Job Offers at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Manager, Medical Tourism & Concierge Services will be responsible for providing exceptional patient experience for our international clientele. This role holder will orchestrate the entire patient journey – from the initial inquiry through to post-treatment follow-up. By overseeing all logistical, administrative, and care coordination elements, the Manager ensures a seamless, compassionate, and stress-free experience for patients traveling to our hospital for care.

Key Accountabilities/Responsibilities

End-to-End Patient Journey Coordination

• Serve as the single point of contact for international patients and their families, guiding them through every stage of their medical journey.
• Coordinate all pre-arrival logistics, including appointment scheduling with relevant specialists, collection of medical records, and preliminary consultations with clinical teams.
• Manage all travel and accommodation arrangements, including visa invitation letters, flight bookings, airport transfers, and hotel/ residence bookings.
• Develop and maintain a comprehensive welcome kit and itinerary for each patient, ensuring they have all necessary information before arrival.

Internal Care & Operational Coordination

• Act as the central liaison between the patient and internal hospital departments (clinical teams, billing, admissions, pharmacy, and diagnostic imaging) to ensure flawless execution of the care plan.
• Facilitate clear communication between the patient and clinical staff, ensuring patient needs and preferences are effectively conveyed.
• Proactively identify and resolve any operational issues or delays that may impact the patient’s experience or treatment schedule.
• Oversee the patient’s departure and post-discharge support, including scheduling follow-up appointments, coordinating medication and discharge summaries, and arranging teleconsultations.

Business Development & Partner Support

• Collaborate with the Business Development team to support international referral partners by ensuring their referred patients receive a “white-glove” experience.
• Identify opportunities to enhance the patient experience and develop new concierge services or packages that add value and differentiate the hospital.
• Gather feedback from patients and partners to continuously improve service quality and patient satisfaction scores.
• Maintain a deep understanding of AMCE’s clinical offerings to effectively match patient needs with the right medical expertise.

Market Intelligence & Reporting

• Maintain accurate and detailed records of all patient interactions, logistics, and feedback in the hospital’s CRM.
• Track key performance indicators (KPIs) related to patient experience, including response times, satisfaction ratings, and issue resolution.
• Monitor the competitive landscape of medical tourism to identify trends and best practices.
• Prepare regular reports for the Director of Business Development on patient journey metrics and operational challenges.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Nursing, International Relations, or a related field.
• Minimum of 6 years’ experience in a high-touch client-facing role, ideally within medical tourism, luxury travel/ hospitality, or international patient departments of a hospital.
• Proven track record of managing complex logistics and delivering exceptional customer service to discerning clients
• Non-negotiable: A demonstrated ability to handle sensitive information with discretion and to navigate cross-cultural communication with empathy and professionalism.

Skills & Competencies

• Exceptional Communication & Interpersonal Skills: Ability to build rapport and trust with patients and families under sometimes stressful circumstances. Must be an empathetic and active listener.
• Multilingual Proficiency: Fluency in English and French is mandatory. Proficiency in additional languages (e.g., Arabic, Spanish) is a significant advantage.
• Superior Organizational & Planning Skills: A master multi-tasker with an obsessive attention to detail, capable of managing multiple patient journeys simultaneously without error.
• Problem-Solving Mindset: Ability to remain calm under pressure and think creatively to resolve unexpected challenges (e.g., flight delays, scheduling conflicts) swiftly and effectively.
• Tech-Savvy: High proficiency in CRM software, Microsoft Office Suite, and virtual communication platforms. Experience with hospital management software is a plus.
• High Integrity & Professionalism: Must embody the highest ethical standards, maintain strict patient confidentiality (HIPAA/GDPR awareness), and represent the hospital with poise and elegance.

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Job Purpose

• The Regional Business Development Officer will be responsible for driving AMCE’s referral growth, strategic partnerships, and regional market presence across Lagos State and Western Nigeria. The role executes AMCE’s regional sales strategy by developing high-value referral networks, strengthening clinician and institutional partnerships, and delivering measurable growth aligned with AMCE’s Centres of Excellence and non-communicable disease (NCD) agenda.

Key Accountabilities/Responsibilities

Territory Sales Execution (Lagos & Western Nigeria)

• Develop and execute a comprehensive territory plan for Lagos State and Western Nigeria, identifying and prioritizing high-potential healthcare providers for partnership.
• Proactively prospect and onboard new referring partners (private clinics, hospitals, diagnostic centers, and individual specialists) across key areas including Ikeja, Victoria Island, Lekki, Surulere, and major cities in Ogun, Oyo, Osun, Ekiti and Ondo states.
• Conduct weekly sales engagements (virtual and in-person) to present AMCE’s service offerings, negotiate agreements, and secure formal referral partnerships.
• Achieve and exceed all monthly and quarterly targets for new partner acquisition and referral volume specifically for the Western Nigeria region.

Relationship & Account Management

• Build and maintain strong, trusted relationships with a portfolio of referring partners in Lagos and Western Nigeria, serving as their primary point of contact and ensuring their needs are met efficiently.
• Act as the local ambassador for our services, understanding the unique dynamics and competition within the Lagos and Western Nigeria healthcare landscape.
• Ensure high partner satisfaction through regular check-ins, professional after-sales support, and by facilitating smooth patient referral processes with our clinical teams.

Market Intelligence & Reporting

• Monitor and report on competitor activities, pricing strategies, and new service launches within the Lagos and Western Nigeria market.
• Prepare and submit detailed weekly activity reports and forecasts during mandatory virtual check-ins.
• Maintain 100% accuracy and timeliness for all partner data and interactions in the hospital’s CRM.

Remote Work & Field Discipline

• Manage a hybrid remote/ field schedule efficiently, balancing virtual outreach with strategic in-person visits to key partners across the territory.
• Demonstrate high self-motivation and organization to succeed in a remote role while covering a dense and active metropolitan region.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of proven B2B field sales experience, with a strong preference for candidates from the healthcare, pharmaceutical, or medical services sector in Lagos.
• A verifiable track record of meeting and exceeding sales targets in a commission-based role.
• Non-negotiable: Existing network and demonstrated experience calling on doctors, clinics, or hospitals in Lagos. Experience in other Southwestern states is a plus.

Skills & Competencies

• Excellent Communication & Negotiation: Ability to engage confidently with clinic owners and senior consultants.
• Lagos Market Savvy: In-depth understanding of the Lagos healthcare ecosystem, key players, and business practices.
• Tech-Savvy & Independent: High proficiency in CRM software, Microsoft Office, and virtual meeting platforms. Must thrive with minimal supervision in a remote/field setting.
• Resilient & Results-Oriented: A persistent “hunter” mindset to navigate a competitive market and close deals. Must be comfortable with frequent local travel within Lagos and to neighboring states.
• High Integrity: Professionalism and ethical standards appropriate for the healthcare sector.

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Job Purpose

• The Regional Business Development Officer will be responsible for driving AMCE’s referral growth, strategic partnerships, and regional market presence across Eastern Nigeria. The role executes AMCE’s regional sales strategy by developing high-value referral networks, strengthening clinician and institutional partnerships, and delivering measurable growth aligned with AMCE’s Centres of Excellence and non-communicable disease (NCD) agenda.

Key Accountabilities/Responsibilities

Territory Sales Execution (Enugu & Eastern Nigeria)

• Develop and execute a strategic territory plan covering major hubs: Enugu, Onitsha, Nnewi, Awka, Aba, Umuahia, and Owerri.
• Proactively prospect and onboard new referring partners (private hospitals, clinics, diagnostic centers, and key consultants) across the Southeast geopolitical zone.
• Conduct strategic sales engagements through a mix of virtual outreach and planned in-person visits to present services and formalize referral agreements.
• Achieve and exceed monthly and quarterly targets for new partner acquisition and referral volume from the Eastern region.

Relationship & Partnership Development

• Build and maintain strong, trust-based professional relationships with healthcare providers, respecting regional business protocols.
• Serve as the primary representative for our services in the East, identifying and engaging with influential medical professionals and hospital administrators.
• Ensure smooth coordination between Eastern partners and our central clinical teams for efficient patient referrals and partner support.

Market Intelligence & Reporting

• Monitor the competitive environment and healthcare trends specific to Eastern Nigeria.
• Prepare and submit detailed weekly activity reports, pipeline forecasts, and regional market insights.
• Maintain accurate and timely records of all partner interactions in the company CRM.
• Remote Work & Travel Management
• Effectively balance remote administrative work from Enugu with scheduled travel blocks to other key cities in the territory.
• Demonstrate excellent planning and communication to maintain momentum and partner relationships between travels.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2-3 years of proven B2B field sales experience. Experience in healthcare, pharmaceutical, or medical services within Eastern Nigeria is mandatory.
• A verifiable track record of meeting and exceeding sales targets in a multi-location territory.
• Non-negotiable: Must be based in Enugu and have an existing network or proven experience engaging healthcare providers in Southeastern states.

Skills & Competencies

• Excellent Communication & Negotiation: Ability to engage confidently with clinic owners and senior consultants.
• Regional Acumen: In-depth understanding of the Eastern Nigerian healthcare ecosystem, key players, and business practices.
• Tech-Savvy & Independent: High proficiency in CRM software, Microsoft Office, and virtual meeting platforms. Must thrive with minimal supervision in a remote/field setting.
• Resilient & Results-Oriented: A persistent “hunter” mindset to navigate a competitive market and close deals. Must be comfortable with frequent local travel within Enugu and to neighboring states.
• High Integrity: Professionalism and ethical standards appropriate for the healthcare sector.

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Job Purpose

• The Regional Business Development Officer will be responsible for driving AMCE’s referral growth, strategic partnerships, and regional market presence across Port Harcourt & Southern Nigeria. The role executes AMCE’s regional sales strategy by developing high-value referral networks, strengthening clinician and institutional partnerships, and delivering measurable growth aligned with AMCE’s Centres of Excellence and non-communicable disease (NCD) agenda.

Key Accountabilities/Responsibilities

Territory Sales Execution (Port Harcourt & Southern Nigeria)

• Develop and execute a strategic territory plan covering key commercial hubs: Port Harcourt, Warri, Benin City, Calabar, Uyo, Yenagoa, and Asaba etc.
• Proactively prospect and onboard new referring partners (private hospitals, specialist clinics, diagnostic/imaging centers, and influential consultants) across the six South-South states.
• Conduct strategic sales engagements (blended virtual and intensive in-person visits during travel cycles) to present services and secure formal referral agreements.
• Achieve and exceed all monthly and quarterly targets for new partner acquisition and referral volume from the South-South region.

Relationship & Strategic Partnership Development

• Build deep, trust-based relationships with healthcare providers, understanding the unique business culture, referral patterns, and professional networks within the South-South region.
• Act as the primary ambassador for our services in the zone, identifying and engaging with key opinion leaders (KOLs) in major private hospitals and medical groups.
• Facilitate seamless coordination between referring partners in the South-South and our central clinical teams, ensuring an exceptional partner and patient experience.

Market Intelligence & Regional Reporting

• Monitor the competitive landscape across the South-South, providing insights on local competitors, pricing models, and healthcare trends specific to the region.
• Prepare detailed weekly reports focusing on activity, pipeline health, and market intelligence from the South-South zone.
• Maintain meticulous records of all partnerships and interactions in the hospital’s CRM.

Remote Work & Regional Travel

• Manage a dynamic schedule blending remote administration from Port Harcourt with planned, intensive travel cycles to other key states in the territory.
• Demonstrate exceptional planning and communication skills to maximize impact during travel periods and maintain engagement remotely.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years’ proven B2B field sales experience. Experience in the healthcare, pharmaceutical, medical equipment, or insurance sector within the South-South region is mandatory.
• A verifiable track record of meeting sales targets and experience managing a multi-state territory.
• Non-negotiable: Must be based in Port Harcourt and have an existing network or proven experience calling on healthcare providers in Rivers, Delta, Bayelsa, Akwa Ibom, Cross River, and Edo states.

Skills & Competencies

• Excellent Communication & Negotiation: Ability to engage confidently with clinic owners and senior consultants.
• Regional Expertise: Strong understanding of the business culture, healthcare infrastructure, and economic drivers of the South-South region.
• Tech-Savvy & Independent: High proficiency in CRM software, Microsoft Office, and virtual meeting platforms. Must thrive with minimal supervision in a remote/field setting.
• Resilient & Results-Oriented: A persistent “hunter” mindset to navigate a competitive market and close deals. Must be comfortable with frequent local travel within Port Harcourt and to neighboring states.
• High Integrity: Professionalism and ethical standards appropriate for the healthcare sector.

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Job Purpose

• The Regional Business Development Officer will be responsible for driving AMCE’s referral growth, strategic partnerships, and regional market presence across Northern Nigeria. The role executes AMCE’s regional sales strategy by developing high-value referral networks, strengthening clinician and institutional partnerships, and delivering measurable growth aligned with AMCE’s Centres of Excellence and non-communicable disease (NCD) agenda.

Key Accountabilities/Responsibilities

Territory Sales Execution (Kano & Northern Nigeria)

• Develop and execute a strategic territory plan covering major hubs: Kano, Kaduna, Jos, Maiduguri, Sokoto, and Zaria.
• Proactively prospect and onboard new referring partners (private hospitals, clinics, diagnostic centers, and key consultants) across Northern states.
• Conduct strategic sales engagements through a mix of virtual outreach and planned in-person visits to present services and formalize referral agreements.
• Achieve and exceed monthly and quarterly targets for new partner acquisition and referral volume from the Northern region.

Relationship & Partnership Development

• Build and maintain strong, trust-based professional relationships with healthcare providers, respecting regional business protocols.
• Serve as the primary representative for our services in the North, identifying and engaging with influential medical professionals and hospital administrators.
• Ensure smooth coordination between Northern partners and our central clinical teams for efficient patient referrals and partner support.

Market Intelligence & Reporting

• Monitor the competitive environment and healthcare trends specific to Northern Nigeria.
• Prepare and submit detailed weekly activity reports, pipeline forecasts, and regional market insights.
• Maintain accurate and timely records of all partner interactions in the company CRM.

Remote Work & Travel Management

• Effectively balance remote administrative work from Kano with scheduled travel blocks to other key cities in the territory.
• Demonstrate excellent planning and communication to maintain momentum and partner relationships between travels.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of proven B2B field sales experience. Experience in healthcare, pharmaceutical, or medical services within Northern Nigeria is mandatory.
• A verifiable track record of meeting and exceeding sales targets in a commission-based role.
• Non-negotiable: Must be based in Kano and have an existing network or proven experience engaging healthcare providers in Northern states.

Skills & Competencies

• Excellent Communication & Negotiation: Ability to engage confidently with clinic owners and senior consultants.
• Regional Acumen: In-depth understanding of the Northern Nigerian healthcare ecosystem, key players, and business practices.
• Tech-Savvy & Independent: High proficiency in CRM software, Microsoft Office, and virtual meeting platforms. Must thrive with minimal supervision in a remote/field setting.
• Resilient & Results-Oriented: A persistent “hunter” mindset to navigate a competitive market and close deals. Must be comfortable with frequent local travel within Kano and to neighboring states.
• High Integrity: Professionalism and ethical standards appropriate for the healthcare sector.