Job Openings at Coollink.ng

Job Summary

• We are seeking a dynamic and results-driven Account / Sales Officer to join our team. The ideal candidate will be responsible for managing client accounts, driving sales growth, and maintaining strong relationships with both new and existing customers.
• This role requires a combination of sales acumen and accounting skills to ensure that financial transactions align with sales activities.

Key Responsibilities
Sales & Business Development:

• Identify and pursue new sales opportunities to meet revenue targets.
• Build and maintain relationships with clients, ensuring high customer satisfaction.
• Prepare and present sales proposals, negotiate terms, and close deals.
• Collaborate with the marketing team to support lead generation efforts.

Account Management:

• Manage customer accounts, ensuring timely invoicing, payment processing, and reconciliation.
• Track and monitor sales performance, updating records in the CRM system.
• Assist in resolving customer queries related to sales and account management.

Financial Reporting:

• Prepare monthly sales reports and provide insights into sales performance and revenue growth.
• Ensure that all sales activities are accurately reflected in financial reports.
• Assist in managing budgets for sales initiatives and campaigns.

Client Relationship Management:

• Develop long-term relationships with clients to foster loyalty and repeat business.
• Provide after-sales support and handle client feedback or complaints professionally.
• Implement customer retention strategies to maintain a high level of client satisfaction.

Sales Administration:

• Coordinate with the finance and operations teams to ensure smooth processing of sales orders and deliveries.
• Maintain up-to-date records of all transactions, including contracts, invoices, and payments.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Accounting, or a related field.
• Must have 2-4 years of experience in sales, account management, or a related role.
• Strong knowledge of sales techniques and financial/accounting principles.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent communication and negotiation skills.

Preferred Qualifications:

• Experience in the IT or telecommunications industry.
• Strong analytical and problem-solving skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to be part of a forward-thinking technology company.

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Job Summary

• We are seeking an experienced and results-driven Head of Sales to lead our sales department and drive revenue growth.
• The ideal candidate will be responsible for developing strategic sales plans, managing a high-performing sales team, and ensuring the achievement of sales targets.
• This role requires strong leadership, excellent communication skills, and the ability to thrive in a dynamic, fast-paced environment.

Key Responsibilities
Sales Strategy & Planning:

• Develop and implement comprehensive sales strategies to achieve company revenue targets.
• Analyze market trends and competitor activities to identify new business opportunities.
• Set sales goals, monitor performance, and implement corrective actions when necessary.

Team Leadership & Management:

• Lead, mentor, and manage the sales team, ensuring alignment with company objectives.
• Conduct regular performance reviews and provide coaching to improve team effectiveness.
• Foster a high-performance sales culture, driving motivation and accountability.

Customer Relationship Management:

• Build and maintain strong relationships with key customers and stakeholders.
• Develop and implement strategies to improve customer satisfaction and retention.
• Actively manage the sales pipeline, ensuring timely follow-up and closure of deals.

Business Development:

• Identify and pursue new business opportunities, expanding the company’s market presence.
• Lead negotiations with potential clients, closing deals that align with the company's objectives.
• Collaborate with the marketing team to drive lead generation and brand awareness initiatives.

Sales Operations:

• Oversee the sales forecasting and budgeting process, ensuring alignment with overall business goals.
• Ensure accurate reporting of sales metrics, providing regular updates to senior management.
• Implement CRM tools and processes to streamline sales operations and enhance efficiency.

Market & Competitor Analysis:

• Conduct regular market and competitor analysis to identify trends, threats, and opportunities.
• Provide insights to the product development team to align offerings with market demand.

Qualifications

• Bachelor's Degree in Sales, Marketing, Business Administration, or a related field.
• Must have 5-7 years of experience in sales, with at least 2-3 years in a leadership role.
• Proven track record of achieving and exceeding sales targets.
• Excellent leadership and team management skills.
• Strong negotiation and communication abilities.

Preferred Qualifications:

• Experience in the technology or telecommunications industry.
• Strong understanding of B2B sales and business development.
• Proficiency in CRM software and Microsoft Office Suite.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to be part of a forward-thinking technology company.

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Job Summary

• We are seeking a highly skilled and proactive NOC Engineer to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network and system infrastructure.
• This role requires a strong understanding of network operations, a focus on uptime, and the ability to respond quickly and efficiently to technical issues in a fast-paced environment.

Key Responsibilities
Network Monitoring:

• Monitor network performance, availability, and integrity using network management tools.
• Identify and escalate network performance issues, outages, and alarms.
• Ensure all network and system devices are functioning optimally to meet service level agreements (SLAs).

Troubleshooting & Incident Response:

• Investigate and resolve network issues, minimizing downtime and ensuring rapid recovery from failures.
• Analyze system logs, alarms, and error messages to identify and address root causes.
• Coordinate with the support team and field engineers to troubleshoot and resolve network issues.

Maintenance & Optimization:

• Perform routine maintenance and upgrades on network systems and infrastructure.
• Optimize network configurations to improve performance and reliability.
• Conduct firmware and software updates on network equipment.

Documentation & Reporting:

• Maintain accurate documentation of network incidents, root causes, and resolutions.
• Prepare and present network performance reports to the NOC Manager and senior management.
• Ensure proper record-keeping of network changes, configurations, and maintenance activities.

Communication & Collaboration:

• Liaise with vendors, service providers, and third-party contractors for network-related issues.
• Provide timely communication to internal teams regarding network outages or planned maintenance.
• Collaborate with the IT and support teams to improve system reliability and performance.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Telecommunications, or a related field.
• 2-3 years of experience in network operations, system administration, or technical support roles.
• Strong knowledge of network technologies (LAN, WAN, VPN, Firewalls, Routers, Switches).
• Experience with network monitoring tools and technologies.
• Excellent troubleshooting skills and the ability to work under pressure.

Preferred Qualifications:

• Certifications such as CCNA, CCNP, or equivalent network certifications.
• Experience in the IT or telecommunications industry.
• Knowledge of network security protocols and best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.
• The chance to work with a cutting-edge technology company.