update the general ledger, ensuring all transactions are properly recorded and classified.
• Perform regular reconciliations of key general ledger accounts to ensure accuracy and completeness.
• Investigate and resolve any discrepancies identified during the reconciliation process.
• Prepare journal entries for accruals, prepayments, and other adjustments as needed.
• Ensure the integrity of financial data within the accounting system.

Budgeting and Forecasting Support:

• Assist in the development and preparation of the annual budget.
• Provide support in the preparation of periodic financial forecasts.
• Monitor actual financial performance against budgets and forecasts, identifying and analyzing variances.
• Prepare variance analysis reports with explanations for significant deviations.
• Contribute to the development of improved budgeting and forecasting processes.

Compliance and Internal Controls:

• Ensure compliance with all relevant accounting principles, tax laws, and regulatory requirements in Nigeria.
• Assist in the implementation and maintenance of internal controls to safeguard the organization's assets.
• Participate in internal and external audits, providing necessary documentation and support.
• Stay updated on changes in accounting standards and regulations.
• Adhere to the organization's financial policies and procedures.

Qualifications
Educational Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• Professional accounting certification (e.g., ICAN, ACCA) is required.
• An MBA or MSc in Finance or Accounting is an added advantage.

Professional Requirements

• Membership in a recognized professional accounting body (e.g., ICAN, ACCA).

Experience Requirements

• Minimum of 5-8 years of progressive accounting experience, preferably within a dynamic industry.
• Experience with accounting software and ERP systems is essential. Experience in the media industry is a plus.

Knowledge Requirements

• Thorough knowledge of accounting principles (e.g., IFRS) and practices.
• Understanding of Nigerian tax laws and statutory reporting requirements.
• Familiarity with budgeting and forecasting processes.
• Knowledge of internal control principles.
• Proficiency in using accounting software and ERP systems.

Skill Requirements

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficient in financial data analysis and interpretation.
• Strong organizational and time management skills.
• Excellent communication (written and verbal) and interpersonal skills.

Personal Abilities

• Strong work ethic
• High level of integrity and professionalism
• Attention to detail and high level of accuracy
• Adaptability and Willingness to learn
• Proactiveness
• Teamwork and collaboration.
• Strong decision-making skills

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Job Description

• Identify & analyse business needs, requirements gathering, and supporting all aspects of an ERP Implementation.
• Establish good relationships with client personnel at appropriate levels and consistently deliver exceptional client service.
• Assist in developing applicable project documentation, approaches, training materials, thought leadership and accelerators for ERP Implementations.
• Demonstrate the ability to contribute to various workstreams within an ERP Implementation.
• Assist the team in configuring, automating and implementing business processes on an ERP system to meet client requirement.
• Work with senior consultants on the team to design the solution, test solutions, deploy solutions and provide support as needed.
• Assist to document functional specifications, for any custom development needed to support automation of business processes.
• Ability to conduct quality assurance test activities across system builds.
• Identify, extract, transform and load data necessary to support processes from customers legacy systems including historical data for ongoing reporting purposes.
• Participate in the overall development and delivery of ERP solutions.
• Strong knowledge and understanding of enterprise resource planning tools.

Assist the Project Manager in the creation of technical project plans and developing required delivery work products and artifacts

Qualifications

• Possess a minimum of Bachelor’s degree/HND with a minimum of a Second Class Upper/Higher credit in Finance, Economics, Computer Science, Engineering, or related courses.
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• At least 5-7 years post NYSC professional experience with prior experience as a Business Analyst or Business Software Implementation consultant.
• Experience deploying ERP systems particularly SAP, Odoo, Oracle and other emerging ERP systems.
• Sound multi-sector level understanding of business processes across several industries (e.g. Oil & Gas – Downstream, mid stream & upstream, FMCG, Financial Services, Professional Services etc.) and key sectors is required.

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Job Summary

• As a Manager in Learning Transformation, you will play a key role in shaping transformation projects across Nigeria and West Africa. You will help clients build sustainable organizations, enable workforce agility, and drive performance improvement tailored to the region

Qualifications

• 7-10 years of experience in HR consulting, organisational capability building, LMS implementation etc.
• Bachelor’s degree in relevant discipline (Business, HRM, Economics, Social Sciences).
• Advanced degrees (MBA/MSc) or certifications (CIPM, CIPD, SHRM) are an advantage.
• Strong analytical, problem-solving, and communication skills.
• Excellent stakeholder management and client engagement abilities.
• Ability to multi-task and manage competing priorities effectively.
• Creativity and innovativeness in designing and delivering solutions.
• Strong desire to make a difference and deliver meaningful impact
• Adaptability to complex, fast-paced environments across Nigeria and West Africa.
• Previous consulting experience will be an advantage.

Specific Requirements

• Develop and implement learning strategy, leadership development, and instructional design.
• Familiarity with digital learning tools, platforms, and blended learning methods.
• Leadership, mentoring, and project management skills

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Job Purpose:

The Laboratory Administrator is responsible for the day-to-day administrative and operational support for the Diagnostic Services department. The Laboratory Administrator ensures the smooth and efficient running of laboratory operations by managing administrative tasks, maintaining inventory, coordinating logistics, and providing support to laboratory staff. This position requires strong organizational, communication, and interpersonal skills, along with a commitment to patient care and quality assurance.

Core Responsibilities:

Administrative Support:

• Schedule patient appointments, register patients, and maintain accurate patient records.
• Answer phone calls and emails from patients, healthcare providers, and other stakeholders.
• Ensure accurate and timely entry of patient information into the laboratory information system (LIS).
• Prepare and process laboratory reports, invoices, and other correspondence.
• Maintain laboratory records and documentation: Ensure accurate and up-to-date maintenance of all laboratory records and documentation.

Inventory Management:

• Maintain accurate inventory records for all laboratory supplies and reagents.
• Order and receive laboratory supplies and equipment.
• Monitor inventory levels and ensure adequate stock levels are maintained.
• Coordinate with vendors and suppliers for the procurement of laboratory supplies.
• Oversee the storage and disposal of laboratory supplies and reagents.

Logistics and Coordination:

• Ensure timely and accurate collection and transport of patient specimens to the laboratory.
• Collaborate with nursing staff, physicians, and other departments to ensure smooth workflow and communication.
• Schedule and coordinate equipment maintenance and repairs.
• Manage the scheduling and coordination of laboratory staff.
• Ensure the cleanliness and maintenance of the laboratory environment.

Qualifications

Educational Requirements:

• Bachelor’s degree in medical Laboratory technology, Medical Office Administration, or a related field is preferred.

Professional Requirements:

• Any relevant certifications in medical office administration or laboratory support are a plus.

Experience Requirements:

• 2 years+ of experience in a healthcare setting, preferably in a laboratory or administrative role.

Knowledge Requirements:

• Knowledge of medical terminology and laboratory procedures.
• Understanding of laboratory safety protocols and procedures.
• Knowledge of healthcare regulations and compliance requirements.
• Basic understanding of medical billing and coding procedures (if applicable).
• Knowledge of customer service principles.

Skill Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), laboratory information systems (LIS), and other relevant software applications.
• Excellent written and verbal communication skills. Ability to communicate effectively with patients, healthcare providers, and other stakeholders.
• Strong interpersonal and communication skills. Ability to build and maintain positive relationships with colleagues and stakeholders.
• Excellent organizational and time management skills. Ability to prioritize tasks and manage multiple demands effectively.
• High level of attention to detail and accuracy in all work

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.
• Always maintain a professional and courteous demeanor.

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Job Purpose

• The Waste Supervisors (Medical and Non-Medical) will be responsible for the safe, efficient, and compliant management of all waste streams generated within the hospital. This role will ensure adherence to established waste management protocols, regulatory requirements, and best practices across the hospital, minimizing environmental impact and protecting public health.

Qualifications

Core Responsibilities

Waste Segregation and Handling

• Oversee the proper segregation of medical and non-medical waste at the point of generation.
• Ensure that waste is correctly labeled and packaged according to regulations.
• Supervise the safe handling and transportation of waste within the hospital.
• Implement and maintain a color-coded waste segregation system.
• Monitor the use of waste containers and ensure they are properly maintained.

Waste Storage and Collection

• Manage designated waste storage areas to ensure they are clean, secure, and compliant.
• Coordinate the collection and removal of waste from storage areas.
• Ensure timely and efficient waste collection schedules.
• Maintain accurate records of waste quantities collected and disposed of.
• Monitor the storage time of different waste categories to prevent exceeding regulatory limits.

Waste Treatment and Disposal

• Oversee the proper treatment of medical waste prior to disposal (if applicable).
• Coordinate with approved waste disposal contractors for off-site removal.
• Ensure that all waste disposal activities are documented and tracked.
• Verify that waste disposal contractors comply with all relevant regulations.
• Monitor the manifest system for tracking hazardous waste from cradle to grave.

Record Keeping and Reporting

• Maintain accurate records of waste generation, collection, treatment, and disposal.
• Prepare regular reports on waste management activities and performance.
• Ensure that all records are kept in compliance with regulatory requirements.
• Analyze waste data to identify trends and areas for improvement.
• Submit required reports to relevant regulatory agencies.

Qualifications

Educational Requirements

• Bachelor’s degree in environmental science, Public Health, or a related field preferred.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body.
• Certifications in relevant areas such as Building Automation Systems (BAS), HVAC, or other relevant fields are desirable.

Experience Requirements

• Minimum 5 years of experience in waste management, preferably in a healthcare setting.

Competency Requirements

Knowledge Requirements

• Experience with medical waste handling and disposal is essential.
• Understanding of relevant safety regulations, codes, and standards.
• Knowledge of occupational hazards associated with waste handling and how they can be prevented or managed.
• Familiarity with waste disposal guidelines of the hospital and community at large.

Skills Requirements

• Knowledge of relevant waste management regulations and guidelines.
• Proficiency in waste segregation, handling, and disposal techniques.
• Ability to operate waste handling equipment safely and effectively.
• Strong record-keeping and documentation skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting.
• Personal Attributes
• Commitment to safety and environmental protection.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.

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Job Purpose

• The Quality & Compliance Manager will be responsible for ensuring adherence to regulatory standards, ethical guidelines, and internal policies and procedures. This role requires a deep understanding of regulatory requirements, strong attention to detail, and excellent communication skills.

Core Responsibilities

Regulatory Compliance

• Monitor Regulatory Changes and stay updated on the latest regulatory changes and industry standards, including FDA, ISO, and other relevant regulations.
• Conduct internal audits to assess compliance with regulatory requirements, internal policies, and standard operating procedures (SOPs).
• Develop and implement comprehensive compliance programs, including code of conduct, anti-bribery and corruption policies, and data privacy policies.
• Oversee the regulatory approval process for new products, devices, and clinical trials.
• Respond to inquiries from regulatory agencies in a timely and accurate manner.

Quality Assurance:

• Implement and maintain quality management systems, such as ISO 13485.
• Ensure the quality of products and services through rigorous quality control processes.
• Monitor and manage supplier quality performance and compliance.
• Develop and implement procedures for managing product recalls.

Data Privacy and Security:

• Ensure compliance with data privacy regulations, such as NDPR.
• Implement data security measures to protect sensitive patient information.
• Develop and implement a data breach response plan.

Risk Management

• Conduct Risk Assessment, identify and assess potential compliance risks.
• Develop and implement strategies to mitigate compliance risks.
• Monitor and review risk assessments and mitigation plans.

Training and Education

• Develop and deliver compliance training programs for employees at all levels.
• Promote a culture of compliance and ethical behavior
• Manage and control documentation, including SOPs, work instructions, and records.

Qualifications
Educational Requirements

• Bachelor’s degree in a Law, Business, Healthcare Administration, or a related field.
• Master’s degree is an added advantage.

Professional Requirements

• Certified in Healthcare Compliance

Experience Requirements

• 6 - 8 years’ experience in compliance, quality assurance, or regulatory affairs in the medical device or pharmaceutical industry.
• Strong foundation in healthcare operations, regulations, and ethics.

Competency Requirements

Knowledge Requirements

• Knowledge of medical terminology to effectively communicate with healthcare professionals and patients.
• Basic understanding of common medical conditions and treatments.
• Knowledge of NDPR regulations and how to handle patient information confidentially.

Skill Requirements

• Excellent communication and interpersonal skills to effectively interact with patients and AMCE staff.
• Problem-solving skills to resolve complex issues.
• Strong attention to detail and ability to multitask.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers.
• Supportive and approachable.
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose

• The Medical Records Officer plays a critical role in ensuring the accuracy, confidentiality, and accessibility of patient medical records at the African Medical Center of Excellence (AMCE). This position requires meticulous attention to detail, strong organizational skills, and a deep understanding of medical terminology and record-keeping protocols.

Core Responsibilities

Record Management

• Accurately and efficiently file, retrieve, and maintain patient medical records, both electronic and paper based.
• Ensure the completeness and accuracy of patient information in medical records.
• Prepare and assemble medical records for patient appointments, consultations, and other medical procedures.
• Maintain the confidentiality of all patient information following legal and ethical guidelines.

Data Entry and Management

• Enter patient demographic and clinical data into electronic health records (EHR) systems.
• Maintain the accuracy and integrity of data within the EHR system.
• Generate reports and statistics related to patient demographics and medical records.

Release of Information

• Process requests for the release of medical information from patients, other healthcare providers, and authorized agencies.
• Ensure that all requests for release of information are processed following legal and regulatory requirements.

Quality Control

• Conduct regular audits of medical records to ensure accuracy, completeness, and compliance with established standards.
• Identify and address any deficiencies in record-keeping practices.

Customer Service

• Provide excellent customer service to internal and external customers, including patients, physicians, and other healthcare professionals.
• Respond promptly and professionally to inquiries regarding medical records.

Support for Clinical Operations

• Assist in the development and implementation of medical records policies and procedures.
• Participate in quality improvement initiatives related to medical records management.

Qualifications
Educational Requirements

• Bachelor's degree in Healthcare Administration or a related field.

Professional Requirements

• Relevant training or certification in the field of health records administration is an added advantage.

Experience Requirements

• Minimum of 1 year of experience as a Medical Records Clerk or similar role in a healthcare setting.
• Experience working with electronic health record (EHR) systems.

Competency Requirements

Knowledge Requirements

• Knowledge of medical terminology, anatomy, and physiology.
• Understanding of relevant data privacy regulations.
• Familiarity with medical record documentation standards.

Skill Requirements

• Proficiency in using electronic health record (EHR) systems.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel).
• Ability to type accurately and efficiently.

Personal Abilities

• Shares the AMCE’s vision.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and discretion.

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Job Purpose

The Transportation Manager is responsible for the overall management and oversight of all transportation services within the organization. The Transportation Manager will ensure the safe, efficient, and cost-effective transportation of staff and patients, while maintaining a high level of service quality and compliance with all relevant regulations. This position requires strong organizational, planning, and problem-solving skills, as well as a commitment to safety and customer service.

Core Responsibilities

Fleet Management

• Oversee the acquisition, maintenance, and disposal of the organization's fleet of vehicles.
• Implement and enforce vehicle inspection and maintenance schedules to ensure roadworthiness and safety.
• Manage the recruitment, training, and performance evaluation of drivers.
• Monitor fuel consumption, implement fuel efficiency measures, and manage fuel costs effectively.
• Implement and utilize vehicle tracking systems to monitor vehicle location, driver behavior, and fuel consumption.

Transportation Planning & Scheduling

• Develop and optimize transportation routes to ensure efficiency and minimize travel time.
• Schedule and dispatch vehicles for staff transportation, patient transportation, and other organizational needs.
• Coordinate transportation schedules with relevant departments, such as HR, Nursing, and Patient Services.
• Plan and prepare for emergency situations, such as natural disasters or medical emergencies.
• Maintain accurate transportation records and logs.

Driver Training & Safety

• Conduct or coordinate driver training programs on defensive driving, safety regulations, and customer service.
• Monitor driver performance and identify areas for improvement.
• Implement and enforce driver safety policies and procedures.
• Investigate and address any transportation-related accidents or incidents.
• Promote a culture of safety among drivers and passengers.

Qualifications

Educational Requirements

• Bachelor's degree in Transportation Management, Logistics, Business Administration, or a related field.

Professional Requirements

• Relevant certifications such as Certified Transportation Professional (CTP) or Certified Logistics Professional (CLP) are preferred.

Experience Requirements

• 5 - 7 years of experience in transportation management or a related field.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of transportation regulations and safety standards.
• Knowledge of fleet management best practices.
• Understanding of risk management principles.
• Knowledge of customer service principles and best practices.

Skill Requirements

• Proficiency in Microsoft Office Suite, GPS tracking systems, fleet management software, and other relevant software.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Excellent written and verbal communication and interpersonal skills to effectively interact with drivers, passengers, and stakeholders.
• Strong customer service orientation with the ability to address passenger concerns and resolve issues promptly and effectively.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High ethical standards and a commitment to safety and compliance

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Job Purpose

The ICT Manager, Clinical and ERP Applications will be responsible for managing the clinical application systems within the organisation, ensuring smooth system functionality and the implementation of clinical systems that are aligned with the AMCE's needs, objectives, and requirements. He/She will also be responsible for managing the Clinical Applications team, monitoring their performance levels, and ensuring optimal workload distribution and service delivery.

Core Responsibilities

Leadership

• Initiate the necessary planning and development to ensure that all opportunities to improve Clinical Systems delivery are exploited.
• Develop, direct, and assist members of the Clinical Systems team to ensure that best practices are always followed, thereby ensuring efficient service delivery.
• Lead the organization's investigation and resolution of complex service problems/faults involving Clinical Systems.
• Ensure that all Clinical Systems have recovery plans in place in the event of any unanticipated system failures.
• Ensure that a schedule is in place for any routine system work to maintain the smooth operation of systems, ensuring that this will not impede service delivery.

Strategic Development

• Review and maintain up to date policies, guidelines, standard operating procedures, relating to the use of Clinical Systems across the organisation.
• Ensure that clinical systems are up to date and maintained in order to deliver a highly available service to users.
• Ensure all new clinical systems that are to be introduced are reviewed and keep up-to-date the organization's policies, guidelines, and standard operating procedures pertaining to the use of Clinical Systems.
• Ensure that clinical systems are maintained and up-to-date in order to provide users with a service that is highly available.
• Plan and implement enhancements to the existing system service, as well as investigate ways to improve the system service delivery.
• To ensure that all new clinical systems that are to be implemented have been subjected to rigorous testing, risk management analysis, and other forms of testing to ensure that they are fit for purpose.
• Ensure that monitoring of service delivery is effective.
• Carry out investigations of complex systems and technologies, as well as fault detection and resolution, in order to ensure the efficient operation of the business.
• Provide technical and professional expertise regarding Clinical Application systems, ensuring that they have undergone rigorous testing, risk management analysis, and other forms of testing to ensure that they are fit for their intended purpose.
• Ensure effective monitoring of service delivery is in place.
• Conduct investigations of complex systems and technologies, as well as fault finding and resolution, to ensure the smooth operation of business operations.
• Provide technical and professional knowledge of the Clinical Application systems in use.

Governance

• Ensure that effective licensing is in place for all Clinical Application systems and that these systems adhere to all applicable legal requirements.
• Ensure that system operations comply with all applicable legal requirements.
• Assume responsibility for ensuring that Clinical Application systems personnel have attained the required compliance to work with the systems.
• Ensure that Clinical Application Systems-related policies are updated and are in line with National policy, standards, and guidance.

Additional Responsibilities

• Operate a cost-effective service, displaying expert knowledge and exceptional standards of Clinical Application systems across the organization, while maintaining a high level of expertise.
• Provide updates on the Clinical Systems Application in meetings with multiple levels of stakeholders.
• Allocate resources and the financial budget, ensuring that these fall in line with the strategic plan set for Clinical Application Systems.
• Act as lead for Equality & Diversity in the Clinical Application Systems department to ensure the development and effective implementation of a strategy, set of policies, procedures and monitoring and control systems are in place.
• Work with HR to carry out team recruitment, retention, performance management, and development.
• Work with the Recruitment Manager to establish connections with local, international, and online communities in order to cultivate a talent pipeline to support the company's growth.
• Responsible for the development of employees with high potential, utilizing a structured approach to mentoring and cultivating key talent at all levels of management.
• Coordinate and facilitate consultations with stakeholders to define business and system requirements to ensure improvements and any required system implementations to help the organization achieve its goals.
• Establish credibility throughout the organization and lead by example as a proactive senior leader and agent of change who earns respect by demonstrating a firm grasp of the objectives and goals.
• Collaborate with the organization as a whole to ensure effective integration of the Clinical Applications with systems used by other departments, with the goal of enhancing clinical workflow across the organization.
• Develop and retain Clinical Application Systems personnel with the appropriate blend of business knowledge and technical skills required to achieve strategic objectives and ensure the department's core functions are dependable, stable, and effective.
• Provide strong leadership to cultivate, coach, and ensure the high performance of the team.
• Ensure that employees attend mandatory training and refresher courses as required by law.
• Participates in and manages the clinical application processes/information-related staff training.
• Work with the senior management team to horizon scan for new nursing technology or sector related improvements.
• Provide the business with solutions and services that preserve and expand its competitive advantage in the industry.

Qualifications
Educational Requirements

• Bachelor’s degree in relevant discipline
• MSc.in a relevant discipline will be an added advantage.

Professional Requirements

• Possession of a professional certification is an added advantage.
• Evidence of continuing professional and managerial development.

Experience Requirements

• Extensive experience in the implementation and management of clinical systems
• High level of understanding of clinical workflows within a hospital setting
• Experience in leading a team of system technicians to support the achievement of business objectives

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The work you'll do

• Serve as a trusted advisor to executives and boards on transformation agendas.
• Drive business development, proposals, and Deloitte’s market eminence.
• Lead large, complex, multi-stakeholder transformation programs.

Job Summary

As a Senior Manager in Learning Transformation, you will play a key role in shaping transformation projects across Nigeria and West Africa. You will help clients build sustainable organizations, enable workforce agility, and drive performance improvement tailored to the region.

Qualifications

• 10+ years of experience in HR consulting, organisational capability building, LMS implementation etc.
• Bachelor’s degree in relevant discipline (Business, HRM, Economics, Social Sciences).
• Advanced degrees (MBA/MSc) or certifications (CIPM, CIPD, SHRM) are an advantage.
• Strong analytical, problem-solving, and communication skills.
• Excellent stakeholder management and client engagement abilities.
• Ability to multi-task and manage competing priorities effectively.
• Creativity and innovativeness in designing and delivering solutions.
• Strong desire to make a difference and deliver meaningful impact
• Adaptability to complex, fast-paced environments across Nigeria and West Africa.
• Previous consulting experience will be an advantage.

Specific Requirements

• Develop and implement learning strategy, leadership development, and instructional design.
• Familiarity with digital learning tools, platforms, and blended learning methods.
• Leadership, mentoring, and project management skills

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Job Description

The General Manager will provide strategic leadership and operational oversight for all aspects of Quantum Expression’s Media Consult LTD, driving growth, innovation, and audience engagement across diverse media channels. The General Manager will be responsible for developing and executing the organization's strategic vision, ensuring financial sustainability, and fostering a high-performing and collaborative work environment.

Core Responsibilities

Strategic Leadership and Vision:

• Develop and articulate a clear and compelling strategic vision for the multi-platform media organization, aligning with industry trends and market opportunities.
• Translate the strategic vision into actionable operational plans and objectives across all departments and platforms (e.g., digital, broadcast, print, events).
• Identify and evaluate emerging media technologies and platforms to ensure the organization remains competitive and innovative.
• Monitor the competitive landscape and proactively adapt strategies to maintain and enhance the organization's market position.
• Foster a culture of innovation and continuous improvement throughout the organization.

Operational Excellence and Efficiency:

• Oversee the day-to-day operations of all departments, ensuring efficiency, effectiveness, and adherence to established policies and procedures.
• Implement and optimize workflows and processes to enhance productivity and reduce operational costs across different media platforms.
• Ensure the quality and integrity of content and delivery across all platforms, maintaining brand standards and audience expectations.
• Manage and optimize the utilization of resources, including human capital, technology, and financial assets.
• Implement and monitor performance management systems to track progress against operational goals and identify areas for improvement.

Financial Management and Growth:

• Develop and manage the organization's annual budget, ensuring financial targets are met and resources are allocated effectively.
• Identify and pursue new revenue streams and business development opportunities across different media platforms.
• Analyze financial performance, identify key trends, and implement strategies to improve profitability and sustainability.
• Oversee pricing strategies and revenue generation models for various media products and services.
• Ensure compliance with all financial regulations and reporting requirements.

Audience Engagement and Growth:

• Develop and implement strategies to grow and engage the organization's audience across all platforms.
• Oversee content creation and distribution strategies to maximize reach and impact.
• Analyze audience data and feedback to inform content development and platform strategies.
• Explore and leverage new digital marketing and social media strategies to enhance audience engagement and brand visibility.
• Foster a data-driven approach to understanding audience behavior and preferences.

Stakeholder Management and Partnerships:

• Build and maintain strong relationships with key stakeholders, including advertisers, distributors, partners, and community organizations.
• Negotiate and manage strategic partnerships and collaborations to expand the organization's reach and impact.
• Represent the organization in industry forums and public engagements, enhancing its reputation and influence.
• Ensure effective communication and collaboration with the board of directors or governing body.
• Address and resolve any issues or concerns raised by stakeholders in a timely and professional manner.

Team Leadership and Development:

• Provide strong and inspirational leadership to all employees, fostering a positive and collaborative work environment.
• Attract, develop, and retain high-performing talent across all departments.
• Establish clear roles, responsibilities, and performance expectations for all team members.
• Promote a culture of continuous learning and professional development.
• Ensure effective communication and collaboration across different teams and departments.

Qualifications
Educational Requirements

• Bachelor's degree in Business Administration, Media Studies, Communications, or a related field
• A Master’s degree is an added advantage

Professional Requirements

• Proven track record of leadership and management within the media industry. Strong understanding of the multi-platform media landscape, including digital, broadcast, and print.

Experience Requirements

• Minimum 10-12 years of experience in media, journalism, or related field
• Prior experience in telecommunications, media & communications industries