Account / Sales Officer at Coollink.ng

Job Summary

• We are seeking a dynamic and results-driven Account / Sales Officer to join our team. The ideal candidate will be responsible for managing client accounts, driving sales growth, and maintaining strong relationships with both new and existing customers.
• This role requires a combination of sales acumen and accounting skills to ensure that financial transactions align with sales activities.

Key Responsibilities
Sales & Business Development:

• Identify and pursue new sales opportunities to meet revenue targets.
• Build and maintain relationships with clients, ensuring high customer satisfaction.
• Prepare and present sales proposals, negotiate terms, and close deals.
• Collaborate with the marketing team to support lead generation efforts.

Account Management:

• Manage customer accounts, ensuring timely invoicing, payment processing, and reconciliation.
• Track and monitor sales performance, updating records in the CRM system.
• Assist in resolving customer queries related to sales and account management.

Financial Reporting:

• Prepare monthly sales reports and provide insights into sales performance and revenue growth.
• Ensure that all sales activities are accurately reflected in financial reports.
• Assist in managing budgets for sales initiatives and campaigns.

Client Relationship Management:

• Develop long-term relationships with clients to foster loyalty and repeat business.
• Provide after-sales support and handle client feedback or complaints professionally.
• Implement customer retention strategies to maintain a high level of client satisfaction.

Sales Administration:

• Coordinate with the finance and operations teams to ensure smooth processing of sales orders and deliveries.
• Maintain up-to-date records of all transactions, including contracts, invoices, and payments.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Accounting, or a related field.
• Must have 2-4 years of experience in sales, account management, or a related role.
• Strong knowledge of sales techniques and financial/accounting principles.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent communication and negotiation skills.

Preferred Qualifications:

• Experience in the IT or telecommunications industry.
• Strong analytical and problem-solving skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to be part of a forward-thinking technology company.