Network Operations Center (NOC) Engineer at Coollink.ng

Job Summary

• We are seeking a highly skilled and proactive NOC Engineer to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network and system infrastructure.
• This role requires a strong understanding of network operations, a focus on uptime, and the ability to respond quickly and efficiently to technical issues in a fast-paced environment.

Key Responsibilities
Network Monitoring:

• Monitor network performance, availability, and integrity using network management tools.
• Identify and escalate network performance issues, outages, and alarms.
• Ensure all network and system devices are functioning optimally to meet service level agreements (SLAs).

Troubleshooting & Incident Response:

• Investigate and resolve network issues, minimizing downtime and ensuring rapid recovery from failures.
• Analyze system logs, alarms, and error messages to identify and address root causes.
• Coordinate with the support team and field engineers to troubleshoot and resolve network issues.

Maintenance & Optimization:

• Perform routine maintenance and upgrades on network systems and infrastructure.
• Optimize network configurations to improve performance and reliability.
• Conduct firmware and software updates on network equipment.

Documentation & Reporting:

• Maintain accurate documentation of network incidents, root causes, and resolutions.
• Prepare and present network performance reports to the NOC Manager and senior management.
• Ensure proper record-keeping of network changes, configurations, and maintenance activities.

Communication & Collaboration:

• Liaise with vendors, service providers, and third-party contractors for network-related issues.
• Provide timely communication to internal teams regarding network outages or planned maintenance.
• Collaborate with the IT and support teams to improve system reliability and performance.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Telecommunications, or a related field.
• 2-3 years of experience in network operations, system administration, or technical support roles.
• Strong knowledge of network technologies (LAN, WAN, VPN, Firewalls, Routers, Switches).
• Experience with network monitoring tools and technologies.
• Excellent troubleshooting skills and the ability to work under pressure.

Preferred Qualifications:

• Certifications such as CCNA, CCNP, or equivalent network certifications.
• Experience in the IT or telecommunications industry.
• Knowledge of network security protocols and best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.
• The chance to work with a cutting-edge technology company.