Current Jobs at PalmPay

Key Responsibilities

1. User Support & Service Delivery
   • Provide first and second-level technical support for hardware, software, and network issues.
   • Troubleshoot and resolve incidents related to laptops, printers, email, and collaboration tools.
   • Manage user onboarding and offboarding (account setup, access provisioning, device assignment).
   • Maintain and update IT service tickets, ensuring timely resolution and proper escalation when necessary.
2. Network & System Administration
   • Support LAN/WAN operations including wireless access points, switches, and firewalls.
   • Monitor network performance and report outages or degradations to the IT Operations Manager.
   • Assist in the configuration of routers, switches, and VPN connections.
3. IT Asset & Inventory Management
   • Maintain accurate inventory of IT equipment and software licenses.
   • Support procurement by providing input on technical specifications and compatibility.
4. Security & Compliance
   • Ensure endpoint devices are compliant with company security policies (antivirus, encryption, patching).
   • Participate in periodic system audits and assist in implementing security recommendations.
   • Support implementation of security awareness programs and incident response drills.
5. Operational Efficiency
   • Participate in IT projects such as office network setup, relocations, or system upgrades.
   • Document recurring issues and propose improvements to reduce downtime.
   • Provide feedback and recommendations to improve IT policies, standards, and procedures.

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• The Dealer Manager will manage and grow the dealer network within an assigned territory.
• Ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

Key Responsibilities:

• Identify, recruit, and onboard new dealers.
• Monitor dealer performance against sales targets and KPIs.
• Develop and implement dealer sales strategies to drive product penetration.
• Train and support dealers on product knowledge, pricing, and promotional activities.
• Conduct regular market visits to assess dealer operations, branding, and compliance.
• Resolve dealer-related issues promptly to maintain strong business relationships.
• Analyze sales data to identify growth opportunities and areas of concern.
• Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
• Enforce adherence to company policies, pricing structures, and ethical standards.

Key Performance Indicators (KPIs):

• Dealer recruitment and retention rate
• Sales target achievement by dealers
• Qualifications and Experience:
• Strong negotiation and relationship management skills
• Good knowledge of distribution networks and dealer operations
• Proficiency in MS Office tools 

Skills:

• Sales planning and forecasting
• Communication and interpersonal skills
• Problem-solving ability
• Market analysis and reporting
• Team coordination

Work Environment:

• Field and office-based activities

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The Head of POS (Aftersales Operations) will lead and oversee the entire Retrieval Zonal Management (ZM) Team across Nigeria. The ideal candidate will be responsible for driving field efficiency, ensuring timely repair and replacement of POS devices, and maintaining operational discipline across all retrieval regions. This role requires strong leadership, analytical thinking, and an excellent ability to translate business objectives into actionable field results.
Key Responsibilities

Team Leadership & Oversight

• Supervise and support all Zonal Managers overseeing Aftersales BDs across multiple regions.
• Ensure effective task allocation, performance monitoring, and adherence to standard operating procedures (SOPs).
• Conduct regular performance reviews, identify skill gaps, and implement improvement plans for underperforming zones.

Operational Efficiency

• Ensure all faulty POS devices are retrieved, repaired, swapped, or returned within the approved turnaround time (TAT).
• Monitor daily task completion rates, lead status, and agent satisfaction metrics.
• Maintain an average retrieval efficiency ratio (repair/swap completion within 1.5 working days).
• Track and report weekly performance against KPIs and ensure zones meet or exceed set targets.

Process Management

• Review and validate data from the POS care system to ensure accuracy and completeness of work orders.
• Collaborate with the QC and Repair Center teams to ensure quality assurance in device servicing and minimize repeat faults.
• Develop and implement operational improvement initiatives for better field productivity.

People Management & Development

• Motivate and mentor Zonal Managers to deliver high-impact results.
• Foster a culture of accountability, teamwork, and continuous improvement within the retrieval structure.
• Recommend disciplinary actions or commendations based on performance reports.

Reporting & Analysis

• Prepare weekly and monthly performance reports on retrieval, repair, and return activities.
• Analyze operational data to identify trends, challenges, and opportunities for efficiency gains.
• Present actionable insights to management and cross-functional teams for strategic decision-making.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field
• Minimum of 4 years’ experience in field operations, logistics, or aftersales management preferably in fintech, telecoms, or device servicing industries.
• Proven track record of managing large teams across multiple regions.
• Strong data interpretation, performance management, and process optimization skills.
• Proficiency in Excel, CRM tools, and reporting dashboards.
• Excellent communication, leadership, and problem-solving abilities.
• Results-driven with strong attention to operational details.
• Ability to multitask and handle fast-paced, performance-driven environments.
• Strong interpersonal and stakeholder management skills.
• High integrity and commitment to organizational goals.