Medical Records Officer at Deloitte

Job Purpose

• The Medical Records Officer plays a critical role in ensuring the accuracy, confidentiality, and accessibility of patient medical records at the African Medical Center of Excellence (AMCE). This position requires meticulous attention to detail, strong organizational skills, and a deep understanding of medical terminology and record-keeping protocols.

Core Responsibilities

Record Management

• Accurately and efficiently file, retrieve, and maintain patient medical records, both electronic and paper based.
• Ensure the completeness and accuracy of patient information in medical records.
• Prepare and assemble medical records for patient appointments, consultations, and other medical procedures.
• Maintain the confidentiality of all patient information following legal and ethical guidelines.

Data Entry and Management

• Enter patient demographic and clinical data into electronic health records (EHR) systems.
• Maintain the accuracy and integrity of data within the EHR system.
• Generate reports and statistics related to patient demographics and medical records.

Release of Information

• Process requests for the release of medical information from patients, other healthcare providers, and authorized agencies.
• Ensure that all requests for release of information are processed following legal and regulatory requirements.

Quality Control

• Conduct regular audits of medical records to ensure accuracy, completeness, and compliance with established standards.
• Identify and address any deficiencies in record-keeping practices.

Customer Service

• Provide excellent customer service to internal and external customers, including patients, physicians, and other healthcare professionals.
• Respond promptly and professionally to inquiries regarding medical records.

Support for Clinical Operations

• Assist in the development and implementation of medical records policies and procedures.
• Participate in quality improvement initiatives related to medical records management.

Qualifications
Educational Requirements

• Bachelor's degree in Healthcare Administration or a related field.

Professional Requirements

• Relevant training or certification in the field of health records administration is an added advantage.

Experience Requirements

• Minimum of 1 year of experience as a Medical Records Clerk or similar role in a healthcare setting.
• Experience working with electronic health record (EHR) systems.

Competency Requirements

Knowledge Requirements

• Knowledge of medical terminology, anatomy, and physiology.
• Understanding of relevant data privacy regulations.
• Familiarity with medical record documentation standards.

Skill Requirements

• Proficiency in using electronic health record (EHR) systems.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel).
• Ability to type accurately and efficiently.

Personal Abilities

• Shares the AMCE’s vision.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and discretion.