Job Offers at Norwegian Refugee Council (NRC)

We are seeking a dedicated, ethical, and mission-driven Field Manager to lead the implementation of NRC’s programs in Adamawa State, Yola Field Office. This role is vital to our humanitarian response in Northeast Nigeria, and we’re looking for a solid leader who brings both compassion and operational expertise.

As Field Manager, you will provide strategic direction, ensure operational excellence, and support the overall success of our field teams and projects. Your leadership will be key in managing support function - Logistics, Finance, HR; and security function, while maintaining the highest standards of compliance with NRC policies and donor regulations.

You will play a central role in mentoring and developing a young, passionate team — helping them grow while upholding NRC’s core values of neutrality, independence, and accountability. 

Your experience in conflict or post-conflict settings will help navigate the complexities of field work in Northeast Nigeria, ensuring programs are delivered safely, effectively, and with long-term impact. This position is part of our Area Management Team.

What you will do   

• Contribute to assessments of new operational areas, identifying potential intervention locations, and developing strategies for program implementation. 
• Assist in developing concept notes, project proposals, and budgets to expand programme activities. 
• Maintain regular communication with local authorities (political and security), and humanitarian actors within Adamawa State. 
• Represent NRC in coordination initiatives at the intervention area level. 
• Contribute to advocacy initiatives. 
• Ensure the overall safety of staff, including completing security risk assessments for potential new intervention areas. 
• Conduct regular checks on enumerators and community-based workers to ensure their selection aligns with NRC standards and guidelines. 
• Lead the Construction Completion Verification Teams (CCVTs) to assess the quality of completed construction project activities in the Adamawa State operational areas. 
• Support the Area Manager in training all staff and implementing capacity-building initiatives. 
• Ensure that all NRC staff members in Adamawa State complete their work and development plans and conduct monthly performance feedback and check-in sessions. 
• Ensure that NRC’s data collection systems function effectively, with information stored and analysed appropriately. 
• Contribute to establishing spending plans, ensuring that the master budget is consistently updated and reflects the cost-effective use of available funds. 
• Lead in the closure and handover of NRC operational facilities in Adamawa State in close collaboration with the Area Management Team and Logistics Manager. 
• Implement due diligence and capacity enhancement activities for NRC Strategic and Implementing Partners in Adamawa State. 

What you will bring   

Professional Competencies  

• Professional background and solid experience in Support Functions (Logistics, Finance, Human Resources), Office, and Programme Management. 
• Minimum of eight years of experience in humanitarian leadership and operations management, particularly in conflict and post-conflict settings in Nigeria 
• Experience in overseeing the implementation of multi-sectoral and integrated humanitarian, durable solutions, and emergency response programs. 
• Team leadership and capacity development experience 
• Knowledge of own leadership skills/profile 
• Fluency in English, both written and oral 
• Computer literate in Microsoft Office, including strong Word, Excel, PowerPoint, and Outlook skills. 

Context/specific skills, knowledge and experience: 

• Experience in managing support functions and humanitarian programs in insecure contexts. 
• Experience in establishing relationships and coordinating with government and traditional leaders. 
• Experience in leading change management programmes in humanitarian action. 

Behavioural competencies  

• Strategic thinking 
• Managing resources to optimize results. 
• Influencing and initiating action and change 
• Communicating with impact and respect 
• Empowering and building trust 
• Managing performance and development 
• Handling insecure environment 

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The Area Support Manager plays a pivotal role in shaping and driving the strategic vision of the Area Office. This position is designed to lead and optimize the effectiveness and efficiency of key support functions, including Logistics, Finance, Human Resources, and Information and Communication Technology (ICT). 

The Support Manager is responsible for ensuring strict adherence to the Norwegian Refugee Council's (NRC) systems and processes, thereby fostering an environment of accountability and excellence. 

As an integral member of the Area Management Team, the Support Manager shares the profound responsibility of establishing and maintaining robust work systems. Their efforts are aimed at maximizing the positive impact on the lives of individuals affected by conflict, ensuring that all support initiatives are aligned with the overarching mission of assisting displacement-affected people in Northeast Nigeria. Through strategic oversight and collaborative leadership, the Area Support Manager is dedicated to enhancing the organization’s ability to serve communities in need effectively.

What you will do   

• Line management for support staff such as Finance, HR & Admin, Logistics, and ICT 
• Compliance with and adherence to NRC policies, guidance, handbooks, and donor/auditor requirements 
• Providing operational support and input to the Area Plan of Action and coordinate and align active support with programme plans at the Area level. 
• Responsible for ensuring quality support to project implementation. 
• Facilitating Area Support Budget, area-level budgets, including support costs. 
• Responsible for developing regular reports on the Area level to the Country Office and AM 
• Responsible for the implementation of new country-specific technical SOPs, guidelines, and tools in the Area (HR, Logistics/ICT, and Finance) 
• Facilitate training for programme staff on finance, logistics, and HR procedures. 
• Responsible for technical capacity building of support staff (HR, Logistics/ICT, and Finance) 

What you will bring   

Professional Competencies  

• Minimum 4 years in a middle management position in a humanitarian/recovery context 
• Experience in a Finance or Logistics managerial position is required. 
• Solid knowledge of HR, finance, and logistics routines in a humanitarian context 
• Fluency in English, both written and verbal 

Context/specific skills, knowledge and experience: 

• Experience in remote management 
• Knowledge of the Nigerian Emergency Response crisis is an asset 
• Experience in partnership management is an asset 
• Previous NRC experience in a similar role is an asset 

Behavioural competencies  

• Managing resources to optimize results.
• Managing performance and development
• Analyzing
• Handling insecure environments
• Empowering and building trust
• Strategic thinking

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Generic responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines.
• Assist implementation of the protection from violence portfolio according to plan of action.
• Implement independently protection monitoring related activities as delegated.
• Responsible for organizing and delivery of tasks in line with established procedures, agreed priorities, international standards, and relevant guiding principles.
• Develop and maintain knowledge of protection, to be most effective in supporting the team.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents including protection case management and individual protection assistance form.
• Promote and share ideas for technical improvement.

Specific responsibilities 

• Build and maintain trust relationships with target communities.
• Conduct community-level protection needs assessments and protection monitoring to identify and document critical and emerging threats to safety, dignity and well-being of women, men, girls and boys, as well as protective factors and community resources. 
• Contribute to the identification and internal referral of individuals/households with specific needs and/or vulnerabilities, with special focus on children, youth, women and other at-risk groups.
• Support the development of gender- and age-sensitive awareness materials on key protection related issues.
• Raise the awareness on key protection related issues among beneficiaries and target communities, as well as key external stakeholders, in close collaboration with concerned CC Teams and specialized actors. If relevant, provide beneficiaries and target communities with information and orientation about existing services and how to access them.
• Work in collaboration with the Case Management Officer and Protection Team to undertake detailed assessments of beneficiaries.
• Work in collaboration with the Case Management Officer and Protection Team to prepare intervention plans, including care plans and case summaries, following a detailed assessment of each protection case.
• Ensure that all data and information pertaining to protection monitoring, PCM/IPAs are handled in strict confidence, and in line with applicable data protection and information sharing protocols.
• Identify vulnerable beneficiaries with special needs and suggest the best type of assistance for each individual case tailored to the specific needs of the case (safe referrals to specialized actors).
• Assist in compilation of information and reports on achievements. Report internally to the Case Management Officer on weekly and monthly achievements; and for urgent cases, daily.

Qualifications

• Experience from working directly with affected/local communities within an international or local organization in a humanitarian context.
• Previous experience from working in complex and volatile contexts.
• Previous experience in conducting community-level protection needs assessments and protection monitoring is desirable but not essential.
• Basic knowledge and understanding of international standards, and protection fundamental concepts and guiding principles, is desirable but not essential.
• Ability to gather, record and manage data and information from different sources.
• Mastery of IT tools (MS Office package, internet, e-mail, etc.).
• Some knowledge of English.
• Knowledge of the context in the geographical area of responsibility is desirable but not essential.
• Knowledge of the local languages.
• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

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Generic responsibilities

• Adhere to NRC policies, tools, handbooks, and guidelines
• Implement activities based on project and program requirements
• Prepare status reports for internal and external reporting
• Ensure proper filing of documents and means of verification
• Identify and share ideas for improvement of the Education program

Specific responsibilities

• Plan and implement program activities in compliance with project log frame, budget, work plan, and proposal and with NRC, donor, and humanitarian practices.
• Liaise with government education stakeholders for effective coordination
• Mobilize communities to support learning opportunities and educational participation
• Identify and register children and youth for learning activities based on NRC and donor criteria
• Plan, oversee and document the distribution of materials and supplies for learning, verifying that amounts received and distributed, and recording any losses.
• Monitor activities and ensure accuracy of data collection and tracking of community feedback and complaints in coordination with NRC's Protection and Complaints and Feedback Units.
• Ensure that learning spaces are safe for learners and report any protection concerns
• Supervise learning facilitators and enumerators and report performance concerns
• Provide training to teachers on pedagogy, child protection, and NRC’s Better Learning Program
• Develop weekly work plans and other key implementation planning documents
• Monitor implementation and provide recommendations to improve the quality of implementation
• Coordinate with other NRC programs, other organizations implementing education activities and actively participate in Education in Emergencies Working Group meetings.

Qualifications

• At least 2 years experience in a similar position with a national or international NGO or a United Nations organization in the northeast of Nigeria
• Bachelor’s degree in education or a related field
• Experience in activity planning and budget management
• Experience working with and mobilizing communities
• Fluent English - speaking, reading, writing
• Analytic and computer skills, including Word, Excel, Outlook, PowerPoint
• Formal or non-formal teaching experience preferred
• Experience working in humanitarian or development activities in the northeast of Nigeria
• Fluent spoken Hausa language, with other local languages an advantage
• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect