Job Offers at PalmPay

ROLE SUMMARY

• The Sales Trainer is responsible for designing and delivering fintech-focused sales and product training programs to improve agent, dealer, and sales team performance.

KEY RESPONSIBILITIES

• Develop and deliver training on fintech products, agent acquisition, and transaction growth.
• Conduct onboarding and refresher training for sales teams and agents.
• Train teams on KYC, AML, fraud prevention, and regulatory requirements.
• Develop training materials, job aids, and digital learning content.
• Measure training effectiveness and post-training performance impact.
• Support field coaching and ride-along training sessions.

KEY KPIs

• Training completion and certification rates
• Post-training transaction growth
• Training feedback and effectiveness scores

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Business or  related field.
• 2–4 years experience in sales training within fintech, telecoms, or banking.
• Strong facilitation and presentation skills.
• Good understanding of digital financial services and agent networks.

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• The Sales Operations Support role provides operational, analytical, and system support to Fintech sales teams, ensuring accurate reporting, smooth agent onboarding, and effective coordination of sales activities.

Key Responsibilities

• Maintain and manage sales and agent data across CRM and fintech platforms.
• Prepare daily and monthly sales, transaction, and performance reports.
• Support agent onboarding documentation and KYC verification processes.
• Track sales KPIs, transaction trends, and agent performance metrics.
• Coordinate with Product, Operations, Risk, and Finance teams.
• Support sales incentive tracking and reconciliation.

Key KPIS

• Accuracy of sales and transaction data
• Timeliness of reporting
• Agent onboarding turn around time

Qualifications & Skills

• Bachelor’s degree in Business, Statistics, or related field.
• 1–3yearsexperienceinsalesoperationsorfintechsupportroles.
• Strong Excel skills; CRM or dash board experience is an advantage.
• High attention to detail and data accuracy.