IT Support Specialist at PalmPay

Key Responsibilities

1. User Support & Service Delivery
   • Provide first and second-level technical support for hardware, software, and network issues.
   • Troubleshoot and resolve incidents related to laptops, printers, email, and collaboration tools.
   • Manage user onboarding and offboarding (account setup, access provisioning, device assignment).
   • Maintain and update IT service tickets, ensuring timely resolution and proper escalation when necessary.
2. Network & System Administration
   • Support LAN/WAN operations including wireless access points, switches, and firewalls.
   • Monitor network performance and report outages or degradations to the IT Operations Manager.
   • Assist in the configuration of routers, switches, and VPN connections.
3. IT Asset & Inventory Management
   • Maintain accurate inventory of IT equipment and software licenses.
   • Support procurement by providing input on technical specifications and compatibility.
4. Security & Compliance
   • Ensure endpoint devices are compliant with company security policies (antivirus, encryption, patching).
   • Participate in periodic system audits and assist in implementing security recommendations.
   • Support implementation of security awareness programs and incident response drills.
5. Operational Efficiency
   • Participate in IT projects such as office network setup, relocations, or system upgrades.
   • Document recurring issues and propose improvements to reduce downtime.
   • Provide feedback and recommendations to improve IT policies, standards, and procedures.