IT Specialist at Quantum Travels Limited

Job Description

• Provide firstlevel support to staff on hardware, software, network, and System issues.
• Install, configure, and troubleshoot laptops, desktops, printers, scanners, and mobile devices.
• Resolve user login issues, email problems, and software errors.
• Assist with network monitoring and basic troubleshooting (WiFi, LAN, routers, switches).
• Support in maintaining internet connectivity and reporting downtime.
• Install and update operating systems and approved applications.
• Maintain an inventory of IT equipment (laptops, other equipment).
• Assist with routine system updates, antivirus checks, and patches.
• Create user accounts for staff in the local domain, Gsuite and Sophos Firewall.
• Document configurations, procedures, and asset records.
• Setup BitLocker Encryption on all laptops.
• Assist with backups and basic data recovery processes.

Requirements

• Bachelor's degree in Computer Science, Technology, or Engineering.
• Minimum of one year experience in related role.